Cold Stone Creamery

We have always loved the cakes from Cold Stone and my father requested one for Father’s Day dessert. Perfect! No work for me! I jumped online & ordered a Tall, Dark and Chocolate cake & paid with my credit card. The price for the large cake was listed as $ 29.00. A couple of days later I receive a call from an employee at Cold Stone who tells me the website pricing was wrong & my cake would be $ 42. Not my mistake, right? You would think they would honor the price THEY listed, but no. So I canceled my order & will not be returning to Cold Stone. So disappointing. Bad customer service. BTW I tried to contact Cold Stone directly, but the website wouldn’t allow me to e mail them. Shocking…

Great person who gives great service and patient :)
Bora is a great man.
This is for my mom who got a signature small cheesecake ice cream signature and a normal special frappé. It’s only $ 10.44 and he gave a discount for $ 10 to check in Unilocal.
I’ve gotten a $ 10 gift card from my eagle scout ceremony. It’s for boy scouts of America and my troop gave that as a gift.
I’m not only on a diet but also can’t have much sweets. For the record, since 11^th grade started, (summer 2016) I have gone that long not eating any desserts/​sweets.
I will diet for life in a positive way. Started since high school (2012) and do it for life. I’ll eat healthy with quality ingredients.

Got ice cream today. It was delish! I feel like it’s a bit overpriced but was a treat. The girl behind the counter was pleasant. It took awhile because there were three people in front of me and apparently one person working. I’d go again, but only because it’s location is close to me. I probably would not feel the need to make a special trip though.

I ordered a custom cake and was very please on how Bora handle my order. Very good customer service! Cake was delicious. Will definitely order again!

I visited this location on a Saturday night and our experience was okay. The ice cream is absolutely delicious but the overall Customer Service wasn’t the greatest. We walked in and noticed a family of 4 was waiting in line. We didn’t think much of it, so we got in line. We immediately noticed there was only 1 employee working the shift and about 7 people waiting in line. I give the employee credit for hustling and trying his best to attend the customers. I did notice a couple walked in and then walked out due to the long wait.
We waited for about 20 minutes in line and then proceeded to order a medium cone. I ordered the cookies and crème with snickers. The ice cream is very good! You select your ice cream and then they will mix your add on. I choose snickers, so my ice cream had chunks of chocolate all over.
The ice cream is good but the wait was excessively long. I would only come back here if notice they have no line or more than 1 employee.

this place completely ruined my appetite for icecream, I was all excited for my cheesecake with strawberries icecream and the dude first of all looked like he hated his life which he probably does but the icecream was so gross and the cone was stale… terrible just terrible. worst coldstone I’ve been to by far

Best Ice cream I had in my life, however the line is extremely long. Had to wait over 30 minutes just to get my order. High quality ice cream.

Facilty too warm ice-​cream melting worker was too sloppy on making my ice-​cream never clean the area before starting new flavor handed me my cup with ice cream all over

The OWNER himself is a piece of crap he is so freaking rude and yelled at me when I asked if the cheesecake fantasy had caramel so I yelled at him back and said I wasnt asking if you put any i am asking if it has any ! He sucks, & is a cheapass. I had a friend who used to work there and he makes his employees wash the disposable spoons in order to not buy any. Also I went there when someone else was preparing ice cream and they put 3 oreos and 3 reeses when I asked for extra and the stupid owner cheapass only put two when I asked for extra. He is horrible. Do NOT GO here if a chunky Arab is on shift. If one of the girls that are there then yes, they are wonderful. Their service deserves 5 stars.

This place looks fine from the outside… But be aware. I just went in for a chocolate cone and the kid whom works there immediately dropped my chocolate ball of ice cream in the lemon bin and asked me if that’s ok. I said no… And he proceeded to get me another chocolate but then put it in a cup. When I asked for a cone… He took almost 10 minutes to turn it into runny mush. By chopping it up with a knife and spoon? Before trying to hand it to me in a cup. I just turned and walked out… Highly unprofessional staff… With terrible management. Just go to Baskin Robbins on Warner & Springdale!

