Verizon

If anyone wants impeccable customer service, ask for Craig. I had to go back twice due to being indecisive on which iPhone I wanted. Both times I went, Craig was patient, knowledgable, and very personable. He made getting a phone a fun experience and I think he should get a raise for his hard work and dedication to satisfying the customer. Thanks Craig :)!

Buyer Beware Of the Verizon Edge Program
About 1 year ago I was up for an upgrade on my phone. I called in to get the new Note 3. At that time I was told by the Verizon Rep that the $ 299 deal with a 2 year contract was going away and that they had a new program that was going to take over called the edge program. I listened to the rep as he explained to me that this particular program would be fantastic for me since I could change up my phone every year long as I kept my phone for at least 1 year of half of what it was worth. I thought this was great, even though I would never own the phone I could keep getting the new ones as they came out. Well 15 months later I called in to «Edge Up». At first the rep seem eager to help me. Then he tells me that all I need to do to get my new phone is payoff the current phone that I had. I said No that was not the agreement Verizon gave me and I would like to speak with a supervisor. After waiting for the supervisor to call me back for 2 days, I finally called them back. I ended up on the phone with a supervisor named Laura. She explained to me the same thing that the original rep said. At that point I explained to her that Verizon was not honoring their contract and that I would simply like to go back to the $ 299 plan since I had paid over $ 299 for my current phone and that if they did not want to honor their contract I would simple like to go back to the $ 299 deal since it was still available (looks like the original rep lied to me). Well this is where it got good, she asks me to hold, and when she comes back on the phone she say Sir I have some good news and some bad news, which would you like first. I told Laura give me the bad new first. She says that I am stuck in the edge program unless I would like to pay off the phone as they told me before. I then ask her what the good news was… She laughs and says that was it. In other words she got a kick out of giving me bad news and insulting me (mind you, that I didn’t get upset the entire time I have talked to any of the agents so there was no reason for being obnoxious). So I lastly say to her that since I have been a customer for 20 years (I started with Bell Atlantic) that was there attitude? She said yes. I am now looking for a new company after 20 years of paying my bills on time and never complaining to them once.

I don’t have enough time but Nope don’t go here! I think the snots name was Michelle? Had to make sure she told me she has the same LV bag but couldn’t help me with my phone!!!

Usually good service and friendly except one tech service lady is a real disaster and not friendly. You will know once you see her.