Cascade Motor Lodge

Okay this is more or less a motor lodge in downtown Hyannis & with no real bells & whistles like your major hotel chains but this spot is one of the cheapest on the Cape let alone Hyannis. The office is the old-​fashioned with you coming into the office & giving your details to the clerk (ID, card with info, card) they you get the key & hit the room. The rooms though a bit dated do their job well & they also leave an envelope to the housekeepers so if you’re set they at least get something. True the room has no coffee-​maker but the bed is good & they got a phone & cable TV & alarm clock. Shower is good but small issue is no shampoo. nice El Cheapo one here & right in the heart of Hyannis.

I unfortunately will have to grade this experience as a 1 star SOLELY bc of the experience of the young woman Mgr.
I checked into the hotel last night & Jim, Mgr offered me the efficiency for a lower rate bc I was a returning customer. (THAT WILL NO LONGER BE THE CASE but I will get back to that). I had asked him if they were dog friendly to which he responded yes. I told him I had a Bassett hound who was very sweet, quiet. & well behaved. He said not a problem.
The Motel is a cheap, run down Family run place & attracts low income, welfare & the like unfortunately. I needed a clean place to stay at last minute last night so I didn’t care. «As long as it’s clean».
I checked into the room which was actually #10 on the bottom floor. It has a kitchenette & 2 Queens. It was pretty much like a old budget Motor Inn. It was clean, no bugs, & good water pressure. The furniture was clearly Thrift shop finds.
I hadn’t been sleeping well for lots of different reasons: I own 3 places that I rent weekly during the Summer, I work full time, I have an older dog who requires geriatric care. Anyway…
I woke up late. I was getting dressed. The woman mgr cane to the door & knocked. I said I was running late & that I was sorry & that I would be out shortly. She then informed me that I owed for a pet fee which Jim had never informed me about. I found it odd bc I had told him about my dog in detail.
I packed up my things & I went outside. A COP CAR WAS IN THE PARKING LOT.
She had actually called the cops because I was checking out 30 mins late. I went over to the desk & she insisted on the pet fee which I told her Jim had not told me about. She continued insisting & then told me that she wasn’t charging me $ 10 for a late checkout. Then she said 3 times, «Did u leave a tip for the maids?» I don’t normally tip for maid svc when it’s 1 night. Also: it’s optional. Customers are not obligated to tip. She continued forcefully to go on about tipping the maids.
What kills me is this woman’s behavior towards me is a result of having to deal with these other types of people regularly. So, she’s rude, abrasive, impatient & a bitch to all customers. Even to the ones who are nice & are just running late.
The other thing that bothers me is she was trying to manipulate me. I was driving a brand new Honda SUV & she could tell I had money. So it seemed to me she was plying me for any ways to get additional money from me. Trying to guilt trip me into about leaving her maids money too. I suspect she pocketed that pet fee & she pockets checkout late fees.
She was a total rude, abrasive, manipulative nightmare that has zero customer service skills & is clearly discriminating against others that are in better financial straits than her & those around her.
She’ll be here 30 yrs from now harassing the same unlikely suspects bc she’s too jaded, cynical & lazy to improve her life.
I DO NOT RECOMMEND THIS PLACE AT ALL.
GO TO THE ECONO LODGE n W YARMOUTH. THE HOTEL IS SPOTLESS. THE RATES ARE THE SAME. THE FAMILY IS FABULOUS: VERY KIND & GRACIOUS.

I’m going to say some not so nice things in this review, so let me explain our situation and hopefully that’ll put this review into context. My friend and I got the crazy idea to ride our bikes from Boston to New York. We chose the hotel to stay in at the end of the Cape as a team, but I was the one that chose the Cascade Motor Lodge.
Our day started off at the top of Cape Cod. We rode our bikes down the beautiful Cape Cod Rail Trail towards Hyannis. It was about 56 miles of trees losing their leaves, small animals off the side of the bike path and a nice sun warming our faces. It was nothing short of a glorious day on the bike.
When we pulled up, things changed. I actually said out loud, «Oh, crap. What did I do?» The property had obviously not been maintained. Paint on the buildings needed some love, the parking lot could have been fixed up a bit and the landscaping was, well, lacking. I walked into the office and it got worse. There were DVD’s on the walls on mismatched shelving units, there were papers scattered around on pretty much every surface and it smelled. After checking in, I was afraid to see our room. After seeing the room, there was good reason.
All the glasses and dishes were mismatching. Not in a trendy, cool way either. In more of a thrift store, too cheap to spend money kind of way. There was old paint and wallpaper on the walls. Both were peeling from years of neglect. There were old, wicker headboards that were from the 80’s. I know they were from the 80’s because my sister had that exact one when I was in junior high school. The shower had that dorm room/​prison style shower head. The one that shoots out a super fine mist of water with the one laser sharp spray to it that hurts. There was old carpet that was stained and stinky. My comforter had a hole in it that was about 6 inches in diameter. (see picture).
The free Wi-​Fi is a joke at best. Because the signal came from a router sitting in the office, we had to sit outside in order for our iPad to pick up the signal. This was pretty inconvenient as it was how we were double checking our route for the next day. There was also no soap, shampoo or conditioner in the room. When we asked for some, a lady came by with a box of mismatched bottles. After she dropped them of, we had a good laugh that it was a box of hotel soap/​shampoo/​conditioner bottles taken from other hotels.
I hate to totally crap on a family business but this place was so bad, I didn’t have a choice. I feel that if one other Unilocaler stayed at this hotel without knowing exactly how bad it was, I wouldn’t have done my Unilocaly duty.

