Walgreens

The make up section is far better then most stores. The manager at this Wal Greens is great.

I would definitely give this establishment a negative rating if I could. I do not write these words hastily. I’ve worked in retail pharmacy for over a decade. I have a great appreciation for the business and even more so of an appreciation for superb customer service. I do not believe in slandering people or businesses. With that being said, however, it is not slanderous if it is true. My experience with the pharmacy was beyond pleasant. I haven’t had prescriptions filled at any Walgreens in over 10 yrs and it was a mistake going back.
I visited mid-​morning to request a few prescriptions. I was in no rush to pick-​up but simply wanted to be able to pick up my order the following day, provided there were no complications (I am a very reasonable person). The pharmacist was helping a customer at their drop-​off/​pick up station and a tech was also at this same station helping the two customers before me. The tech walks to the computer a couple of feet away, past the pharmacist who is at a computer helping a customer (asking him the necessary info and explaining some things to him), and yells to the customer, asking his personal information. Okay. Even if I can get past that. It gets worse. The tech is having a side conversation with the pharmacist (remember that they are each helping a customer at this time) about an altercation that she had with personnel at a doctor’s office regarding a customer’s prescription, «No one is gonna tell me how to do my job». As a customer I should never hear employees speaking of anyone negatively. This is very unprofessional. Coupled with her extreme unprofessionalism is her extremely unpleasant demeanor. Just rude!
I dismiss this and hope that my order will be taken care of. I receive a phone call at about 7p that evening asking for some information in order to fill my prescriptions, information that I’d given to the tech in person earlier that morning. I couldn’t get upset with the pharmacist calling because there had been a shift change. The pharmacy manger who was working when I requested my order didn’t bother to call for my prescriptions to be transferred. Evidently, no one had even attempted to start filling my order. I was pleased that the pharmacist who called was pleasant and just trying to rectify what the earlier shift failed to do. I went to the pharmacy the following morning to pick up what was available and here’s the same rude tech, again with her pink knit cap with a face and ears, no greeting or salutation, same rude attitude. The tech starts off with «I don’t know if the other pharmacy sent everything over». I state, «I am your customer now and I trusted that you would complete my order as requested». She talks over me, cuts me off, as I explain that she and the pharmacy mgr should hold themselves accountable for what was completed or hadn’t been completed because I left the order with them the previous morning. She slams down the phone, as I was in the drive-​thru, after saying «I’m not doing this with you». I had to drive around and park and go inside the store. I spoke with the store manager, Mr Castillo, and the pharmacist, Marian, who were very sincere and pleasant. There were a couple of medications that needed to be ordered to fill my order. This wasn’t an issue for me, as I said before I’m very reasonable and patient.
I needed the store management to know the gravity of my grievance. Kindness goes a long way. This tech doesn’t know a thing about great customer service. She is disrespectful and rude. She has no empathy for the customers. If she did, she would not act the way that she does. This tech is in the wrong field. Although Marian and Mr. Castillo are very pleasant, patient, and kind, they simply cannot account for an undesirable employee such as this tech. I will never patronize this store or pharmacy as long as this tech stills works there! I would rather spend more money and drive a longer distance than to patronize an establishment where it’s acceptable for a rude employee to treat customers in such a manner.

They re so useless at the pharmacy department .they never answer their phones at night

An 1 ½ wait to fill a prescription? I asked why the long wait and was told because a lot of the students are back in school (short staffed.) Enough said.

Worst customer service!
I don’t expected to be greeted but a smile would’ve been nice.
I placed my items in the middle of the counter (no more than 10−12inches away from the cashier) she rudely told me to push it up to her because she couldn’t reach it.

I’ve never used the pharmacy in this store, but the staff at the registers and photo center are very helpful! Need help on the floor? The managers have stopped what they were doing multiple times to walk me in the right direction. The only downfall is that lines are usually long during high traffic times (this is getting better since the new renovation).

Black pharmacist with short black hair had a bad attitude and was super lazy. (If you don’t like your job don’t take it out on the clients) Walgreens usually has the nicest pharmacy techs but not this one I wouldn’t recommend visiting this one. The one on dairy ashford and Westheimer has a more professional environment. Took our prescription there after the bad experience and was taken care of in a nice and timely manner!!!

