HMS Insurance Associates, Inc

Terrible experience. Our washingmachine broke. Not a big deal. They should cover it as per agreement.
They sent a repair guy. Sure enough he only made it worse. Then they sent a second who identified the broken part, orderd it and said he would get it in 3 business days. Great. Weeks later after desperately trying to reach him he said that he actually didn’t get it. He was plain and simple dishonest the first time.
The insurance stepped up — said that they would replace the machine. The next day, they call and say they will replace the part instead. I’m annoyed, but fine. The next day they say they will replace the machine. Slowly getting my bloodpreassure up… and this morning they called again saying that they have the part and will do that instead. It’s too much now. I can’t believe how they can play around with customers like this. They changed their minds 4 times!!! Everytime they said it’s a management decision. And who is to say whether they can actually get the part? I’ve been told about this mysterious part for 3 months now!
I need to do laundry!!!

I have ordered renters, car and personal property insurance through HMS for more than four years. Every time I deal with HMS I always speak to a responsive, professional and highly knowledgable employee (in particular Jessica).

Predatory and highly unethical is the standard for this insurance company. My home owners association had a major claim over a year ago, so our premiums went up $ 6K a year.
In the year since, we had zero claims, but HMS decided to drop us out of the blue. No other company would insure our association. HMS came back and said that they’ll keep us only if we pay an additional $ 28K a year (~90% increase) and the deductible increases from $ 5K to $ 10K.
I understand raising the deductible, but the premium increase is outrageous and only serves to promote the stereotype that insurance companies are only after profits… typical 1% mentality. I am disgusted with this company. We have no recourse and the already struggling families that live in our building will have to pay even more into the association coffers as a result of someone’s poor decision at HMS.