Austin Regional Clinic

Really like Dr. Rigers. Scheduling is rude and condescending on more than one occassion.

The front office staff is sooo RUDE! Every time I call or go to the office they irritate me. So often, while Im in the waiting area I can hear them being rude to other patients on the phone. We truly are treated like a number there. There is no patient/​Dr office relationship. They herd you like cattle. My family has been going there since the branch opened and no one ever acts like they know who we are. The nurse named Sherry is the only exception and she is great! As soon as we get another Dr in town that is covered by my insurance… I’m out of there!!!

My husband and I have been going here for a couple of years for simple visits, physicals, etc. I felt compelled to write a review after today’s phone call with a guy there. They are just rude. Every time I call, ask questions, try to work with them on scheduling, they are just rude. I feel as though I am inconveniencing who ever I talk to. Last year, I remember the nurse that took me back for my physical was very rude to me also. I was pregnant (needed the physical for my husband’s work, insurance.) So I didn’t need to fast because there is a pregnancy exemption and I didn’t have an OBGYN yet. The nurse acted like I was an idiot for even coming in. I wish there were better options closer to Hutto. If we need anything more than an annual physical or the rare dose of antibiotics for an infection, we would never go here.

It was our first visit today and I had the best experience. I called to make a «sick» visit for my 4 year old son they got us in for a appointment with a hour. Thank you
Dr. Griffin for making my son welcomed. Will definitely be going back.

Came in to see Dr Rodgers. He is always listening to me and takes his time to understand what’s going on to include all my specialist with what medications they give me with the understanding he can’t change them around. I truly hope he stays around so I don’t have to find a new doctor.

Nothing really exciting, it’s a Doctor’s office. However, they can usually get you in and out pretty quick, at least when I’ve been.

I have been going here for 7 years with my kids and for myself. I have had good days and bad ones with them. But overall they have provided me good, consistant service. Dr. Rogers is a great addition to the team. Good listener and compassionate.

My whole family sees Dr. Castillo and she has been my GP for several years now. She is very personable and makes you feel comfortable no matter the situation. She is also very interested in solving the problem, and not in just handing out medication, which I feel is important. The nurse staff and the techs in blood work are very skilled and gentle too. I have had to have blood drawn several times and have had some bad experiences elsewhere, but the techs at ARC Hutto made it so painless and quick… I was very impressed. They do same day appointments too which is very nice when you aren’t feeling so hot.

you are just a number there. they want you in and out.
we were first time patients there, my son was just in the hospital for 2 days and this was to be a check up. He was still wheezing and yet the doctor was in and out in 3−5min. will not be coming back.

My entire family has used ARC Hutto since moving into the area from out of state. We have been very happy with the service we have received from both the pediatric physicians that have treated our daughters as well as the family practice physicians that we have seen. It is nice to be able to visit another location for after-​hours urgent care and always have your records transfered back to your home location the next day. We have been very happy with ARC.