Bonefish Grill

Our first time here tonight. We are so disappointed. Food and service just horrible. Won’t come back here again.

I used to really enjoy this restaurant, but it has gone seriously down hill over last year or so. Would not even consider going back, food and service both terrible latley, management doesnt even care or try to act concerned about issues

My husband and I have been frequenting the Bonefish in Independence for many years. Sometimes seating is difficult… even if there are few people in the dining room… they always want to sit us at a table by a busy isle, instead of in a more private booth. They also tend to want to sit us by the bathroom. It never fails that we have to speak up and tell them we want a better table. I understand if it were busy, but usually it isn’t at the time we arrive. Where it had been a very clean restaurant… I now notice so much dust. On the ceiling fans, décor and around the tables, also. The floor is dirty, the windows are smeared; and every time I go to sit down… I have to wipe crumbs off of the seat. This restaurant should really pay attention to detail the way it used to do. On a positive note… the food is delicious. They always cook my salmon to perfection. And the servers are very polite and professional.

Great food, but service (at the bar) is usually not up to par to the other Bonefish restaurants I’ve been to. I had the salmon (and it was great!) but after ordering my food and a glass of wine, I was never asked; would you like some bread? Would you like some water? Salt and pepper? Or even how is your dinner? It seemed to me (after several visits) that the duo behind the bar, seem to be more attentive to the faces they know. (Maybe they’re shy). Lol.
This might sound nitpicking but that service comes to mind when deciding where to eat when I stay here at Rockside Rd.

Came here for dinner on a Monday night and had a lovely time! We were seated promptly and our server was very friendly and attentive. We started with the bang band shrimp which was fantastic, as always. The free bread with the pesto olive oil dipping sauce is also on point! For our entrees, my boyfriend got his usual tilapia imperial, and I decided to try the soft shell crab that was on special. My boyfriend always loves the tilapia, so he was happy, but one of the surprises he got was in the sides– he ordered a side of spinach, which was huge! Definitely a great value! My crab was tasty and had good quality large pieces of crab meat in it, but it was a little too rich for my taste. Otherwise, it was great! Also, would definitely recommend the garlic whipped potatoes as a side as well. Overall, there’s a reason we keep on coming back to bonefish– you get a pretty good value for your money and some tasty food!

Disappointing happy hour value. No specials on appetizers & minimal discount on drinks.

For a chain restaurant, kudos to Bonefish in Independence, Ohio. There’s a reason why this place is always packed. This place boasts some of the freshest seafood I’ve had here in CLE. I suggest reservations, I’ve never been able to come and just get seated (always had a wait).
If you’ve never come here, go for the Bang Bang Shrimp. It’s breaded shrimp with a delectable spicy sweet sauce. It’s one of their signature plates and I think on Wednesdays it’s half off. Last few years, been to Hawaii a few times and was addicted to tuna poke! Poke is like seasoned raw tuna and the market for poke in CLE is non existent (except for Heinin’s downtown). Was very pleased to see a tuna poke dish on this menu. It was a very healthy choice, comes with rice and plentiful servings. It’s pan seared so the edges are cooked. I would venture to saw that it might have been previously frozen but still a very delightful dish that I would order again.
Loved our staff, very attentive and professional with excellent suggestions.

Great Gluten Free options. Chilean Sea Bass with lime tomato garlic sauce was excellent ordered larger portion and enjoyed every bite along with my garlic mashed and broccoli sides. The filet mignon was tender and juicy. Gluten free tilapia with lemon butter on the side– didn’t even need side sauce as the grill flavor made the entrée. Another entrée was tilapia and lime tomato garlic sauce with green beans and scalloped potatoes –plate was cleaned.

