Hilton Garden Inn Hershey

We stayed for 2 nights as this place is just 2 miles from the Giant Center. I was hoping to really like it but it was ho hum.
The bed was not very comfy so I didn’t sleep well.
The water in the shower was either too hot or too cold.
The room had a funky smell to it but nothing that wasn’t bearable.
The coffee was available ²⁴⁄₇ and it was really good. They also have Almond Joy creamers, they were awesome!
We did have a coffee maker, Keurig and a frig and microwave which was helpful.
We got two queen beds for a good price so it did work well. The Giant Center is not really within walking distance because it is a very busy highway type road.
This hotel is near McDonald’s, Sheetz and a few places to get food, drink and gas.

I have never been super particular about my lodging for work travel. Most of my points are with Marriott, but it seems Hilton Garden Inn @ Hershey is where my employer directs us to stay for trainings, etc. So in the name of solidarity and not being THAT person (you know, the one who insists on getting their points so they do their own thing), I stay here and don’t say a word. It’s had its hit (freshly baked oatmeal cookies — yum!) and miss (my blow dryer literally started spewing black smoke and fire out the back end one morning.) moments, but I shrug it off.
This last weeks stay was the first where I will seriously consider using a different hotel for work trips. It was an annoying comedy of errors, to say the least. Flew in Sunday night to get settled before a long week of meetings. Upon walking in, my carpet was WET. Not moist, WET. And wetness causes HUMIDITY. But, I’ve already spread out my crap and gotten in my pj’s, don’t feel like switching, so I’ll wear shoes and pretend I’m in a jungle (denial is really powerful).
The next AM I had planned to lead a few back to back conference calls from the quiet of my room. I’m in full business mode at that nice desk in the corner, when I start hearing hardcore scraping and beeping. Oh, and then a man in a hard hat is standing RIGHT OUTSIDE MY WINDOW. Oh, hey there! Maybe I should put a bra on while you shovel aesthetic rocks outside to make the perimeter of my window more pleasant.
Fast forward 2 days, I come back and my carpet is still wet… but this time, it’s also STICKY. Like, someone spilled a pop and didn’t clean it thoroughly sticky. This one was too weird for denial, so I asked to be moved to a new room for the first time in my traveling life. New room (214) carpet was bless fully non-​wet and devoid of mysterious stickiness. I was a happy camper, until the middle of the night. Ka-​chunk, ka-​chunk, ka-​chunk. For 2 hours lord know what malfunctioned with the AC — burying my head in pillows couldn’t drown it out. After a sleepless night of ka-​chunking, I’m getting ready for work and the damn hairdryer wouldn’t turn off. The button where someone had so professionally written «off» in permanent marker was jammed. (What’s with me and blow dryers?) I finally threw it against the wall and let it die on its own.
This, plus:
–parking lot construction (one entrance has been closed off for almost a year now)
–paper thin walls: beware the screaming children for Hershey park if you are here in the summer
–what’s up with the too-​short wispy shower curtains? Bathroom floods ⁹⁄₁₀ times and yes, I know how to aim the shower head properly.
Okay there are positives: the décor in the lobby/​dining is awesome. And I actually really enjoy the employees, particularly Bob and the waitstaff folks. They are so kind. But when it comes to lodging, I’m afraid quality of sleep and room have a little more weight.

Not only is the hotel under construction, without notifying one before booking, the customer service is awful. Guests are fighting for parking spots due to the construction taking away most of the parking lot. When calling prior to booking the reservation, I had specifically asked if they had a shuttle to Hershey park. I was told «yes». Upon arrival, I asked what the schedule was and was told that they don’t have a shuttle. I was shocked considering that was one of my main reasons for booking here. The Front Desk agent said she would look into what she could do and get back to me. Did I receive any information from her or follow up? Nope! Upon asking the «Manager» about the situation, I was told his Front Desk agents would not have made a mistake and he could do nothing for me. The worst customer service I have ever encountered. The way they handled the situation was very unprofessional, I will never stay at a Hilton again.

This hotel was nice for the price. Beds were actually comfy and hotel was clean. Overall good but continental breakfast would of been a plus!

This is my second time staying here and might be the last. The hotel is currently undergoing construction outside. As soon as I walked into the room, it had a strong exhaust odor. The front desk took an ozone machine to get rid of the odor. The construction work goes on from 7−3pm monday to friday. Not sure when it will be finished. Since the construction is going on, parking is limited and most guests have to either valet park or park on the street. other then that, the hotel is ok.

