Hampton Inn and Suites Hershey Near The Park

I will start with I did not stay at the hotel, but visited my brother and his family for breakfast in the morning. I have stayed a many Hampton’s and like the chain a lot (we have Diamond status). This one’s breakfast/​gathering area was amazing. The waffle station had a selection of sauces, whip cream and other fun stuff. They had homemade breads and the muffins were fresh not dry. There was the typical fruit and hard boiled eggs. Each day had different hot foods. One had the bagel with cheese and meat, the other just eggs and french toast. They also had sausage patties and oatmeal. There was both white and chocolate milk, juices and coffee. The staff was friendly and the area was kept clean. If in the area I would stay at this hotel.

My wife and I bring our grandchildren each year during the Thanksgiving weekend. In the past we have stayed at Comfort Inn and Suites and have be well pleased with our stay there. This year they could not provide us with the accommodations we require so we were excited to stay at this facility. Things started off well and we liked our rooms very much. The problems began the next day. We got a late start to the park leaving around 10. We returned to our room in the late afternoon finding the room had not yet been serviced. Our daughter stopped one of the housekeepers to ask the status of our room cleaning and she was advised that they had found the do not disturb sign on the door so they did not clean the room. Our daughter advised that the room needed to be serviced then returned to our room advising me of the do not disturb sign. I immediately asked her to turn around to show her that the sign was still on the inside of the door and was not placed on the door at any time. My daughter further advised me of the discussion with the housekeepers and that we could expect the room to be cleaned soon. We did not receive any service by the time we had left for dinner. While exiting the premises I stopped at the desk and requested to at least have someone empty the trash, provide fresh towels, soap and shampoo. The clerk was very courteous and even went to the trouble of writing down each item I requested and assured me the room would be totally serviced by the time of our return. We came back around 3 hours later to find the trash was removed but no other services provided. I went down to the desk requesting at least some towels and was advised they would be sent to the room very soon. After about an hour someone did come to the room with towels, handed them to me through the door and left. The next morning at checkout I was asked about our stay. I mentioned the highlights. I was offered a discount while I stared at the refund policy on the desk. I was not offered a refund. I was offered a discount which I did refuse. I would have been very interested in a refund.
My wife and I frequently travel and as a result stay at many motels and hotels around the country. Before I retired I used to live in a number of motels for three and a half years. Usually Hilton or Marriott facilities. I’ve come to rely on both of their consistent good qualities. On reflection I have to admit that any bad experiences I have ever had in total never equaled the problems my wife and I had experienced here. Submitting to the Hilton Honors Survey. The Hilton organization continued with bad service advising us they would look into the matter and get back to us within 3 business days. A week later nothing. Then when all seemed lost we received a email that the matter was settled. I wonder what was settled. Heck I really don’t need Hilton for anything so, good by.

One night stays are really a poor way to judge a hotel because they usually lead to extreme reviews where if something goes wrong there is little chance for the hotel to correct the initial poor impression just like there could be major problems that get masked over because you didn’t spend enough time there and maybe got «lucky».
With that said, while we were only in the room for maybe ten hours what I saw overall was perfectly fine for a Hampton property.
If you’re going to Hershey Park this place can’t be beat. Less than two miles and maybe a five minute drive door to door. Check in was standard and without issue. Thankfully there also is more than enough parking which I got to see in action as the hotel was nearly sold out on the night we were there.
The room itself looked and still smelled new although the shower curtain had a nice line of mold spots across the bottom that I mentioned to the FD on the way out so hopefully they fix that for the next person. One oddity of the room that I should have taken a picture of is in the bathroom there was a picture on the wall of a bunch of randomly placed chocolate bars. Naturally in the home of Reese’s and Hershey you would assume it would be exclusively or primarily of their products except this picture had as much if not more Nestle and M&M Mars products on it. Odd.
I don’t do the whole Wi-​Fi thing so I can’t offer any opinion there.
Breakfast is what you would get more or less at any Hampton with three juice choices, apples/​oranges, pieces of melon/​pineapple, oatmeal, MYO waffles, cereals, yogurt, eggs, sausage links and potato chunks. Noteworthy was the breakfast attendant who was very present and made sure that all things were getting refilled before they ran out even though she had a good crowd chowing down at a very early hour.
Overall for one night this place was great and everything fit the bill. Why not five stars? Because quite honestly the mold on the shower curtain was very easy to spot and should have been changed before we got into the room if not sooner. With the right price I would have no problem returning here in a heartbeat.