i really hate to update my review with a poor rating, but tonight sucked.
at first it wasn’t bad. we showed up around 9:15 and were seated immediately. i ordered some potstickers and they were good enough. then our original server decided she was too tired and she was replaced by another server. while this new server was nice enough, this is where it started to fall apart.
we ordered our meals. Danielle got salmon and i got ahi tuna, both with the pan-​asian sauce. when the meals came out neither of us had the sauce and had to ask for it while our food got cold.
well, «got cold» may be redundant as my tuna was seared very rare. i’d asked for medium and it was nowhere near it. and it was ice cold.
Danielle’s salmon was also undercooked. while i said nothing and just ate my rare tuna, Danielle did mention that she wanted a box for her fish because it was not cooked enough to her liking. the server didn’t seem to care and just got the box. no apology. no offer to remove her dinner from our bill or even discount our bill. just brought a box and our bill then disappeared again when all we wanted to do at that point was leave.
we finally paid and got out of there and both of us agreed that we’re going to take a lengthy break from Bonefish Grill for a while.
ironically, Danielle’s parents and sister’s family are in Orlando tonight and also ate at Bonefish and it sounds like they also had a bad night. though that hasn’t been confirmed.

I’ve always been hesitant to try this place because I’m pretty picky about seafood. I went with a few coworkers for dinner and I liked it. It’s a bit pricier than most chain places. I got a steak and crab cake. The crab cake was definitely on the small side but delicious. The au gratin potatoes were so yummy and the steak was good but a little more rare than I’d like when I asked for medium. Service was good. The table we were seated at was a little cramped next to other tables. The restaurant was packed the whole time we were there and it was a Thursday night so that’s always a good sign! I would certainly go back again!

My wife and I went to dinner at the bonefish grill in independence Ohio. Received an over cooked steak as part of our filet scampi order. The waiter Dwayne offered to replace the entire meal, scampis and all. The waiter also offered to box up the wrong order for our dog and gave us a complimentary dessert. We were so impressed with the service recovery. And not to mention, the appetizer and my wife’s meal were excellent. all of the food was excellent. The manager Dave also contributed to the service recovery. He was aware of the order mishap and stopped by our table to inquire about the mistake and how the server fixed it. Nice job bonefish grill.

I want to be clear, I am only reviewing the fish n chips. Our server was awesome and my wife’s meal and our appetizer were great, but I have to remark on the fish n chips. It was bad. I was suspicious when I was told the FnC was tilapia. I should have trusted my instincts. It is just not a good fish. I know a lot of people love it, but to me it tastes swampy in the way catfish and frog legs can. FnC should be made with haddock or cod. Period. I would never order this again from this restaurant. It’s shameful that a fish place would try to pass off tilapia as an acceptable fish for FnC. When I go back I will definitely try something else.

As with my other Bonefish review for a different location, this place is wonderful. I constantly crave the Bang Bang shrimp tacos, and the fish is cooked to perfection every time. Perfect for date night. Romantic, classy atmosphere, and can be casual or dressy. Both go.
Service was equally great. Had a great lunch here.

Really good food and Amazing serves. All i can say is you need to make a reservation cause the wait can be a bit long. This place isn’t too expensive but it wouldn’t hurt to get the 15% off coupon from the internet. Before you go look online at the menu and daily specials cause there are not a lot of options. Everything on the menu looks and sounds delicious tho. I must say i loved this place and will be making a second appearance, once i find a special occasion.

Excellent service!
I have a dairy allergy & our waiter was very knowledgable about what I could eat safely.
He even double checked with the chef to make sure he remembered correctly.
The food was delicious!
I highly recommend the ahi tuna. It was perfect!

The atmosphere is nice. Lobster, bang bang shrimp and sides were lovely. Enjoy this place plenty.