Pharmacy employees don’t want to help. I Had to get a prescription with a newborn in the back. Drive through was supposed to be convenient. Drive thru– turned me away. I didn’t have a code that they could’ve called my old pharmacy and gotten themselves. (found that out from my old pharmacy) Instead I had to go home, load my newborn in and out again and again– drive back there to finally get my prescription.

Horrible customer service. Rude pharmacist, ratchet assistant and not very customer service oriented what so ever. I hope they read this and change it!

WORST CUSTOMER SERVICE.
They consistently «lose» prescriptions. It does not matter if it is called in by the doctor or submitted using the Walgreens website.
Worse yet, even if you show them their system verified the order was ready… they do not care.
Their standard line is «it will be ready in an hour» even with no other customers.
CVS down the street at Briar Forest and Dairy Ashford will fill my prescription within 15 minutes.
The Walgreen at Westheimer and Dairy Ashford is fantastic and fast.
The Walgreens at Tomball is fantastic and fast.
The problem is ISOLATED TO THIS LOCATION.

A 3 hour wait was quoted when I came by an hour after my pediatrician had called in my daughter’s prescription. I was told that it’s because they were short two people today. Not my problem and I still need my 19 month old daughter’s medicine NOW because she’s sick. Ridiculous. #FuriousMamaBearModeEngaged

This is truly the worst pharmacy I’ve ever gone to, and I’ve only continued to go because it’s right down the road from my office.
Do not bother calling if you want to speak to a human being. You will be placed on hold for a long period of time and then you will be hung up on. After sitting on hold one time for over 15 min, the call was then disconnected. And after waiting to pick up scripts inside the pharmacy, I saw exactly why. The pharmacists literally just pick up the phone and continue to place callers on hold, with absolutely no intention of picking up the call.
The same is true of the drive thru; while waiting on scripts I’ve seen customer completely ignored in the drive-​thru actually pull their cars into a spot and come into the store.
The pharmacists take FOREVER to do anything. I’ve gone in to pick up a script with no other customers there and still waited. Not really sure why.
The staff members are SLOW in everything they do. I plan to spend at least 20 to 25 minutes whether I’m dropping off or picking up a medication, which is just ridiculous.
I finally got smart after probably a year of coming to this Walgreens and just went next door to Randalls. I literally dropped off my script in 2 minutes and it was bliss; there was no waiting and no rude or neglectful service. And keep in mind, my complaints about the service at this Walgreens location aren’t simply because I’m coming in during a busy time. I’ve tried this location, whether it be via phone or physically at the pharmacy, in the morning, at lunch, and even after 5, and the service is consistently SLOW and HORRIBLE.
I will never come back to this pharmacy again.

Their pharmacy is awful. In the past I had a man who used to help me out and he was nice, friendly and quick with getting my prescription out to me. This last time the girl on the phone sounded rude and incompetent.
I had asked about side effects and honestly the pharmacist acted like they didn’t know anything. I understand that sometimes there are questions that are meant for doctors, but come on! Also the wait time is ridiculously slow usually.

On Feb 18^th i went into this location to pick up a bunch of photos I had printed with my Walgreens App. I had a younger girl named Tiffany ringing me out. After i returned to my car i went to check all the photos and over half of them were not printed as i needed. I was unaware that the Walgreen ap doesnt crop the pictures correctly, but only uses the center of the phones. Slightly annoyed, i went back in to figure out why allmy heads were cut off. Tiffany was VERY helpful. She gave me a better detailed description on the Walgreen ap, different options for next time and offered to re-​print my pictures. I offered to pay for the re-​prints but she was so sweet to re-​print them and not re– charge! Excellent customer service! Thanks Tiffany!

DO NOT use their pharmacy! Never get things right and take FOREVER! 2+ hour wait to be told my prescription got «stuck in the computer» because of my insurance… tho she can fill it now that I’m here in person and angry. I have a recurring monthly refill of a medication that basically keeps me alive… they have to wait on my insurance to tell them how much it costs, etc every time supposedly (tho according my insurance company they simply have processed it… every time… which adds anywhere from 24 – 72 hrs to my pickup time). They are rude and disinterested. They had 3 chances and 3 strikes, so I have moved my pharmacy business to the Walgreens on Eldridge near Briar Forest (which is a bear to get to because of the traffic in the area!)

