Ralphs

This review is for the butcher, John, at the Ralph’s on Goldenwest and Garfield. My husband and I were so impressed with him and his helpfulness! We called in for a 4 – 5 bone in rib roast that was to be picked up the next morning at 10:00am. John greeted us at the meat counter the following morning and came back with a beautiful marbled cut of rib roast. He explained how to cook it, and even gave us complimentary seasoning in a bag along with string and gloves. He is the only butcher that has taken time to give us step by step instructions on prepping and cooking this cut of meat. He explained that the reason for not cutting the bone all the way off the meat is that it holds in spices better. He instructed us on how to pierce the meat on the under side next to the bone and insert whole cloves of garlic, use the spice mixture and then tie it up with the string he provided. I have to say that after preparing and cooking the meat his way, it was the BEST rib roast we ever had. There was so much flavor throughout the meat and the meat came out so tender and juicy! John went above and beyond helping us! I wish I could have gone on the Kroger website to give feedback about his helpfulness, but my receipt didn’t provide a way to do that.

I’ve been coming to this Ralph’s for years. For the most part there’s a great selection of food and produce and a lot of diversity. The service is always so friendly!

Love this store. Great employees in all departments.
Miffed at Unilocal because it lost my review.
For those who gave low ratings, go back. You will like what you see.

Terrible customer service in the deli department. On more than one occasion I have felt like I was being ignored by the employees who are more concerned with cutting cold cuts than helping customers. The last time I went there I asked if I could get some help and was straight up told «no.» I’ll never go back. Albertson’s is just down the street and they appreciate the business.

Thursday night I bought copper river salmon from this Ralph’s. It had live worms in it!!! Yuck! When I called and talked to manager they told me to bring back and they would give me my money back– can you imagine? I told them they should clear out the salmon so no one else has this gross experience. Please buy your fish some where else.

On July 3^rd at 8:40 p.m. i was checking out at the self serve register and the man next to me had his cute little white poodle with feces on its ass jumping and sitting in the shopping cart while the man entered his check out information. I confronted the female at the manager’s table and asked if animals were allowed. She said no and I pointed to the man at the self serve register. She told me his dog had jumped out of the car. I informed her that the dog had feces on its butt and that i did not want to come to Ralphs to shop knowing there will be dog feces on my shopping cart where I put my food. She turned away and did not answer me. The dog was not a service dog and did not have a service dog vest. FYI when you shop at Ralphs

Talk to their butcher. Im never disappointed by him. Every time he’s helped me he’s asked about my day and what I’m cooking and what he likes to cook and he’s literally the nicest person ever I want to cry. He defines what my expectations of customer service are. Not just that he does his job and that he’s always happy to stop what he’s doing to help me. But I know that he GENUINELY CARES!!! It’s just steak but he makes it so much more than that. I wish I knew his name.

It’s clean, big, and clean. It’s as you would expect in this nice neighborhood. It’s also a location that has horrible customer service on a habitual basis.

Horrible employees. I have never met a nice one and they never want to help. At first I thought it was ME, because I don’t like the «other» Ralphs on Warner/​Bolsa Chica, but my man says the same shit when he goes in so… BOOM!
~Deli employees suck and act like they’re pissed off that you’re there.
~The Seafood counter employees suck and make you buzz them for up to 5 minutes before they come out acting more irritated than you.
~Cashiers…I think I’ve met ONE in the 5 years I’ve been stopping in here that actually smiled!
I only go here now if I want a deli sandwich for lunch. I try to get in and out asap.

As far as this store goes… it is in pristine condition — beautiful — clean — the fruit is always fresh and the displays are always immaculate. SO WHY THE 2 STARS???
Let me start by saying that this Ralphs is the closest one to my house and I usually drive over to the other side of town to the other Ralphs to shop. This is for one reason only… the Customer Service.
Today I decided to give it a go again… and lo and behold. I walked up to the express lane… the beautiful old lady checker standing there saw us walk up, and the second we put the bag of dog food on the counter, she pretended she didn’t see us and «STROLLED» away and over to the other open check stands to «chat» with the other employees… (we stood there for over a minute staring at her — she refused to look back) it was only when the manager tapped her on her arm that she acknowledged us and walked over. She had a nasty attitude, and a condescending look on her face as she did her best to give us a fake smile. Which never reached a full smile. Seriously, I am one of a large group of people paying your salary (and many of us have tattoos)… so the least you can do is pretend that you aren’t judging us as you look at us like you just swallowed a fart. You are the reason I drive to the Ralphs across town to get my groceries. Don’t worry, you aren’t the only one we’ve had this experience with — just the one that prompted me to get my computer out and type a review. lol
As far as this store goes… it is in pristine condition — beautiful — clean — the fruit is always fresh and the displays are always immaculate. I wish the customer service was tolerable. Its funny because my friends told me that I was gonna want to use a different store when we moved close to this one. I gave it a shot anyway…

This is probably my favorite Ralphs ever and it helps that it’s two miles from my house, so I only shop here. Ralphs has some great deals if you like them on facebook: $ 5 off of $ 15 worth of fresh produce, meat, or seafood– it revolves every week, one of the three. Also, I love the Free Friday downloads and the $ 10 off of $ 100 and $ 4 off of $ 40, ect, that Ralphs also offers on facebook. You just have to link your Ralphs club card with your facebook account and you can get these amazing coupons. Also, the digitial coupons on Ralphs’ website are also great. I also really enjoy getting paper coupons in the mail once a month based on what I buy on a regular basis.
Everyone here is pretty friendly, especially the guy who works in the meat department. Always greets me with a smile, and asks how I’m doing. I wish I could remember his name but he is tall with black hair– really nice guy! There is also a very nice lady who works here– she is a friendly cashier who I always spark a conversation with. This Ralphs is usually well stocked and the produce is fresh. They have a great manager’s special section in the back! I get vitamins here for probably 70% off; they also usually have a lot of cupcakes/​other sweets from the bread department. This is a very clean store and I feel very comfortable and happy shopping here. I don’t go anywhere else unless this Ralphs doesn’t have it! Excellent choice for shopping– give it a try and you will not be disappointed.

