Hans Imports

Best and most honest mechanic shop out there! Hans always takes extremely good care of my 2002 Xterra. He never tries to suggest services that are not needed and always makes it a point to also do the little things that old vehicles need. He always addresses problems before they happen which also saves me a lot of time and money. His part prices and labor prices are always more than fair. I gladly drive 40 miles to take my vehicles there to be serviced. I wouldn’t let any other shop work on any of my 3 vehicles.

I had just got a used Mercedes from my dad and asked for recommendations from my friends on Facebook. Everyone told me to go to Han’s. It was so easy to make an appointment online and when dropping the car off I was greeted by Hans senior. Not only did they inspect the car but they also told me I wouldn’t need my rotors done for a while. The Mercedes place had told my dad it was time to do them now. On top of everything they did not charge me! Thank you for the best service I’ve received in a while.

Hans is transparent, helpful and informative whenever I take my 2011 mini cooper in for services. After my warranty was up with the dealership, I thought I’d be lost in a market full of scammy auto service shops. Thank goodness I was referred to Hans!
Overall, an honest source for auto services, with a personal approach. I never feel like I’m being overcharged or over serviced for anything. I’m pretty naïve when it comes to things auto-​related, and I feel comfortable asking «what about this, what about that?» because Hans won’t perform work and bill you for something if it’s not needed. I’m always learning something new about my vehicle every time I take it in! You can tell that they care, and that they take pride in their work. A++!!

My girlfriend and I have been using Hans Imports for 5+ years with multiple vehicles and would recommend to anyone. Hans Jr. and team have continuously provided exceptional customer service and the highest quality repairs and preventive maintenance.
Hans Jr. has done an amazing job keeping me informed on the status of my vehicle and always provides me an accurate estimate and various options prior to any service. They have been extremely accommodating if I require a quick turnaround on a repair (few hours or less), and have been flexible if I’m out of town and cannot pick up my vehicle for multiple days. The team always lets me know about any anticipated future issues so that I can plan ahead if the costs are high.
Multiple times I have received an estimate for repairs while getting tire service or body work completed, and each time reconfirms that Hans is extremely competitive regarding cost. Combined with the level of service I see no reason to go elsewhere.
As long as I am in the Orange County area I will continue to use and recommend Hans Imports.
*And April is correct, on many occasions I have had them drop me off at home and pick me up when complete.

Above and Beyond, doesn’t come close to what these sweet Gentlemen have done for me in the past 4 years. I’m a single woman who was traveling all over. When I had problems on the road, especially with other mechanics, they were on the phone with me to help and keep me feeling safe. Then when my engine died and I needed a new one, they did that for me. But, I couldn’t pay for a year and they HELD onto the van for me, while I saved to get her back. I will always be grateful for them and what they have done for me. I live up north now, but, I will always bring her down to Hans when I need work done. They are worth it. Thank you Hans Sr. Larry and all the guys that do such wonderful work. This is how we all hope businesses would take care of their clients. :-)

My family have been long time customers for a reason. Everyone at Hans is super respectful and posses a level of integrity that’s often lost at auto shops. Their prices aren’t bad either

I feel special here. Thank you very much Hans Jr. They take all forms of payment, have a honest staff, and are good about giving you status updates.

Please obtain a quote over the phone for a particular service, PRIOR to visiting them. I went to their garage directly for a regular, non-​synthetic oil/​filter change and was told it would be $ 85.00!!! WOW, since I was quoted $ 35.00 — $ 40.00 for this identical procedure at other similar establishments in the immediate area.
Therefore, it is important to obtain a quote PRIOR to going there.
When I asked them if they could be flexible on their price for this service, they told me that it costs them about $ 85.00 for 6 quarts of oil and an oil filter?
It’s their business, and they can charge whatever they wish, but it pays to shop around first!

Hans Imports treated my ’68 Volkswagon Bug in I982 with the same respect and expertise as they treat my ML now — complete excellence.
This is the only mechanic that I feel comfortable with in both the level of service provided and the fairness of the prices.
Hans will frequently tell you exactly what is wrong and outline what the options are — including less expensive alternatives.
I drive from Buena Park to have my vehicles worked on and will go no where else.

My sister and I have been using Hans Imports since we moved to The OC from SF. We missed our beloved Union Street Garage which is family owned and was literally right next door to us.
They are reliable.
Trustworthy.
Provide guarantees.
Professional services and invoices.
Treat women well.
After I moved to the city of Orange, I tried my BF’s place. God aweful. They tried selling me brand new services I had already purchased from Hans.
If you are local, they will also drop you off at home while your car is being serviced.
While I live in The OC, I will be going with them for years to come.

You can trust this place, which is unfortunately very rare in the car industry. I have been to places all over the country (5 states) looking for a car shop I could trust for my sports cars, and this is only the second I have found that meets my standards. They are always up front with you on what they know about your problem and give honest opinion on if and how you should fix it. I do not even own a German car, but I still trust these guys over my car’s brand dealer because the dealers are usually just trying to make money, and do a poor job when work is needed. It is a family run business.

Stopped by to see if they could do some work on my car. I was unimpressed with responses, very apathetic overall. I walked out feeling that if they did not care enough or felt I was a nuisance. I cannot comment on the quality of their work, just customer service.

Hans did a great jobs fixing our Mercedes window. The price was far less than others and the work was completed on time. They even washed the car before returning it.

I was referred to them by Bruce’s Auto Repair (sold to Honda when he retired) many years ago. They do a great job and honest to a fault, they will admit they made a mistake (very, very few) and get it right. Once you start using them, you will not go anywhere else. They work on all cars not just imports. Since there is a Hans Jr. I think they will be around awhile.

Extremely happy with Hans Imports. My family has been taking our cars here for 30 years. HONESTY is what you’ll get here, RELIABLE service, the TRUTH. I can’t say enough good stuff about these guys — Karl, Hans, and Hans Jr., etc. I would give more stars for them if it was an option.

I drive from Laguna to get my car serviced here. Wouldn’t go anywhere else. Dependable, honest. Hans is the best.

Hans Imports was referred to me by other smog repair professionals… I was prepared for replacing the catalytic converters (major $$$ for a BMW 740iL)…Hans Sr. handled the problem personally… he was able to get the vehicle to pass the smog test with flying colors with only a $ 125 bill… I highly recommend this professional automotive repair facility and will be bringing my vehicle back when service is required even though it is 20 miles from my home…

I have been dealing with Hans and his staff for over 20 years. These guys are truly professionals. They are honest and take pride in their work. They take time to accurately diagnose the problem and then do the work right the first time. They do what they say they are going to do and stand behind their work. I have reached the point where I feel comfortable dropping off my car and saying to them…“Just do what needs to be done.” I cannot think of a time when I was disappointed by my experience with this shop.

A very honest and very affordable mechanic. Despite their name, they also service domestic cars (they have a little sign that says so).
My mother-​in-​law has been going to them for decades, and we just began taking our cars there. Good stuff.

Great service and they are VERY knowledgeable when it comes to your European cars! My nonna recommended this place to me and she knows where to get a good deal! You will not get ripped off here and they are very reliable!