Kroger

Worst grocery store ever! Went to pick up items on sale. Loaded up my cart and proceeded to checkout. While checking out, asst mgr… Oatmeal & pimples faced girl, informed me there was a limit on my items, which was not posted. I asked to speak to a mgr, so the mgr w/​a ghetto attitude comes along w/​an out of shaped female security guard. This made me laugh, what were they thinking… that I was stealing something… So I ask mgr to show me where it says there’s a limit on my items. She pulls out the weekly ad and in fine print, legal disclaimer states, «each location can set a specified limit on items.» So I pay for my items they ALLOWED me to purchase. So my next question is, why advertise a sale if it’s up to the asst mgr and mgrs to determine which customers & what they can purchase.

The was my first trip to Kroger and it was great until the checkout. There was one lane open and a line down the isle. They have a self checkout but there were 10 people waiting for it. There were no baggers and no one to help the cashier. She had to do her own price check.
There is a good chance I would not go back because there are so many other places to shop. I waited 15 minutes in line and it sucked. The store is clean and well stocked but not once did anyone say hello! Horrible customer service! UGH!
I just realized I bought a tub of Cascade Platinum that did not make it in my bags. This was one of the worst grocery store experiences ever!

I loved the store during my first trip. I was greeted and chauffeured to the closest line. I was able to find things that you can’t find at Walmart like Kola Champagne which my family loves; however, if you have 2 too many items for the quick check out you are rudely reprimanded by the cashier even IF there are plenty of other empty lines everywhere and NO ONE standing behind you!
Completely unnecessary. You get paid to scan, so please suck it up and do just that! Scan my dear rather than chewing on your nails and giving your patrons dirty looks and rude commentary. You wouldn’t have a job if we didn’t shop here!
I don’t know what happened to the original, kinder staff but whoever is doing the hiring now needs to think twice before inviting people in to fill in their open cashier slots.

It’s time for a complete make over. This store is in bad shape. Floors are horrible. Customer service is worst than the floors. Last time coming here.

I will NEVER shop here again. The staff is absolutely terrible. I live nearby and have shopped here several times because it was convenient, but never again. They are always understaffed, and the staff that they do have normally work extremely slow. The store can be messy at times and I’ve seen produce or refridgerated goods left on the floor (not on a shelf, but on the floor) while staff just walk by.
Tonight was the worst. I had several of the same items in my cart that are usually on a certain promo. We went to self checkout and they didn’t ring up at that price so we asked the clerk about it since my husband and I both remember seeing the sign was there. The clerk said he would help, but instead continued to help other customers while we just stood there. After about ten minutes of him not even going to go check the aisle, we decided to leave. I went up to him and said we were sorry but didn’t feel like waiting any longer. He didn’t even make eye contact with me but just nodded as we walked off. Not even an apology. It was really aggravating.
Also, the people that shop here are pretty infuriating. Tonight I saw two regular sized non-​disabled people just riding around in the store scooters with their children eating lunchables that had not been paid for yet. I’ve seen similar customers do this and no one ever says anything to them.
Overall, this location has a good selection or produce, but the poor service has deterred me from ever coming back. Maybe the area is just getting worse, but I still don’t think that’s excusable for such a poorly run store. If you’re able to, please just shop somewhere else. I know I will.

I stood in line behind a woman who had a stack of coupons that took forever for the clerk to do. The lady had to have had way more coupons than items. The cashiers area allowing coupons fraud on a regular basis.

This store is big and new but I felt that their produce section was very picked over and a bit pricier than HEB. I took off stars be Use they don’t have a bulk section.

We need a birthday cake and what we were looking for a different people offer to help us very friendly service

I come for the cheapest gas around. Loving my kroger right now! Great deli selection. This is a brand new kroger that opened up about a year ago

This store is pretty nice and I switched from Randall’s as soon as it opened up. Was going great at first but lately I’ve been noticing how hateful and rude the employees are especially the cashiers. I never hear those good service bells ding anymore. I know working in a grocery store stinks I mean I did it when I was a teenager but I didn’t project my anger and hatred of my job to the customers.
Honestly shopping here is like shopping at a Fancy Walmart, in fact I wouldn’t be shocked at all if Kroger poached some of the employees from the one next door. It would certainly explain a few things.
In short I will no longer be going here unless I need to pick up 1 – 2 items, for my weekly grocery trips however I think it’s worth the drive to go back to Randall’s in kingwood, they tend to be a lot more friendly and helpful.

A little bummed that the old Kroger off the feeder was closed because driving down 1960 is full of traffic anytime of the day. However, the trade off is a beautiful store with lots of light, spacious aisles (when people aren’t standing around with their whole family trying to decide on what box of cereal to buy), and the same great low prices that I enjoy at any given Kroger.
My first visit to the new Kroger was by accident. I made some wrong turns and ended up in Humble (I know, How did I do that.. .a story for another blog)! Anyhow, I was supposed to pick up a Rx at the Atascocita Kroger, but after going so far out of my way and almost in Humble, I figured I’d take my chances and see if this new Kroger could transfer the Rx to them for me to pick up. The Pharmacist were very sincere and ensured me that it was no problem at all to get the transfer completed.
While I waited for my Rx, I needed a few item, so I had the opportunity to peruse the new store and get acclimated as to where everything is located. Had to hunt for the canned fruit and veggies because their near the health foods, but other than that, the place has a great layout.. .with the exception of:
The delicatessen, sushi bar, and the sliced meat and cheese counter. They’re pretty much one area, so this section of the store gets pretty crowded. This is an observation I’ve made after several visits.
Overall: Plenty of parking and a Church’s chicken as well because we all know shopping makes you hungry! Add to the equation and Kroger gas station, which was not at the last location and this new store gets 5 stars. I guess the move was a great idea after all!

Thought I’d swing by and check out the new store on their Grand Opening. It’s pretty awesome when compared to the old place. Large aisles, excellent selections of groceries, bakery, deli, produce, meat, etc. They also have a basic selection of just about everything (except furniture), kids clothing, pets supplies, office supplies, etc. We shall see if they have good pricing and sales. They’ve done a great job on hiring staff who are helpful and knowledgeable about the products available — especially in the health food section. :) It’s nice to see some of the familiar faces from the old store. Makes you feel right at home. Ran into a little trouble at the check out with a pricing issue (I missed some small print on the sales sign), but one of the supervisors came in a got everything taken care of. The kids loved their little (1 penny per ride) horse in the front and the kids shopping carts. Having a gas station to cash in on my Kroger’s gas points is a definite plus. Will be stopping by here often. Overall a huge upgrade on the old store.