I ordered a cake online in advanced and picked it up on time and everything was perfect. I was able to customize the cake entirely, from the flavor of the ice cream to the toppings in and on the cake.
The writing was a little messy but the cake tasted really good. My last trip to baskin Robbins wasn’t any good so I was really happy with my experience ordering online from Cold Stone which was a quick and easy process. I will order from here again next time!

The owner works the ice cream, very nice man went to the back to get me a new flavor to try was very nice of him to do that :) didn’t skip on the toppings which is very nice! I will def come back to visit again. Thank you :)

This place has gone so far downhill it makes me seriously sad. I was used to the spunky, nice little mexican girls who used to work here. They were amazing! The new employees here are basically the definition of what I DONT look for in customer service. The product is sincerely not as good either. The strawberries in my ice cream were probably at least a couple days old. This place better get their stuff together or they will be out of business very soon.
Honestly? Don’t waste your time. The place right across (super cool desserts) has ice cream, gelato, yogurt and excellent customer service

I was told that coldstone never melts but I guess I was proved wrong. However this place had really nice service, and very good ice cream. I enjoyed it as well as my boyfriend. The berry one was very very good.

Did Unilocal removed my bad review?
They do not accept gift cards whatsoever. If you don’t print out a coupon, they won’t accept it. The «rules» are taped to the side where few people would notice. Overall, the ice cream was terrible. I threw my $ 5 ice cream in the trash after a few bites. How did this place manage to stay in business this long?

I came into Coldstone the other night with my boyfriend, little sister, and little cousin for some ice cream after a good dinner. The line was a little long so I knew it would be a bit of a wait but I knew my sister and cousin really wanted some so we waited.
The customers ahead of us were in no rush because 30 minutes later it was finally our turn for ice cream. I thought the two girls working would be running around and scooping ice cream like the hulk considering how long people were taking to order but apparently they thought they would just skip through a field of flowers in slow-​mo. I mean you would have thought there were a ball and chain strapped to their ankles.
Needless to say the entire trip took about 45 minutes when it should have taken maybe 20. I would have left but my little sister and cousin really wanted it. Next time I will however hop over to Cherry on Top or «Super Cool» (99.9% sure it changed) and serve myself at pace in which I eat before I turn gray. Maybe one day I’ll give it another chance because those two employees should not speak for the whole location but it’ll be awhile.

Really Great Ice Cream! The 2 girls working were friendly, and made some good suggestions of flavors, and even offered samples. My only concern was that we both ordered them in Waffle Cones, and as they set them down on the counter, I pointed out that I had ordered BOTH items in Waffle CONES not the Waffle BOWLS they were in. She said «it’s the same» and started ringing me up. I didn’t want to make a scene, so I dropped it. Sorry, but… It’s NOT THE SAME!

I’m never one to write a bad review but, I would rate this place a –1 out of 10! Horrible service, the guy that mixed our ice cream was a complete jerk! I swear me and my dad thought he was high or drunk! He gave me the biggest attitude when I asked him questions, the ice cream is ok, the service is crap… I’ll never walk in here again if you’re looking for good stuff head over to cherry on top!

I don’t usually do reviews on chain type restaurant and places because it seems like everyone knows them and what’s the point of reviewing them? But I have to say I went to get some ice cream tonight and I walked in 15 minutes before they closed and there was a large line almost to the door and only one lady working. I was so impressed by how efficient and quick and really friendly and personable she was to each customer. I wasn’t even mad about waiting in line for almost 30 minutes because I think it was just really cool that instead of being bummed or annoyed that there were so many people and she was still making ice cream concoctions after closing by herself she just got it done and while smiling! great attitude!

LOVE ice cream cakes!!!
I recently had some coffee ice cream chocolate cake from a birthday party. Scrumptious is the perfect word. it had 3 layers, chocolate cake, coffee ice cream, and some other type of chocolate. it was fudged instead of frosted and had shaved chocolate all over it. What I loved was the chocolate crispy bites that gave it some texture. The fudge on the outside was so good. And everything inside was perfect. Yum!
Normally I don’t care for cold stones because its too creamy and rich for my taste, but the cakes here are a go.