Transtar Federal Credit Union

I have been with them for 6 Years and unfortunately for them they are very inconsistent in there business operations and how they handle accounts and I’m speaking about Geraldine and Anna and also Anna has the worst and most horrible customer service skills it’s hard to see that she ever made a supervisor position because she is what you would call «ghetto» in the way she speaks and treats customers. Maria is a Solid 10 and the only reason I have done business with this place for years but they don’t care about you as a customer or person all they care about is money and they have lost a customer and gained a BBB quote as well as bad reviews from me across all social media possible. Mr. Tuggle «The President» of the credit union who has done business with me in my line of business in the past wouldn’t even get on the phone and speak to me and shows me that he is a liar because he said if I ever had a problem I could give him a call and well I emailed him and called him but he refused to speak to me. Shows you can smile and shake hands and give a good feeling but when it comes time to step up to the plate he is all talk and all about the money and not customers.

Worst bank ever. To start off they spelled my name wrong on my credit card, how the hell does that happen?! It sure does not instill trust in the organization. The online banking almost never works and it takes days for charges and credits to post. Also you have to have a whole separate login account to view your credit card info and it is impossible to remotely transfer funds from your credit card to your checking. There are very few free atm’s for use and the 800 number is a total waste of time. I just moved to houston and a co worker recommended this bank, I have since told him he is a moron and needs to try a real bank. If you work in the tower and need a bank go elsewhere.