U-Plumb-It

Great shop. If you have a plumbing issue and need an experienced technician to help you through just about any problem, go here. Ward and his crew can address just about any problem you face, large or small, old or new, and with a sincerely personal touch you will not find in the cavernous plumbing aisle of some big box store. Oh and also, at a reasonable price!!! And even if you have NO problems and just need a new toilet, faucet, spigot, or any ol’ plumbing thingamajig, U-​Plumd-​It on Montrose can assist. Great store, great prices, excellent service. These folks have helped me numerous times and have even lended a tool or two when buying one would have been cost-​prohibitive.

I don’t know a widget from a washer, so I threw myself at the mercy of the incredibly helpful people at U-​Plumb-​It. I did take a picture of the fixture that needed new parts, and they were able to ID the manufacturer. My handyman doesn’t speak much English, so I wasn’t really clear what he needed. The helpful bilingual young man called my handyman, spoke to him in Spanish, determined what he needed, and got me set. You get the help and assistance here you couldn’t find at a big-​box store. Also, with many older homes and bungalows in the area, they know how to work with older homes. Hooray for a business that is helpful, patient.

I can no longer recommend this business.
Remembering the great experience I had with U-​Plumb-​It several years ago when we purchased a black kitchen sink and some faucets, etc., I called them on Tuesday to ask if they sold toilet tanks; the gentleman asked «what brand?», which I did not know… and told him I would call back once I got home.
I called the next day (Wednesday) and spoke with the same gentleman, gave him the brand info (Crane) and provided the numbers found inside the tank. He then told me that he would have to «look it up» and would call me back.
Thursday…no call. Friday… no call. No biggie, he probably got busy. Saturday morning… I decided to pay a visit and made the 5 mile drive, fully intending that if they could not sell me a toilet tank, then I would buy a complete toilet… and relieve my two teenagers of having to turn the water valve on and off every time they used the toilet!
When I stated the reason for my visit, the clerk then asked «what is the bolt spread?» What??? Bolt spread??? This is a new twist. What is this, a game of «Gotcha???» Funny thing… I KNEW that it was 5−¼″ and told him! He then thrust his hands into the pocket of his hoodie, rocked back on his heels and, with no remorse or apology, told that he could not help me.
Wow. Nice. I thanked him… and expressed my dismay that he didn’t bother to ask that one important question during one of the TWO phone conversations that we had earlier in the week. Buy a whole toilet from him? I WOULD have… if he had not been such as jackass. I spent my money at Lowe’s.
Have a nice day, sir!

Bought a shower set from Home Depot that was missing all the necessary components (this actually happens quite often), so I came here to buy the same one at a slightly cheaper price and the comfort of knowing they don’t accept returned items with missing pieces!
Best place to go for any plumber, professional or amateur. Knowledgeable and friendly staff will almost definitely solve your plumbing problems.

Friendly, knowledgable, patient, professional… my go-​to spot for purchases and repair supplies. I always leave here feeling motivated to spruce up my place!

This place is awesome! We called everywhere in Houston and even a few places out of state for our hard to locate part. Julia called us back instead of making us wait on the phone which was great! She called back and had our part. We drive down and it turns out we had the wrong part number which was slightly different and Julia and Fernando both helped us find the right one.
Not only were their prices better than anyone else in Houston, they had everything we needed.
Excellent service that went well beyond what you typically get. Can’t recommend them more!

the entire staff is great and very knowledgeable. .They have an extensive inventory that covers repairs on many hard to find fixtures. They have OEM parts and their prices are very fair. I was replacing a main water valve and was having a problem-​the owner of the shop came over on a Saturday night after he closed to see if he could help.

This place was a life-​saver. I’m installing a new shower. After having met with blank stares and bad information at Lowe’s, I was thinking I might have to give it up and hire out the job. But the owner of U-​Plumb it walked me through everything I needed and gave a good deal on the price. Kind and knowledgeable. Awesome.

These guys are great! I researched and price compared for a new valve for my kitchen sink faucet. It’s unusual kind. It took hours on the web. No one else carried them. I was in and out of U-​Plumb-​IT within 10 mins total. They knew excactly what I needed, getting it, and paying for it. I even got new hoses, since I was already there. Great customer service and professional. I don’t think twice about giving my recommondations. They are even open 7 days a week!

Went here to research a rather pricey plumbing part. Very helpful, no pressure, spent as much time with me as I needed. Departed happy, and continued my research. Turns out that not only did they know what I needed, have what I needed, and are actually open on Sundays (unlike so many specialty home renovation stores… I’m looking at you, tile shops!), they also had the best price. So, I returned and happily forked over my (many) dollars a few weeks later. Had carry out service to my car and met a few colorful locals at the counter while I was waiting.
Great shop, will return. (Of course, when it comes to plumbing, you don’t really want a reason to have to go to the store repeatedly, but you get the idea).

Very helpful if you have the time to wait becuse they take time with every customer. They once fixed my old part instead of selling me a new one, for free who does that?