No hot water, small rooms, thin walls. Service terrible. Booked 4 months in advance, requesting adjoining rooms meeting family. Check in before 4 pm was informed no adjoining rooms. For 10 mins clerk says nothing he can do. all adjoining rooms booked… my child begins to cry that her birthday weekend is ruined. And miraculously there is an adjoining room. Regardless, started off on a bad note and stay wasn’t any better. One star

Be careful coming here when the hotel is full. With it 3 degrees outside, the Luke-​warm shower Saturday morning was a real eye opener.
The rooms are nice and clean, hotel is nice but the first thing you notice upon coming in is the restaurant is all over the lobby area… kind of strange.
The real killer here for me is the speed of the free wifi service. For free you get a speed of less than 40% the speed of LTE on my iPhone 6. Do not plan to do any kind of work requiring an Internet connection in your room. Unless perhaps you enjoy real s-​l-​o-​w internet speed and have lots of patience.
One last little complaint but this goes to many hotels. In 2015 why are still putting receipts under the door when anyone walking the hallway could look at and get my name, address, honors number, etc. Don’t you value my personal information?

Very nice staff, reasonable prices, and clean rooms. However, the beds are extremely uncomfortable and the pillows have approximately 3 feathers in each. My group is so tired today having spent a night there this past weekend, and everyone complained of the uncomfortable beds and pillows. Don’t let the «firmness dial» fool you; it doesn’t work.

We recently stayed here because we booked passage on the nearby Polar Bear Express train to the North Pole. As HH (Hilton Honor’s Members) we actually preferred the Garden Inn of all their offerings. This hotel was a great experience. All of the staff were very family and professional. The pool was open till 11PM a rare treat in hotels. After coming back from our Santa train experience we were starving and didn’t feel like venturing out further. We ordered room service and was very pleased at the menu in addition to the food quality we received. We ordered the Quesadillas, Tomato Soup, Kids Chicken tenders (doesn’t come with fries that’s extra), Bistro Chicken Sandwich and honestly forgot what I had, it was so good ate it so quickly. LOL The main reason why I am only giving 3 stars and one of the Queen Beds in our room was extremely sunken in (room 328) and by the time we realized it literally it was 11PM. And we were to tired to be moved. A little disappointed in the bed as we have never encountered this before in a Garden Inn.

My daughter gave birth on Friday, Nov 14 —
Stayed 1 night here. I asked for a quite room, away from elevator and vending machines. Person at desk said «no problem»
… We’ll take care of it.
Ended up right across from vending machines. 10 steps from elevator.
Biggest complaint was tiny black hairs on the edge of the tub and inside the tub.
I complained to front desk person upon checkout– no apology given.
On a brighter note, the comp breakfast was
excellent. 40,000 points I will never see again. NOT what expect from Hilton.
Shop around.

For a Hilton establishment, I expected better. I am a Hilton Honors member and was placed in a room that could not have been in a worse location. I had trouble falling asleep, staying asleep, and falling back to sleep due to the noise from outside of the room. The room was just OK… the bathroom was dirty and the shower curtain should have been replaced weeks ago.
The gym was very minimal containing one treadmill and one elliptical. There were no weights at all. The pool was very small as well and you couldn’t do laps in it.
Additionally, the woman who checked me in was not very pleasant and was boreder-​line rude/​condescending. The breakfast buffet they offered was $ 14 and it didn’t look appetizing.
On the plus side the reception area is gorgeous and the parking was easy. I think Hilton should focus on making this establishment better as it certainly could be improved in a few areas.

Minutes from the Hershey attractions, this hotel delivers clean, affordable and friendly services at a fraction of the price of the Hershey resorts. The breakfast buffet offered great made to order eggs in addition to the usual fare of cereal, juices, breads and fruit, a must have to start off the day.

Desk staff was preoccupied with personal conversations and some were not familiar with Hilton Honors (HH) benefits. Had to ask for breakfast coupons and water a couple times. My HH profile stated high floor away from elevator, I was put on the ground floor next to lobby and elevator. The sheets were rough, seemingly starched, and didn’t fit the mattress. Very loud — poor sound proofing between rooms — could hear the neighbors use the bathroom, flush the toilet, wash, etc. as well as their TVs. Bathtub didn’t drain well. Breakfast was good, fitness center adequate, traffic noise negligible.

