Public Storage

Staff there (Terry) very professional and courteous. Clean facility. I stores a boat there to get it out of the hail. Good price for month to month lease.

I enjoyed my time at the public storage, the service was excellent. The property manager was very sweet and knowledgeable. Suzie was very helpful. Thank you.

Everything started out great and the staff has always been polite.
I wish I could give more stars, however due to the massive amounts of rodent droppings, I am unable.
A word to the wise, be sure to move out before the 6^th of the month or this location will try to keep all of your money for the remainder of the month. I moved out on the 8^th, however, I did call the main one 800-​number and explained this to the representative and they prorated and refunded me everything but the eight days I was there for the month.

So close to 3 stars Public Storage, so close. But there are some really annoying things you did recently, and I can’t honestly give anyone more then 3 stars for rodent droppings can I? I’ll explain.
First of all, the rodent droppings. Yes, if you rent a unit here be aware that they are not rodent-​free. You would think that since we had a large unit inside the climate controlled building (not exposed to the outside at all) we would be protected from things like this. But when we started to move our stuff out we found droppings on the coffee table, inside our boxes (that were not sealed), etc. So if you do decide to store nice things in there please cover your stuff and seal those boxes.
Now on to why they get 2 stars instead of 3.
While we were moving our stuff out we had left some of it in the walkway in front of our unit while we were taking care of the things still inside. The manager (we later find out) came around the corner, greeted us, commented about our Christmas tree (which was sitting out) and stepped over our stuff as she walked by.
Now, if we were blocking a major path and there was no other option but to walk through our things then I would have had no problem with her stepping over our stuff. But considering that she could have turned around and gone back the way she came (which after 3 left turns will lead her to the other side of our possessions) her actions makes me feel like she doesn’t care about us.
You know what… I can let that go. She didn’t step on any of our stuff and she was friendly to us as she passed. But it’s the following issues that I can’t let slide.
Afterwards, we decided to vacate the unit after moving all of our stuff out but when we arrived at the office we found that the manager was gone (about 11:45am at this time).
There was a sign on the door saying that they would be back at noon. Ok… 15 minutes, we can wait that long, so we waited. A few minutes into our wait an older couple showed up and waited with us but they decided to leave a little after noon when there seemed to be no sign of someone showing up soon.
At about 12:15pm (and no way to contact the manager), we decide to call Public Storage’s customer care line (the phone number listed on Unilocal for this location). The rep tried to get a hold of the district manager so they could get a hold of the manager but the district manager was unreachable at that time.
See the issue here?
Anyhow, I end up vacating the unit through the customer care rep over the phone. I ask the representative if I need to leave the little metal plate that was used to keep the padlock secure. She doesn’t know…
Oh my goodness Public Storage! It’s storage for Pete’s sake, we’re not building an rocket engine here. Here are the parts that make up a storage building (3 walls, a roof, a door, and a area for 2 locks to go –one round, one padlock with a little metal plate that holds the lock in place-​). Why is the rep stumped by me asking her what to do with this metal plate?
Well, about the time that I finish getting rid of the unit over the phone with the rep that doesn’t know if I should leave this metal plate or not the manager finally arrives. All of a sudden my phone is ringing. Apparently it’s the absent district manager, but I just hang up the phone since I don’t need them anymore.
We confirm that everything was finalized, and they tell me that since I am vacating on the 7^th I don’t get my payment of $ 93 back (FYI, leave before the 6^th if you want your payment back). Whatever. I leave the plate with the manager, and we happily go on our way.