Wingstop

Ok, dey good doe. I’ve been around my shop with other wing places. Wingstop takes the cake on good wings.

Great service and the food is always good. Some days the wings are nice and big white and fresh while others they are small and dry. I give it 5 stars because 99% of the time the food is Excellent! The staff is always friendly. The hot cheese is really good.

What Wingstop does well is its wings and fries. The service and cleanliness can be different otherwise, usually varying from place to place.

The wings are delicious but the cashier is extremely rude! She makes fun of customers and puts her head down to try and hide her smirks.

I only give a one star because zero didn’t work.
After using the app several times before at another location, we moved to this area. I ordered the wings like I always have at 915pm. I got the usual confirmation email for 30 minutes out.
Left the house 5 minutes before the quote time. Arrived at the store to the counter person saying they tried to call me 3 times to confirm my order.
What?#?! So my order was not made because «it was so late».
Did I mention we had freezing rain tonight? Yeah I wasn’t happy.
I got back home and checked my phone which I had left because I was just running to grab wings. I then had one missed call at 955pm.
I called them then to let them know that corporate was going to hear about this crap. Calling to confirm an order after its due to be done? ?
The manager then tells me, no that was her calling to check my number after I left angry. She then told me the confirm call is standard for their store and that my special request was not understood and would be an extra $ 1 charge. Anyone else seeing the excuses piling up?
After complaining to corporate the manager from the store called me. She said she would check the phone logs to see if the counter person did call (I could really care less at this point). She then reiterated that they always call to confirm at that late a time. And that they didn’t understand my special request of flappers versus their term of flats. For all flats there is a charge of $ 1 which is why they had to call. If you didn’t know flappers were flats why would you know to call about the extra charge?
In the end she offered me a 10 piece wing coupon for my troubles and it has to be used in 7 days.
I drove in the sleet rain for a hot meal of 30 wings and you didn’t make my order because someone on your staff doesn’t know how to actually make a phone call or lie better and you compensate me with 10 wings?
Needless to say — I will never return to this Wing Stop ever again.
The one on Jones is WAY WAY better and now I’ve been to the one on 249 and cypress and it was also excellent. Neither one of those locations need confirmation calls when I order after 9 pm and they don’t come up with lies and junk for not making my order.
The 249 store even finished my order 6 minutes ahead of the order time.

Food quality is great all amizing flavors and the best fries ever. However whats keeping them from five stars is the service. If it didn’t taste so awsome I would never want to deal with the incompetent cashiers.