Tilly’s

Had a wonderful experience and excellent customer service by Joe! He is truly an asset to the business. He made my day with his friendly interaction.

It’s the only place I can find clothes for my daughter that she loves. She’s a small teenager in that in-​between size.

Not quite as big as the Tilly’s at the Irvine Spectrum Center, but still a very nice selection. The store wasn’t very busy when we went on a Sunday. Steven (I hope we got his name right), who was working the register, provided exceptional customer service. We’ll be back just because of that.

I came hear looking for my favorite brand of jeans shorts ever RSQ and come to find that they are all out of the size I need since my thighs are way too big for the ones I have now that I bought about seven months ago ha ha sad Dave made me feel better about it and actually made light of the situation he even looked online for me and took time out of their busy schedule to look it up and see what they had available for me he was really helpful and it’s good that people can connect on a personal level and make light of situations that suck if I return to this location over any other!

Went here today bought some chucks for my daughter staff was very attentive. We were in n out in a blink of an eye. Everyone had on smiles and we’re more than willing to help us THANK YOU

Draven was WONDERFUL! He clearly LOVES helping people! He picked out a GREAT outfit for my daughter Lauren.
When we come back. I’m tracking him down to help us. GIVE THAT BOY A RAISE!!!

Horrible customer service. The place is run by kids that are extremely judgemental. Maybe I look like a scary guy, I don’t think so, but from the time I stepped in the place till I left, undercover security was on my ass. To the staff– P*SS OFF!!!

Terrible customer service. waited around for help and when finally approached by their staff they gave us literally 30seconds of their time and walked away. Needless to say, we didn’t stick around to give them our business.

I recently went into this store to return something I had purchased just shy a week. I was told at check out that I had a certain amount of time to return or exchange anything I purchased. I go to this store often and really enjoy the staff, always being helpful. But this time, I went back to exchange a swim suit bottom I purchased for the correct size, since at the time I did purchase it, the size was not available.
For $ 7.98 I was approached by the «manager» who talked to me very rude and told me she could not longer help me with this and there was nothing she could do. I asked again if she could please exchange it just this once since I was told differently at my checkout and she again said no and that the information was on my receipt despite what her employee told me. What??? I have been in the customer service industry for 20 years. I have witnessed all kinds of people, and for me to come and approach you for this simple small thing to keep a customer, it is something I never do but felt I should. I do not appreciate someone talking down to me when this manager was half my age and her personal looks for working professionally at that level of management, was oddly ridiculous.
On your receipt, it does mention that final sales items are: sunglasses, watches, panties, jewelry, cosmetics, contour, Go Pro, Beats by Dre, Skateboards, CDS and red tag items. But it never clearly states it you can’t exchange an item for final sale, especially if it is the exact same item yet in a different size.
My bathing suit bottoms did have a red price tag on it… so was that considered a «reg tag item?»
Im really frustrated and work in marketing and sales, working with business like this one, to help promote and bring the word, bringing in a larger customer base. But now, I do feel differently about this.
I was hoping a different manager, one with a valued age and decision maker, could get back to me regarding this ridiculous situation and help to correct or make good of it.

My boyfriend and I shop here sometimes, but yesterday’s experience was horrible.
I tried on a dress and within 2 seconds of walking out to look at the mirror, an employee came up to me and said «Oh I’m sorry that isn’t working out, can I get you another size?»
I was pretty shocked so I didn’t really say much of anything. Sure, maybe the dress was too small, but in customer service the first question you should ask is «Are you doing okay?» or something along those lines. I was seriously 2 seconds out of the fitting room, looking at the dress and didn’t even form my own opinion about whether it looked nice or not yet.
Really, just rude and made me feel super self-​conscious and completely shot down my self-​confidence for the day.

I haven’t been to this store in years… and funny thing is… the counter to ring your merchandise up was bad then… and it was just as bad now. There was 2 people in line and we were just waiting there. Meanwhile, there were 4 people behind the counter doing other things. And there were ten other employees at least milling around the store. The store was dead. Finally the woman in front of me was able to go and i still had to wait for a while. I’m assuming it was a manager who said to me «someone will be with you in just a moment». I laughed and told her it was ridiculous. Then when the one cashier actually working finished with that lady the manager says «she’ll be able to help you now». OH REALLY?! I can see that myself, idiot.
I have really nothing to say about the clothes, prices or anything… but the service at the cashier stand is horrendous and it pisses you off when you see so many people behind the registers that aren’t ringing people up.

tilly’s has been around since i was little
they used to have giant tent sales with everything discounted at least 50%
it gets crazy and the line to pay for your merchandise would almost be a two hour wait. i haven’t heard of any recent tent sales though
their stuff is good but oftentimes overpriced
the staff is ok but can be unfriendly at times

this is more of a review of tillys as a company… i shopped exclusively at this tillys for my clothing… the associates said if they could help me they would but my problem was a policy issue… i recently bought sunglasses for my WIFE on VALENTINES DAY, she could not wear the glasses because they didn’t fit her nose… we looked for a replacement pair but could not find a suitable set sooo we asked for a refund to shop somewhere else and were informed that even though we hap purchased the glasses HOURS ago and paid in CASH that it was against policy to return eye wear and they would not honor a refund with our receipt we tried to call corporate and was treated rudely and still got nowhere with the corporate operator or her manager, so because i chose to shop at tillys we are out 120.00 $ and out of a valentines day gift… for a multi million dollar company they treat loyal customers like crap… never will i shop at another tillys, you guys let us down… crappy valentines day!!!

As I grew older, my taste in clothing changed. With this change, I found my self further and further from Tilly’s. I can easily say that I haven’t shopped at a Tilly’s for alomst 9 years with the exception of 2 this last year (hence the epiphany of making this review).
After realizing that summer is coming up and I’ve been meaning to buy beach weather attire, I searched stores which I thought would easily have them while enroute to my errands. TJMaxx (weak), Marshall’s (double weak) and Gap (I know right?). To no avail, I found myself at the Fivepoints center in HB and there it was… Tilly’s.
I say to myself, «WTHeck, it’s worth a shot…» and what do you know? They have a varied selection!
Ultimately, the store itself is a three star. The selection is somewhat one dimensional. If you did all your shopping here, you might as well be a «bro». I did however, have to add an extra star for pretty good service.
«Good afternoon sir.»
«Would you like to try those on sir?»
«Sir we’ll be right with you, thank you for your patience…»
And all at the right timing. Not rushed, not pressured, not late…
I’ve been away from you for a while. I’ll definitely be considering this store again.

Yay! I am the first to review!
I absolutely love this place! They have like the cutest clothes ever. Also, the have very cute accessories. The workers there are also really nice. Sometimes though it gets annoying because they always follow you and finally when you turn towards their direction they say, «Hi! Are you looking for anything, have you been helped yet?» Anyways love this place and i will never get tired of this place. Cute Clothing (and Jewelry)!!!