Big Rays Quick Lube

Inexpensive, fast and a friendly staff. Basically the perfect oil change.
The inspection was very thorough but they didn’t try to push a bunch of add ons.

3 days after buying my brand new 2013 Chrysler T&C, the transmission started giving all passengers a head/​neck jolting shift. I drove 3 years and 77,000 miles with this horrible problem. Saw a coupon for Big Rays Quick Lube, Howell, MI for a transmission flush. The guys there were unreal. They showed my so many things on my car that needed replaced. I was never so happy to spend money. My transmission is better than the first day I pulled out of the dealership. I truly thought it couldn’t be corrected (dealerships never did while Van was under warranty). Big Rays Quick Lube in Howell is nothing but PERFECT. I will be bringing all my vehicles there now for sure. THANK YOU THANK YOU. T T Hollister

I have been taking our family’s cars here for several years. Not just oil changes, but they fixed our brakes several times and just installed struts and new front end components for half less than half of what Belle Tire quoted us. They have always bee friendly and quick, and as a local business they ave treated my referrals well. I trust their advise, even if it costs a little extra to have done that day because they do a good job.

If you are not part of the car wash. Then maybe you know how to help me get reimbursed for the broken mirror that happened two months ago!!! 2011 jeep liberty!

Don’t understand the bad reviews here. I’ve been going to this place for years. No complaints at all on service. I’ve never been up sold and in my case there is probably just cause for them to attempt it as my vehicle is not new & could probably use new filter, belts, flushes & so on. I will continue to use Big Rays.

I’ve saved literally thousands of dollars and countless Saturdays in the dealership by going to Big Rays since 2008. They’ve done major work to my car, including replacing a timing belt $ 2,000 below dealership cost; and replacing brake pads — then replacing those pads at no cost years later, honoring lifetime guarantee.
In 2010, my car was nearly ruined while parked in front of a building where a gas leak explosion occurred. The manager personally drove my car to a body shop he owns to install a new windshield and do the most professional paint job I’ve ever seen way below normal cost. They went above and beyond, again, to convince my insurance to cover damages without a deductible. I paid nothing out of pocket and the lowered cost prevented my insurance from totaling my car while I was still making auto loan payments.
The crew will recommend changing air filters and trans and other flushes. They will correctly track the mileage differentiation between suggested changes, and will tell you if certain maintenance can be postponed. In all cases, these routine services have been done way below what my dealer charges.
Bottom line: my car is inching toward 200,000 miles and I’m making my last auto loan payment this month.
These men honor service and loyalty, both of which are otherwise unheard of in their profession.

Staff is always very informative and honest. They take the time to show comparisons, competitor’s rates and explain service. They do a thorough exam of the car and check all fluids, tire pressure and general maintenance. I have been a loyal customer for over 5-​years and they are always trying to find ways to give me discounts off my service. They are quick, efficient and went out of their way to get a part from a local auto parts store to get my service completed. Highly recommended.

When I was a young lady, my dad taught me a few good things that really paid off. I can tie a proper fishing knot, I can play a fierce game of monopoly, and I can check and change my own oil along with perform simple car maintenance.
That being said, I was APPALLED when I found myself as a passenger in a loved one’s car at Big Rays. The person I was with went to have their oil serviced because it was the dead of winter and they were in desperate need of a change. Had it not been below freezing, I would have gladly offered a driveway and my help. Well, thank god I was a passenger in their car because the blood-​sucking thieves at this place would have had their way with them.
First, even though it was explained an oil change was all that was wanted, the worker couldn’t help but try and squeeze more out of the visit. It was as if it was his duty from God (or Allah in this case) to up-​sell customers into things that weren’t asked for and clearly unnecessary. He asked the person I was with to actually get out of the vehicle to come look at the «dangerous» things he found under the hood. Mind you, an oil change was all that was asked for and plus, this car had JUST undergone maintenance from a licensed mechanic. I could only take so much…
I got out of the passenger side seat to face the worker when he tried to insinuate that a new air filter was needed because it was «really bad». I was happy to inform him that it wasn’t and could easily be cleaned with an air compressor. The dude should have took a clue that there wasn’t a sucker in his presence. He couldn’t help it though, like I said, it was his quest to up-​sell.
I hardly sat back down when I had to go defend my loved one’s pocketbook yet again. This time is was «extremely dangerous» belts. Are you kidding me?! This guy acted like your driving on your own death wish if your belts have some cracking. Show me a car that’s been driven for a couple seasons that doesn’t have some fissures in the belts. This naturally happens and guess what, it’s OK. Belts will last you a long time and don’t need to be changed when they start to show wear. I explained to the worker all of this, even told him that every car I drove had belts with wear and «look I’m still alive!»
Blocking the worker from up-​selling the person I was with was awesome. However, he was so mad that he started to provoke me into arguments. Claiming I had insulted his character and I had treated him and his staff «like dogs». I was also called rude and some other choice names. I didn’t even give him and his ignorance the decency of a response. I let all his gripes fall on deaf ears. Instead of getting robbed for a +$ 50 oil change like the unsatisfied customer below, the person I was with only had to pay $ 28.
Word to the wise, changing your own oil is ALWAYS best but if you have to go to an oil change place, don’t go to Big Rays. They will try and sell you the moon at over-​inflated prices for things you really don’t need or can do yourself. I’m proud to have shown this weasel that even though I’m a girl, I’m not an idiot when it comes to simple car maintenance. It’s too bad he didn’t try to suggest the battery was bad if it had corrosion on top because I would have loved to flex my «you can clean it off with pepsi and water» knowledge… Thanks Dad! I’m finally appreciating some of the things I learned from you.

Big Ray should be called Big Rip Off. Sign says 19.95, was offered high milage oil with two different price from two different people. End up paying 25.39 because he uses something thing I wasn’t even aware off. Dishonest and unprofessional. First time here and may be last.