Nice and quiet rooms. It is still a new hotel, and I hope they maintain the hotel.
Clean hotel except the bathroom, I notice some hairs on the floor. They should really vacuum the corners.
The breakfast was ok. The eggs tasted like they came from a box. I picked up some fruits and bagels for snacks in Hershey park.

Nicest Hampton I have stayed at in quite awhile. The room was huge and the bathroom was lovely. Very busy breakfast service in the morning — lots of families there, probably heading off to Hershey Park. Front desk staff were very friendly. My only complaint (if it even matters) would be that the third floor hallway carpet was super filthy and needed a good cleaning. The hotel only has one elevator so we found it a wee bit crowded during check-​out time. We would stay here again.

4 ½ stars — appears newly renovated– clean, modern look. Typical rooms. Great location close to Hershey Park. Staff is efficient — reservations made on line and checked in at 10pm on a slow Monday so no issues for us. I’ve stayed at the Hershey Lodge in the past and that place is a dump at an expensive price — the is much nicer at a cheaper price.

Hilton properties are ALWAYS my go to hotel, I chose Hampton Inn for a few reasons:
1. It’s a Hilton Property
2. It’s close to Hershey Park
3. Based on the website pictures the rooms were accommodating for my family of 5. (10,14,15 year old, myself, and husband)
Personally, I have not stayed at a Hampton property before, so I was excited to do my comparison of the different Hilton Brands.
After a long day out at the park, my family and I could not wait to shower and have something to eat before calling it a night.
When we arrived, there were 2 other people ahead of me at the desk and I patiently waited my turn. I approached the desk and said I was here to check in. The agent have me a once over, then rudely said «your name?!» I gave her my name but was quite taken back by her attitude and tone. The agent however did not state her name but I did catch it on her name tag (I will not disclose the front desk agents name at this time but refer to her as «rude agent»). The rude agent then said to me that my room has been «upsold» (for those unsure of what up selling is: Upselling is a sales technique where a seller (in this case the hotel) induces the customer to purchase more expensive items, upgrades, or other add-​ons in an attempt to make a more profitable sale. So therefore they upsold my GUARANTEED room which I called on Friday ⁵⁄₂₂ to reconfirm and spoke with another agent (nice agent) advising her that I was spending the day with my family at Hershey Park and would be checking in a little after 10pm. The nice agent said «not to worry» my «room is PAID AND GUARANTEED upon arrival». But, that was NOT the case when I got there. Rude agent said that they made arrangements down the road for myself and family at the Marriott Springhill Suites. I advised rude agent that I called just a day ago and spoke with nice agent who said my room was guaranteed. Rude agent said «well what do you want me to do?! You have a choice to stay at the Marriott or find other accommodations we are booked» I then said if I wanted to stay at the Marriott I would have booked AT THE Marriott! However, she was not interested in what I had to say all she knew was that I was not getting a room at that property. Clearly, this was the ABSOLUTE WORST EXPERIENCE that I have EVER had with a Hilton property. once I approached the desk I felt as if I was being discriminated against and surely enough rude agent confirmed my thoughts with her actions.
To make a long story short I had no choice but to stay at the Marriott that night. Myself and family were all tired and hungry and all this aggravation was not worth going through to fight a lost cause with rude agent.
As of Thursday ⁵⁄₂₈ I have since left several messages for the GM return my call in which he/​she has yet to do.
I will be leaving a review for Marriott Springhill Suites, so be sure to check that out!
Thanks for reading!