This place opens two hours LATER than Albertsons… The Unilocal hours are wrong… It said 6am on Unilocal so i went here to find a sign that says Open at 7am. Immediately went to Albertsons a block away open at 5am. If they changed their hours, I’d change my review.
Update: It has a nicer ambience than Albertson’s lol, its not so bright. Seems more luxurious too. The customer service is nicer. But they ran out of a yogurt i liked called liberte coconut and the manager told me he’d get more. Still didn’t see it for the next 6 months.

The store is always clean and well organized. There is a pharmacy, deli, and Wells Fargo inside. Staff is knowledgable in each department and always willing to go out their way to help you out.

Love this Ralphs! The store is always spick and span clean! The produce are always so fresh and organized! Employees are always helpful and are willing to give me a hand out to the car. There’s a deli inside the store, which I have personally bought some chicken wings just to have something in my tummy awhile I shop! Also, there’s a Wells Fargo Bank inside!

guys in the Seafood department are AWESOME!!! Matt is such a help every time. Way to go.

I started my original review sometime in July and now it’s September… 2 months later and they now close at 12!!! I went there at 12:30 to purchase something, thinking that they were open til 1 and found out that they were already closed. Whuuuuuuut.

This review pertains to the pharmacy at this Ralph’s location. Stay away. I have never been to a worse pharmacy and I’ll share my experience by highlighting my worst memories with them.
1) Pre-​op pain medication prescription was accepted by the pharmacy and filled in a timely manner. About 15 minutes after picking up my medication, once I was already home, the pharmacy called me and told me that it was urgent that I returned to the store since they dispensed the wrong medication. The formulation that was prescribed was ¹⁰⁄₅₀₀ and the pharmacy gave me ¹⁰⁄₃₂₅. If you’re familiar with pain med formulations, then you know that this is not a big deal and certainly not urgent. Ralph’s told me that they needed to take back the medication and that they did not have the formulation prescribed to me in stock, so even after I returned the medicine that they gave me, they wouldn’t be able to give me the correct one.
2) The pharmacy accepted a prescription regularly prescribed medicine that I had just run out of. After I had waited for 30 minutes, the pharmacist told me that they needed to call the doctor to verify the dosage since he wasn’t used to seeing the drug prescribed this way. I was irritated but it wasn’t a big deal if I had to wait an extra day this one time. The next day, Ralph’s pharmacy called me and told me that the doctor confirmed the prescription but they did not have the medication in stock and would need to order it. However, a manager needed to order it and she wouldn’t be in until the next day. The following day, I called and the manager had taken a vacation day. The day after that, the manager ordered the medication but they said it would take 3 days to get it since it was a holiday weekend (like that was my fault?).
3) I had a prescription for a medication that I needed ASAP due to a bad reaction after having surgery. This was an important one since I was in mild discomfort. After accepting the prescription, Ralph’s pharmacy told me that the prescribed medicine was completely out of stock and that there was a supply shortage. The pharmacist told me that every pharmacy in the area was completely out of stock and there was no way to get this medication. So, they called me doctor and explained the situation and the doctor said that if there was no way to get the one that she prescribed, the next best alternative would be a similar, albeit less-​effective medicine. At this point, I had already had many bad experiences with Ralph’s pharmacy and really didn’t trust them. While they were on the phone with my doctor, I called the CVS on 6^th and PCH and asked if they had the medicine that my doctor prescribed. CVS told me that they had it in stock. I asked about the alleged supply shortage and the CVS pharmacist said that there was a shortage a few weeks ago, but they had it in stock now. I called my doctor and she told me that I should definitely goto CVS because the alternate medicine wasn’t nearly as effective.
So, that does it for me. I am willing to give people/​businesses several tries but this particular pharmacy can be potentially harmful. Telling patients the wrong information and misleading my doctor to prescribe inferior substitutions is where I draw the line. My recommendation is to stay away from this pharmacy. In my opinion, their actions are worthy of some kind of formal complaint… but I honestly hope a simple Unilocal review will be good enough.

It’s super clean and well stocked but the great thing is the cashiers. The workers on the front end are all about customer service. They all smile and welcome you back and make you feel welcomed. Wait in line for Judy and say «Hi» She will treat you like an old friend.
They also have a Lotto machine, scratch off machine, CoinStar, RedBox Video, Florist, and full service bakery and deli up front.
I drive out of my way to come to this Ralph’s Market just to say «Hi» to the nice cashiers. They are the best and keep me coming back.

I have no shame in saying that I think Ralphs Grocery stores are pretty! I love how the floral department is right when you enter! They are always spacious, huge selections, and who doesn’t love the savings with the rewards card!

There really aren’t too many stores with the customer service Ralphs has. With this stores grand reopening they have really upped the ante in all sections of the store from customer service to overall cleanliness. The downside here is that the prices may be a little steep but if you want great customer service then paying a little extra is worth the buck.