Brake Check

I have been going to this Brake Check for over 8 – 10 years and it is the only place I use.
They have a new manager, his name is Herbert Hawkins and their customer services levels are off the charts. His entire team greets you when you come in the door and they do great service. I look for the little things like this that make a big impact on my impression of a business and they are doing wonderful.
***Get the lifetime warranty on brakes and alignment… I love having to pay about $ 3.00 when I come in for an alignment and I paid for the lifetime alignment over 5 years ago on my vehicle.
It’s well worth it and they do a great job.
*Their internet appointment scheduler is also great for me.

TERRIBLE OUTCOME! DO NOT GO THERE! I DO NOT RECOMMEND THIS PLACE! I WOULD GIVE IT zero STAR RATING IF I COULD.
Summary of my experience at Brake Check:
I went in for a brake job and the outcome was to replace the motor.
Car Details: 2006 Scion XB
1^st Weekend:
I took my car in for a brake job on a weekend. They charged me approximately $ 500 for it. They recommended to replace the VALVE COVER GASKET because they noticed ONE leak. (THEY DID NOT MENTIONED ANY OTHER LEAKS)
2^nd Weekend:
I took it in for them to replace the VALVE COVER GASKET. They charged me approximately $ 300.
After the VALVE COVER GASKET:
I started hearing a crackling noise after some time. I checked my oil and noticed it was empty. I added oil and fill it to the correct level. I called Brake Check right away. They answer rude and mad when I mentioned that they had not fix the leak.
3^rd Weekend:
I took it in for them to fix the LEAK AGAIN. They found out that they had forgotten to put all the BOLTS on the VALVE COVER GASKET. They assumed their mistake and apologized. They mentioned that they could not find who did the job. I was not mad at this time. I understood that they made a mistake.
4^th Weekend:
After a week of driving my car, I noticed it was still LEAKING. I called Brake Check again. They asked me to bring it in for the 4TH time. This time they told me that THEY HAD FOUND A NEW LEAK COMING FROM MY CRANKSHAFT SEAL. They also added that I needed a NEW MOTOR or ENGINE REBUILT. I did not know what to tell them, I was i was shocked. I am an engineer and know enough about how cars work.
QUOTE FOR NEW MOTOR: $ 8,200!
I decided to take it to a real mechanic. The mechanic will charge me maximum $ 250 to fix the leak.
I REALLY RECOMMEND NOT TO GO FOR MECHANIC WORK AT BRAKE CHECK.
THEY MIGHT KNOW HOW TO DO BRAKES, WHICH I DOUBT IT, SINCE THEY NEVER GOT RID OF THE NOISE.
I NORMALLY DON’T GIVE BAD REVIEW BECAUSE WE ARE HUMANS AND WE MAKE MISTAKES, BUT FOR TRYING TO TAKE ADVANTAGE OF PEOPLE I WILL GIVE YOU A BAD REVIEW.

I’ve been going to Brake Check for many years with different vehicles and all but one have been great experiences. The one bad experience happened at a different store and I did write a detailed email about that experience.
This store has been very honest and good to me. I know all about customer service because I deal with it every time I go to work. Great service goes a long way but bad service goes even further unfortunately in this day in age.
I hope they keep up the good work there. With their competitive prices and friendly service, they’re my go-​to guys.

Great service! Bruce couch was so friendly and really explained the process so I could understand. Will definitely return!

Had my LAPTOP STOLEN out of my car here! Manager was very unhelpful when we asked if they could review their security tapes. Filing a police report now.

Wow!!! I fully understand that you are in business to make money, but how about not flat out lying!!. I took my Granny’s car up to this particular shop to get some replacement pads of which they should be free because she had been there before and now has liftime pads. The manager said that he couldn’t install new pads because the car needed new rotors. The ones on the car had been wore down and couldn’t be turn anymore. So I would have to pay for those in order to get the pads. Sounded fishy since my Granny really isn’t allowed to drive anymore. I took the car to a well known Tire and mechanic shop. The manager said their was no problem with the rotors, they just need to be turned. This is how Brake Check does business…

What to say… I am truly disappointed… when I brought my jetta for a brake change on my rear wheels I figured it would be routine and fast and smooth… well turns out that when I came back after the hour that was given to return to pick up the haven’t even started… the excuse was the didn’t have the right tool and it was on it’s way… they told me to come back in an hour and it would be good or they would call If anything changed… no call so I show up only to be told that they wouldn’t be able to turn one of the rotors because a bolt was seized… I had to see for my self… the car is new and has never had work done on it… first bake change right… I find the bolt stripped… the guy said that that side would be deducted from the bill… THAT IS NOT THE RIGHT WAY… I told them that it had to be replaced… the bolt won’t come in till the next day… whatever…it’s been a few hours now and I’m still waiting to get a rental car… OMG…a van just crashed int the building which had it’s brakes «repaired»…it couldn’t stop… I am really concerned for my car tommorrow… I will never come here again… maybe the van had other underlying problems but my car did not have stripped bolts… stick with the dealership… you get what you pay for…

Hmm, where to begin on brake check. My experiences their have been a mixed bag. The first time that I took my car there, I got it back and got 20 feet down the road and something broke again, they said the new part was faulty. The third time something else went wrong and I had to take it back a fourth time. They did fix these things at no charge to me.
The second time I went there, I had a dead batter and bad alternator, altogether it cost me almost 500 dollars. He said that it was the particular battery and we did call around and get prices, they were all similar. To make a long story short, they have always been very friendly and easy to deal with, they have given me a ride when I need it, but I still feel strange about the expense of my most recent transaction. I think I would go there again, but I would call around for other estimates first.