My wife and I checked in to the Hampton Inn at Hershey Friday night. The hotel is beautiful, the room was great and the check-​in process was flawless. The front desk clerk even called the room 10 minutes after we checked in to make sure the room is ok.
My only complaint, is that we had our «do not disturb» sign hanging from our room door Saturday morning at 9:30am. We were getting ready to run and grab something from the hot and ready breakfast that ran 6am-​10am. At 9:33am I heard the door electronically open and the housekeeping woman attempted to get in! I looked out the peephole on the door and saw her enter the room across the hall. My question is, what is the purpose of the do not disturb signs if the housekeeping staff ignores the customers privacy? I could totally understand if it was after the checkout time, but checkout is at 11am at that hotel. Barging in a customers room at 9:30 while we are on vacation is absurd. Needless to say we didn’t go to get breakfast, I didn’t trust my belongings in the room while we were away. We checked out at 10am and the clerk at the desk asked how everything was. I explained that the room was great, our stay was great until this morning and told her what happened. She asked if we wanted a breakfast to go bag (a muffin and an apple). Now we missed out on the hot and ready breakfast that was included in our stay. I declined, we went to McDonalds down the street to get a hot breakfast. And her reply was «I hope your day gets better». Not really an apology, and I’m not sure that we’ll be staying at another Hilton property in the future if this is the type of service we can expect. I’ve stayed at mom and pop motels and have been treated better.
5 stars for cleanliness, 0 stars for service.

This is a nice, new Hampton Hotel and it meets all the standards they set for themselves. The building nice and clean is as you might expect though the staff could use a bit of polish and shine. Nevertheless, it’s a fine hotel in a great location if you’re planning a visit to the Hershey Park. And the price is reasonable. During my stay, I paid $ 98/​night, which I call a rare rate. The usual Hampton breakfast is available from 6 – 10 am downstairs.
Enjoy!

Stayed here XMAS time for a Hershey visit… is very close to Hershey Park, is brand new, is reasonably priced. Is clean and the staff was super nice. The woman who was running the show, Chastity, was amazing. She bounced from talking to customers, to answering phones to cleaning breakfast tables like lightning… She was amazing.
Cons: the rooms are very narrow and not long enough. They need a few more feet of depth and width to be comfortable. You are literally against the window and have barely any room to walk across the floor… so so narrow.
The breakfast is really not good at all. Forget that it was jam packed, thats not the hotels fault. But… they have these already prepared spongy omlettes, greasy sausage slices, dry pastries, ran out of juice, milk, coffee… coffee was ok. For a few more bucks I am sure they can have edible hot breakfast foods. I would pay few more bucks for my room for better food. THe waffle machines (2) were packed with a line and totally messy from use… they also took 4 – 5 min to make one rather than the 2 min that the machine stated. So… was difficult for everyone to get a chance.
I may come back but other local suite-​style hotels have a bit more space for just a bit more $.

Room was average clean. Hair on tile in shower was not ours. The heat in the heated pool was very cold. Was in the pool for 5 minutes and took 3 hours to warm up. Tried pool a second day and didn’t go in. There is NO hot tub as the website indicates. No drawers to put your clothes. Breakfast was good, but very crowded dining area. Could not find a seat. Had to wait it out for people to leave. Very close to park, you could call in near. Bed comfy. Nicely decorated. I wish it had that heated pool and hot tub.:(

Very clean room. My family of six slept vey comfortably. There were two flat screen tvs, a kitchen area that include a refrigerator and microwave, and a sofa pull-​out bed.
Th continental breakfast was pretty good too! The waffles were good and so was the maple sausage.
You can’t beat the good price for it being only 2 miles away from Hershey Park!

Wow.
First off let me say, I tend to be a Hilton-​snob. I love Hilton hotels.
Soooo…having realized that Hampton Inn is part of the Hilton family, I booked our vacation here & hoped for the best.
I wasn’t disappointed.
Clean? Any time of the day, someone was walking around with a duster, cleaning sconces, or vacuuming. Spotless.
Courteous? Everyone… and I mean everyone was nice… kind…friendly. Not phony-​friendly, but genuinely friendly. Really nice bunch of people, from the front desk to the grounds people. …everyone was top notch!
Free breakfast? Ok, you see «free breakfast» at a hotel & you immediately think, defrosted muffin & coffee. Not the case here. Eggs, meat, potatoes, (home fries were yummy) cereals (cold & hot), waffle station, fruit, juice, croissants, bagels, english muffins… in other words, tons of stuff. And very yummy too.
The room we had was great — nice size, clean, nice décor, great amenities. Bed was heaven. Bathroom you could dance in.
Pool…indoor…heated. .lovely. Great beach towels & changing room/​bathroom, right by the pool.
Wonderful stay… I WILL be returning!