The UPS Store

Took much better care of me here than the ups store on whitesburg. The staff was friendly, prompt, and helped me to very quickly accomplish my tasks.
It seems this facility has more to offer in the way of printing and their services too.

Horrible customer service. That young thin lady is rude. I asked her if I can drop my already company paid 47 pound box at the front desk and told me impolitely that they are too busy, wait your turn or just drop the box in front of the door and they will take care of it. That box is a computer desktop with government information and I cannot take the risk to leave it unattended because I have not seen surveillance cameras. I waited for my turn, and once in the frontdesk, she even asked to lift the box for her. I was not in the mood to do it after being treated that way and she struggled to do her job.

I visited this location to get a form notarized last week and while filling out the form I made a mistake. I then proceeded to correct the issue. The girl I dealt with then proceeded to direct me to where to properly fill out my information, which I did. She notarized it and I left. Upon trying to submit the form, they informed it was filled out incorrectly. I called the store to see if I could get help in resolving this since where the girl told me to fill out was incorrect and she (THE MANAGER) began to get rude and loud with me on the phone. She told me that it’s not her problem and that she told me where to put my information. I told her that it was wrong and at this point she’s yelling at me on the phone. Then she hung up on me! All this to say, the manager’s behavior was dispicable for someone who has such great responsibility. I immediately called the corporate office and filed a complaint and requested a refund! Of course the owner of this location was unresponsive, however the corporate office was able to resolve the issue to my satisfaction despite the owner’s lack of response.

I think they had a staff change, it has been much more friendly there in the past six months or so.