Joy’s Cleaners

I hate writing bad reviews but this place is the worst! First bad experiences was with an alteration. I went to pick up a pair of pants and they forgot to hem them. no biggie. Went back a couple days later and they hemmed them too short. When I mentioned something the seamstresses gave an excuse of she felt rushed! Every time I go pick up clothes she’s watching tv. Thought I’d give them another chance. Bad move… I went to pick up clothes I dropped off which totaled $ 9. She wouldn’t take my debit card because it was under $ 10. Really? $ 1 off!!! Also, there is no signage which states this. Went back to pick up my clothes and now there is a huge stain on my white pants that wasn’t there before! No wonder this place is never busy and there are empty racks. Horrible customer service and multiple bad reviews. Speaks volumes.

JOYS CLEANERS LOST MY $ 90 DRESS AND TOLD ME IT WAS MY FAULT.
Yes, you’ve read that correctly; a $ 90 Calvin Klein business dress, lost at this establishment.
Here’s the kicker: the owner blamed the other employee, for being nice to me and telling me they lost my dress. The owner told me «I know every item that comes in here, and know when I make mistakes.» In their computer, they show I had dropped off 4 items, and I left with 3.
HOW IN THE WORLD, IS THAT MY FAULT? The owner was so rude and mean and said there was nothing she could do; her employee was recently here from Vietnam, and just because she told me they lost it, doesn’t mean that’s the truth.
I still don’t have my dress, nor do I have compensation for their CLEAR DISREGARD.
Don’t go here; These reviews mean something.

This was by far the WORST experience I have ever had at a cleaners. Not only is it ridiculously overpriced my dry cleaning was supposed to be done on Thursday, and it wasn’t ready. No big deal, I wanted to pick it up on Friday anyways so I came back right in the morning Friday only to be told my clothes were still not done and to come back in a few hours. So I came back in a few hours the clothes were STILL not done. I was told to come at 3, which I did and the clothes were finally done. The employee then proceeds to tell me I was charged incorrectly and it would be an extra $ 5. I said you’re out of your mind as I had already been there 4 times to pick up my clothes… She then proceeds to be so rude and say that she’s not going to charge me after all but I cost her $ 5.75 or however much. Most unprofessional, unorganized dry cleaners. I DO NOT recommend them.

do not ever go here!!!
i hope you read this before they ruin all of your beautiful clothes– yes all. i dropped off 6 items for cleaning and 1 dress for alteration. the dress came back with one slit way higher than the other and a giant rip along the side of the zipper (they didn’t do the zipper — wtf!) the seam was visibly protruding. c’mon!
the worst part– worst, sad, angry part is that 4 out of the 6 items are completely ruined. #1 silk blouse that i wore all of the time for work. it is just one of those go-​with-​everything pieces, simple but hard to find. the first time i picked it up it had all of these stains all over it that looked like burnt steaks from an old iron and in more than one spot. the girl took it back and said they would redo it and get them out. when i went to pick it up, there was a hole where the stain had been in the middle of the back of the shirt. i guess they had tried so hard to get it out they ripped it. #2 brand new cool white with metallic looking specks in it. this shirt was not cheap but i thought i would splurge because i knew i would wear it a lot. first pick up, it was all out of shape. i mean really weird one arm stuck out. she girl said they would press it again and noticed a stain — something red on the front. ugh! upon going back there was a giant like 2.5 inch circle around where the red stain was that was a different color and texture than the rest of the shirt and the stain was still noticeable. the metallic specs are now missing from that circle in the middle of the front of my favorite shirt. there is no way to fix that. it is ruined. #3 brand new shirt with cute little hanging ties in front that had tassels at the end. not only were both tassels gone missing but the little rope-​like ties were completely shredded. it looked like this thing had been through a war. poor shirt. she said their alterations lady could fix it and put pearls on the end– pearls, are you kidding me? this is a cool boho style shirt. #4 sweater shrunk — she said «it says it is a small». i said yes, it is a small but it fit me just fine before and now it looks like i’m wearing an item that was accidentally washed and shrunk. it looks silly. she said they could stretch it back out. not even close. it is still unwearable. maybe my 6 year old daughter could wear it. wtf!!!
how did Joy’s cleaners handle the incident?
1. silk blouse — she said she would give me money because hole was clearly them
2. metallic shirt — out of luck. she said the stain was my fault they were just trying to get it out.
3. she sewed ribbon where the strings were and well, i guess it is wearable. oh yeah there’s now a little mark/​stain but i think i’ll just take it somewhere else
4. she said she would get the sweater back to normal… we’ll see.
5. dress for alteration — she said she is going to fix it and make it right… and so we will see. one more week and we’ll see.

Great service here! I brought in a bridesmaid dress to get altered and she did an awesome job! Not only was she fast but very reasonably priced. The woman who helped me (Joy?) was very sweet. This place was a great find!