Great pharmacy. Very helpful. Great staff. Always have smiles on their faces. Kisha is the best!!!

The absolute WORST pharmacy I’ve ever dealt with. My son requires a medicine which can only be filled by a compounding pharmacy, you would think this being Houston and one of the largest cities in America there would be numerous compounding pharmacies all over the city… alas there is not and this place was the closest one to my house.
Wait time on hold to speak with an employee is at a minimum 15 minutes. No joke, one time I waited 15 minutes on hold and decided to drive to this pharmacy (which is about 10 minutes from my house) and by the time I reached the pharmacy and walked up to the counter i was actually still on hold!
Rude rude RUDE (and incompetent) employees. Another experience with this lovely establishment… I receive a text message saying my prescription is ready. A day later I drive to go pick it up. When I arrive, the manager proceeds to tell me the prescription is NOT ready and that she noticed yesterday it requires a managers approval. Ummmmmm, are you not the manager of the pharmacy??? If you saw it yesterday why didn’t you over ride it then?
The list could go on and on an I’m trying not to write a novel. In short, I vowed never to step foot in this place again and would rather drive to Galveston to get medicine then go here ever again. Of course I found a pharmacy closer to my house but the point I’m trying to make is that if you value your time, money and sanity go ANYWHERE else. For the love of God please go somewhere else!

Well to busy and not enough help. Getting a prescription is really a problem. There slow and rude, for the most part. All this neg stuff is toward the pharmacy. And the two stars goes to pharmacy only.

Has everything you need in an emergency or when you’re in a pinch. If you need something more exotic go to walmart. Otherwise get your school supplies, cosmetics, toiletries. lastminute gifts etcetc here. oh and pharmaceutical fun stuffs.

We live in a culture of instant gratification. Our children are being taught that their consumer needs should be met in minutes instead of hours, days or even weeks which was the norm in my formative years. Forget about retail foreplay — it’s in and out for a score or the bitching begins.
Enter my neighborhood Walgreens: open 24 hours to pimp the vast majority of these needs.
Whether it’s back-​to-​school supplies that are brought to my attention at 11:00 PM the night before school begins, more Halloween candy because we’ve run out in the first hour after being overrun by kids dropped off just to trick-​or-​treat in our neighborhood, replacement strings of Christmas lights because last year’s have a big section that no longer light up, milk for breakfast cereal at 6:00 AM, or facial care products, shampoo and conditioner that are needed on a life-​or-​death basis by clamoring teenagers at the oddest times, Walgreens is there for me.
WHAM!
A particularly fast and easy service that they provide is their photo prints. It’s a bit like a cyber relationship at first. You logon to their website, upload your photos, and a short while later, you pick ‘em up in person. eHarmony couldn’t have arranged a more satisfying result.
What’s particularly cool here is that you can specify any Walgreens in the country to process the photos. My mother, like many in her generation, is computer averse based on some unfathomable basic principles. The only way we can share pictures of her grandchildren is to deliver hard copies. Rather than mail them, I send them to the Walgreens closest to her on the West Coast for her to pick up. It works like charm.
Equally impressive is their drive-​through pharmacy service. The doctor or nurse calls in the prescription for one of my little darling’s latest sports injuries. They have my insurance information on file. On the way home, I drive up, fork over my co-​pay amount and drive off with the goods. It’s a very well-​lubricated system.
BAM!
But most importantly, they are always well-​stocked with Blue Bell Homemade vanilla ice cream and Hershey’s chocolate syrup. In my family, this is considered it’s own unique and utterly essential food group. When it can’t be found in the freezer, the natives will be very restless until Dolph drives around the corner to Walgreens for a quickie replacement carton.
If I were a smoker, I’d often feel like lighting up after being satisfied by Walgreens. It’s just not the same with CVS.
THANK YOU WALGREENS MA’AM!