Dillard’s

I like this store enough. I want to really give four stars to the formal dress department. I purchased a dress recently for a wedding and I had a ball… so many dresses to choose from for different body types. The nice lady gathered all my dresses while I shopped and placed them in my dressing room. She was polite and attentive, making me feel like a star. Loved the dress I chose, got many compliments. Great place to find a dress!

If i could give zero stars, I would.
Lets start by saying that the lady in the lingerie department should be fired immediately.
She was so rude to us. My mom and I had shopped there a few weeks prior to get some bras/​panties. We got what we needed and left… turns out she was fitted wrong and needed to return the wrong sizes. We go back today and the sales associate said the return label placed on the tag was not valid and never scanned. She then insinuated we stole the item and would not give us any money back. We talked to the manager and the same thing happened. Then attempted to call the regional manager and no pick up, no help, nothing. I can’t believe we were accused of stealing! Now we have two bras that we cannot return because the sales associate did not scan the right ones and we are out about 80 dollars. Never shopping here again. (PS. we had intentions of shopping a bit more in dillards after but I decided to take my $ 500 and spend it at Nordstrom. Nordstrom has the Best Service Ever)

Today I had a good shopping experience. This is another one of those «hit-​or-​miss» stores. Employees are not always on their ‘A’ game. I actually made two purchases in two different departments. …so that’s a good thing.
If you’re lucky to make it on a day when a sale starts, you should be able to find some good deals. If you wait a couple of days, the merch is picked over.

Shopped today for some dress shirts, ties and other miscellaneous. I have used Dacoyta for my personal shopper since the previous associate Paris left the company. Dacoyta is a sharp guy and very helpful when I am needing a suit or dress coat.
I was in today looking for a couple dress shirts and ties. I showed Lilly the suit that I would be wearing, reviewed my taste and what I was needing. Lilly was able to help and I can’t say thank you enough.
As most of us I am very busy with life. I am not a person who swings into a department store for a cheap $ 25 dress shirt. I believe if you buy quality it last and your clothing is part of your first impression. I don’t know that I agree with it but it’s just the way it is. Give 2 equally qualified candidates with equal education and skills. I am going to remember the candidate that was dressed sharp. That doesn’t mean that you have to spend your life’s savings.
When you find an associate /​employee that you like. Stick with them. They get to know what you like and don’t like. In the case of Dillards most of the associates work on commission and must meet certain sales numbers or they’re out. The associates are there to help and when a new product comes in, sales event, or clearance events. They can let you know saving you time.
I will continue to use the two clerks for all my shopping needs at Dillards.
Dacoyta in mens suits.
Lilly in mens shirts, ties and accessories.
Now my negative and typically I would rather use the term growth opportunity or something similar. Dillards for many years has had the same policy when it comes to sales for the associates. Okay, maybe it works for the management but my experience has been that it doesn’t work for the associates.
I like walking into the home department and looking for Ruth to get her assistance. She knows me by name and honesty knows most of her regularsby name. As a long time and I mean long time customer of the store I have seen how managers will come in and make changes and not understanding impact to the customer. As an example, a long time associate who had worked in her department for several years. Was a great associate for the customer. She knew the home/​china department and I was shocked to be told that the new management sent her to the women’s department. Which she absolutely hated. I would still stop by and say hello until she finally just quit.
If I was rating the company or the management I would give them a TWO. But I am reviewing the 3 associates who ROCK at this particular store.

Dear Dillard’s, just because I don’t look a certain way, or dress a certain way doesn’t mean you have the right to treat me less than. Thanks for not only not helping thank you to the guy in the men’s department that ignored me completely, I’ll just take my money somewhere else.

In general, Dillard’s is ok. The reason for 2 stars is their 65% off return policy. Three days– really? That’s another reason I love Kohl’s and Target!
Beware of return policies!

So this review is just for the perfume counter and sales staff there. I was on the hunt for a certain scent, but could not recall what it was. Not only did the sales associates help me find the perfume I was looking for, they helped me with alternatives should I want to try something new (but similar). I also learned you (or in this case my wife) have 30 days to return a fragrance if you are not completely satisfied with it (this takes away a lot of stress if you are buying for someone else). This gave me more confidence to try something new, and fortunately for me Thuy loved her Bvlgari Jasmin Noir Perfume.