I admit I was a bit desperate when I called Cascade. We were making a weekend trip to the Cape on short notice, and Joe’s folks couldn’t watch the dog. Cascade met my requirements of being in a good location, cheap, and dog-​friendly
I called Jim at Cascade to make our reservations. He was nice on the phone and we only had to pay $ 58 + $ 10 for Scylla. That’s a great deal, even off-​season, says I. He didn’t even have any restrictions re: size (some places claim they’re dog friendly, and then the small print is like, «as long as your dog is less than 20 lbs, sucka!»)
In person, he was a little… gruffer than on the phone. Not rude or anything! Just… not a friendly chit chat kind of guy, lol! He gave me the key (just one) and I almost made a joke about trying to swipe it like a key card, but I don’t think it would have gone over well.
We were in room 19, which was on the ground level (good for dog owners). There weren’t a lot of others at the hotel, but it did seem like guests were grouped together. This makes sense from an owner’s perspective, but as a customer, I would have preferred to not share a wall if I didn’t have to.
The room was decent. Clean enough, except for the ceiling. Which was creepy. The bed was comfy, but only had one pillow per person. There was a nice bedside table with a phone, a small table with a lamp and swivel chair, AND a desk. That’s pretty impressive! I didn’t shower, but Joe said the water pressure was good and hot. No mat in the shower, so we had to use a towel. We also had a mini-​fridge, which was a pleasant surprise.
There was a TV with cable (and tons of DVDs in the office, btw). No channel guide though. But we did find menus and tourist info. We also found the pet rules:1) there is a special area to walk your dog, which even has poop bags available. However, it says throw out bags in the «dumpster,» which we couldn’t find. 2) Dogs must be on-​leash at all times, which is fine by me AND the law. 3) Only two dogs per room. 4) No dogs on the bed. Joe and I read that and laughed. I mean, we tried to keep Scylla off the bed, but – let’s just leave it at that.
Wifi was spotty, but they have it. It took me forever to figure out the password (it’s on the key!), so I tried calling the main desk to get it. This was maybe 10 mins after we checked in. No answer. So when the desk closes, it closes.
We could hear our neighbors, but barely. The only problem was Scylla could hear them too, hence her jumping on the bed all night to protect us! Overall, we got a very good night sleep!
Check out was at 11, but we left around 7:30. Jim was at the desk already, which was nice bcs it wasn’t totally clear where to leave the key. There was a mailbox, but it wasn’t labeled or anything.
Overall, I would not recommend Cascade if you’re going on your dream luxury vacation to the Cape. This is classic motel. It made me think of vacations with my parents back in the day. But, if you’re looking for a decent room in a good location and at a bargain, especially one that is easy going and pet-​friendly, then I think Cascade is a great choice. It’s the kind of place made for people who see motels as just a place to sleep and would rather save their money for fun things to do while awake!

My family and I stayed here this past weekend for two nights. It was a great place and cheap, considering we booked last minute due to a change in plans. The owner’s personality is dry but he was quick to check us in and when we got to the room, we were pleasantly surprised. The room was big and fairly clean. Don’t come here expecting a luxurious stay but it is definitely acceptable for the price.
The room we stayed in was for 4 adults and 1 child and had a small kitchen with stove, refrigerator and microwave. The room had no phone which makes sense in this cellphone only era. I would recommend looking at the sheets. There was what appeared to be a blood spot on the sheet which disturbed me. We checked behind the pictures and looked closely at the mattress for any bed bugs and didn’t find any which was a relief. The bathroom walls was falling apart and there was a spider but overall the rest of it — sink, tub, toilet — was clean. The air conditioning was excellent.
They have a pool but it’s currently not working. The wifi is atrocious. This is my biggest gripe about the place. I saw some other visitors on the porch who seemed to have got a signal and my computer was able to capture the signal, but only for a brief few seconds before losing it.
Overall, the hotel is a great price and decent place to stay in an emergency or for a weekend if you don’t want to spend on nicer places to stay.