The Hilton Garden Inn Hershey is a solid choice for those visiting Chocolate Town and even Amish Country. Though it may not be «The Hershey Hotel» it provides a comfortable stay with spacious rooms, a friendly & accommodating staff and access to many of the local and regional attractions. Views of the rolling hills quickly remind you that you’ve stepped away to the country and are far from the city and all of it’s madness.
Immediately upon entering the hotel the friendly staff promptly checked me in and invited me to enjoy the fresh brewed coffee and numerous tea varieties and cookies. The lobby was tastefully decorated and attached to a well stocked bar and restaurant including outdoor space with gas lamps and a fire pit.
When looking for a comfortable destination in Central Pennsylvania don’t agonize over the high cost options and find your way to the Hilton Garden Inn Hershey.

I stayed at the Hilton Garden Inn during a recent work trip to Hershey. The hotel is in a great location… about 15 minutes from the airport and close to all the downtown Hershey attractions. The rooms are clean and comfy and the lobby is so nice and cozy, with a fireplace and a table full of complimentary tea, coffee and hot chocolate.
The staff was really friendly too and was able to provide my group with directions and lots of restaurant recommendations.
I didn’t try the breakfast (note — it’s not included), but it smelled pretty good.
Definitely recommend the HGI if you’re traveling to Hershey for business or pleasure.

This HGI is not great for business travel. More like an upscale Hampton Inn for families traveling to the Hershey sites. The breakfast area is cramped and has a different layout than most HGI hotels. Also, there is no lounge /​bar for evening nightcaps. However, the staff is great, hotel is nicely appointed and the Garden Sleep System is a great night’s sleep.
Last, pick a first floor room. This hotel only has one elevator and when it’s busy, you wait forever.

A work colleague suggested we stay here for our business trip to Hershey, PA and he was on the mark with this one… a great place to stay! It was a great property, easy to get to most anything needed that week, and the whole stay was a positive one.
First of all, it is very clean, well maintained, and well decorated. Big open lobby and sitting area, ample space to spread out in the beautifully decorated and well furnished area. It also doubles at the space for the morning breakfast as well.
Next, the staff was extremely nice and helpful. They made me feel very welcome from the time I came into the hotel until checkout day. Very professional and positive staff here.
The room I had was great. Clean, well furnished, well maintained, and no complaints about it, the bed, bathroom, or closet space. Housekeeping did a great job each day. I was very comfortable here for my week’s stay.
Overall, a wonderful stay and would recommend HGI-​Hershey to anyone that asks about hotels in the area.

Don’t pay the crazy rates at the Hershey Hotel or Hershey Lodge when you can stay here! This hotel is a great value. It is close to all the attractions and very reasonable. The Staff was courteous and we received complementary bottled water upon check in. The rooms were very clean, comfy, and there was free Internet. One of the reasons we wanted to stay at one of the Hershey Hotels was the restaurants and The Chocolate Spa… the Hilton was close enough to the Hershey Hotels that we just drove over and dinned at the their restaurants and went to the Chocolate Spa. Make sure you bring your bathing suit and work out clothes. There is a pool, hot tub, and the gym is small but very nice. The view from the lobby is really pretty… rolling hills and farmland… this was very exciting to a group of New Yorkers. Yes, its a chain hotel but its worth a review to save people money and trouble.

I came up for a meeting in Hershey. Check in was quick, painless and the staff friendly and professional. The room was roomy and comfortable, the bed comfy and the pillows fluffy. I had no problems sleeping which is not always the case when I’m on a trip.
They have a made to order breakfast and the omelet I had was delicious! Internet is complimentary as well as a couple of bottles of water. I would definitely stay here again if in the area.

Decent place to stay after a day sweating it out at Hershey Park.
Check in and out was quick and painless. Staff was very courteous and professional. There were chocolate cookies at the check in counter for the guest. They looked yummy but after a day of being choco-​fied, I had to pass. Also complimentary bottle water. The rooms were excellent, clean and modern — had both microwave and refrigerator. Had a very comfortable, new ergonomic type desk chair. Nice bathrooms. Sometimes in these chain hotels, they do a facelift on the rooms but the bathrooms are old, not here. Nothing spectacular but by no means grungy. TV was not flat screen but I’m not that particular. Free room wi-​fi but it was spotty.