Eyeconic Eyecare

This place should get 6 stars. OK, so I’ve been wearing glasses for about 35 years and I’ve been to my fair share of Eyecare businesses across multiple states and I must say, Eyeconic is probably the best one I’ve been to. By far Dr. Hawk is the nicest, non stuffy, and knowledgeable docs that I’ve ever put in trust of not only mine, but my whole families, eyes. They have a beautiful office with a great selection of frames and the largest selection of Oakley frames I’ve found. Staff in all businesses tend to change however even the the new (ish) girls have always been inviting and personable with a level of knowledge far exceeding anything you’ll normally find at your local mall eyecare centers.
Eyeconic deserves your business, I know I will be back.

Let me start out by saying that we loved the doctor. My family has been patients here for 3 years, and he has always been so good with my kids. However with that said we will never go back on account of an incident that happened with one of the ladies on his staff, Christy. Yes this incident happened outside of her job however I truly think that if this is how you treat children why in the world would I ever want to bring MY children to your office for anything. So this is what happened. I took my 9 year old daughter and three of her friends to Worlds of Fun (amusement park) for her birthday. As girls do they were screaming on the ride (I was not on it with them) and yes, screaming excessively. Christy thought it was appropriate that once the ride was over, to go and SCREAM in my daughters face! However what she didn’t know was that we knew who she was. As a mother it was everything I could do not to confront her right there and then, however I had 4 girls with me and thought better of it. So I slept on it for rest of the weekend and decided to go speak to her and her boss about why I wouldn’t be returning to the practice. I ask to speak to the Dr. privately and asked for her to be brought in, of which she was. She said yep it was her and had the attitude of proud of it. She said I should have controlled my children, however what I find funny is she can’t control her 40+ year old self… the whole conversation she was rude, argumentative and did not apologize once. I have it recorded and would love to be able to add it to this review. So the reason I am putting this on here is because I thought for sure the doctor at the very least would be calling within a few days and maybe apologize on her behalf, considering he just lost 6 patients on her account. However that didn’t happen, which just goes to show these may not be the best people to do business with and I will never give them another dime of my money.

I wish I could give this place 5 stars, the doctor was definitely worth it, but the front office is disorganized and always seems like they are in training. Apparently Christie is the only one who really knows the business, because they always have to check with her. Then Christie is so busy she can’t return calls or take care of problems in an efficient manner. My sons glasses broke (screw came out) one day at school. I dropped them off the next day for repair and asked how long it would take… the receptionist said probably a couple of days. I asked «for a screw to be put back in»? She said, I’ll check with Christie and let you know. I called back the next morning to see if they were done and again was told she would check with Christie and let me know. I called back at 5:50 and Christie answered and said she was so busy hadn’t even had a chance to look at them. I explained that my son really needed them for school and she said well if you can get here in 10 minutes I’ll get them done”. (Closing time). I said I couldn’t make that, but we could pick them up Saturday if she could have them done. They called Saturday to let me know they were done. The fix lasted less than 24 hours. It appears that the screw used was very short, and they did not replace the rubber washer that all the other screws appear to have. I took our my dollar store glasses repair kit and repaired my sons $ 500.00 glasses with a longer screw, no washer. I’m not sure how long it will last, but I hope I don’t have to take them back to eyeconic for repair.