AutoZone

Worst customer service ever! These people are so rude and they were no help on two different occasions.

I have been at the Hyannis Autozone many times. The customer service is incredible, the people are knowledgable, eager to help find your part and also to help with simple fixes, wipers, bulbs, bateries, etc. The store manager, I think his name is Phil is always happy to help and accessable. Always had 5 star experiences and will not go anywhere else!

Terrible customer service — went in on a slow day to find a small part, about 5 – 6 people working with no customers in the store. When I asked a question the person who helped me simply pointed me in the direction without bothering to answer the problem. They seemed more interested in chatting with each other. When I found the part on my own and went to the front, two people said they couldn’t help me pay and I had to wait another few minutes while they continued their personal conversation. Finally the person who was apparently the only one who could handle a debit transaction showed up and without barely speaking a word to me checked me out. Just a disappointing display of customer service from beginning to end.