Michael James Gardner

We found out our shower was leaking when the water finally made it through the drywall in the garage. We received a recommendation for Mike and called him right away and left a message. He called back within 10 min and showed up at our house when he said he would. He fixed the leak and was nice enough to talk to my husband about another issue we thought we had, he even checked it out for us for free. His fee to fix the shower was reasonable and we will definitely use him in the future.

I called this morning, a few moments later he returned my call. He came when stated, and did the job at hand for a fair price.

We just received service today from Michael Gardner, through Total Protect. He arrived 1 hour late then did only 33% of the job we needed done. We had called Total Protect to have a plumber come & fix our 3 toilets. He came & repaired only 1 toilet, stating that that’s what he was contracted to do. We then called theTotal Protect to explain the problem & they said that they would issue another claim number to authorize Mr. Gardner to do the other 2 toilets if he had time. We were not to be charged an additional fee. He spoke with Total Protect in our presence stating to the Service Company that he did not have time & then said to us that he did have time but that he would not be paid for the other 2 toilets. He talked out of one side of his mouth to us & the other to the service company. This will cost us another fee now to have a real professional complete the job he didn’t do. We are extremely dissatisfied!
We felt like we were taken advantage of Michael Gardner. He came into our home with a grumpy attitude to begin with. (What a difference a couple of years makes in customer reviews).

I used Micheal twice after reading a good review of him in the HOA journal.
The good:
— he answered his phone and he called back promptly when I left a message
— Both times he came on time
— He promptly fixed the two issues (leaking gas pipe, 130 degree temperature in the attic that day) and a leaking water pipe in my crawl space
— He cleaned up
The bad:
— I felt like I was taking advantage of him, because he charged me too little.