I’ve been to Bonefish a number of times, but never took the time to post a review. I’ve been to a number of locations in other cities, as well and never left disappointed. This time, I visited on a busy Friday evening after having received a $ 10 off coupon via email (always a plus!). I had a made a reservation thru the website, so I had no wait upon arrival. I ordered a glass of the pineapple wine (which was very good and a deal at $ 6). I placed my entrée order and was presented with a fresh sliced ciabatta roll and seasoned olive oil for dipping (yum!). I has also ordered the house salad which I have always enjoyed, heart of palm, spring mix greens, sunflower seeds. My entrée arrived a short time later, grilled shrimp & scallops (a little bit overdone, but still ok), with sides of green beans and crab fried rice. This is the first time that I had the rice and OMG, it was delicious. I’ve always enjoyed the key lime pie at Bonefish, so I ordered a slice to take home. The meal was great, especially with the $ 10 off coupon. I could hardly wait to get home to enjoy my dessert. Well, the dessert was not nearly as good as my meal. I was very disappointed, especially because I’ve had it many times before. The portion was small, and there as not the usual tangy lime taste. The filling was a bit waxy and flavorless. The crust was soggy and the entire dessert was completely covered (as if to disguise the small portion) in an unappetizing, off-​tasting whipped cream substitute. I felt as though, I got the last piece that had been forgotten about, in the back of the fridge. If I had been served the same while in the restaurant, I would have definitely sent it back to the kitchen.
I will definitely return to Bonefish, but would think twice about dessert.

I came here with two colleagues on a Monday night. I’m not sure if they were understaffed that night or just a lot busier than they usually are, but it took a really long time for our waitress to come over and take our order. We ordered drinks to start off and didn’t receive them for about 15 minutes. By the time we ordered we decided to skip having any appetizers because things were moving so slowly. It was nice that they brought out warm bread and pesto to hold us over until our meals arrived!
I ordered the large portion of salmon with the seasonal vegetable (snap peas) and really enjoyed the entrée. My colleagues ordered the Chilean sea bass with jasmine rice and the filet with garlic mashed potatoes. Besides the garlic mashed potatoes, we all liked our meals. I would give the food 4 stars but the service 2 stars, so I decided on a 3 star review to balance the two out.

Well, with 0 Degrees and being directly next to my hotel, It is just convenient. Walked in, it was busy, but found a seat at the bar right in front of a TV (Winning!) that was streaming ESPN, so I was entertained from the get go. Bartender Chris was on point with my order and was very helpful as well. I’ll upload a picture of my order. Love their Bang Bang Shrimp so went ahead and ordered, as well as the corn and crab soup, perfect for this weather.
Food was great, service was amazing. Then again, I’ve never had any issues with Bonefish.

Bonehead Grill.
Hello Unilocalers! Sorry its been so long. I have been busy. The 30 second version is this. I met a girl and fell in love. Fast forward 4 years and a wedding later, I now happily live in the suburbs and my wild days are gone. Between that and starting my own company about 3 years ago and life in suburbia, writing has fallen to the wayside. In addition, unless you want to discuss the finer points of furnace repair, I am not very interesting. I have become a cliché but a happy one.
I am breaking radio silence to share my experience with these clowns. It’s pretty straight forward, and the more I think about it, the more angry I get.
Last Monday, my wife and her girlfriend came here for dinner. I was invited, but skipped out to get some business stuff done. She came home and we went to bed at our standard 10 pm (that’s how cool we are). About 1 am, she is in real rough shape as her body decides to purge it entire contents. She only usually eats about half her meal, so there were leftovers to examine. Sure enough, the inside was raw. Not just pink but raw pork tenderloin. I do most of the cooking on the house, so she probably wouldn’t notice how undercooked it was and she also commented the booth was pretty dark. She isn’t one to complain, so I am doing it for her. Her stance is «I am never eating there again» and that the end of it for her.
Then they made it worse. Instead of just going on Unilocal and typing this for all to see, I decided to give them a call, explain, and email them the pics of the raw pork they served my wife. It’s been a week now, and no call or email back. Apparently food safety isn’t a concern for them. You can see the picture yourself if you want. I uploaded it to their Unilocal page. As a business owner, I know things happen, and how you respond when those things happen is 90% of the battle. As a major safety issue, this incident should have not been brushed off by the management the way it was. End rant.
So, If you are healthy, and feel the need to purge your body of fluids, Bonefish Grill may be a great choice. But if you are young or old, I wouldn’t recommend it, as it could put you in the hospital.