Henry’s Wrecker Service

I recieved a confirmation from my insurance company at 9:36am that Henry’s Wrecker Service would be at the location where my vehicle stayed in DC by 11:36am. I called at 11:40am because they did not show up. I spoke to someone from this company who answered aggressively saying «I already told you that we do not have your information or vehicle on file for a tow». Then my insurance company confirmed for the second time now that they will arrive by 1:15pm. I called this towing company to ask what was going on and they left me on hold for 20mins and hung up on me 3 times. I spoke to Mr. Allen who is the general manager of this unreliable company and he put me on hold then hung up on me. They never even showed up. Please beware of these unprofessional companies who are rude, unreliable, and unresponsive. Save your time and seek a professional company who values you as a customer and a company that values your time.

My insurance contracted out Henry’s when my car broke down. Distance to my mechanic was 2 miles over what was covered — was told it was fine to give cc# after exact overage had been calculated. They called me at 2am to collect payment ($ 8) & b/​c I didn’t answer the phone they took my car back to H-​ville, impounded it, then demanded $ 247.
I consider this the worst case of towing theft and extortion from a business I have ever experienced.
My insurance resolved it but it took 2 days for them to get my car to where it was supposed to go.
Just say NO to this unscrupulous company!!!
EXACTLY why I didn’t want to give them my credit card number in the first place! They proved me RIGHT.