T-Mobile

the staff is very friendly and knowledgeable about their products. Ben is my go to sales associate, he knows what he’s talking about and that’s great. Not being a tech person its nice to have someone who can explain things without making me feel stupid.

I suppose I should have taken the hint when a T-​Mobile rep and a family of three were yelling at each other loudly in the back of the store. The staff was friendly to me and they were knowledgable about the features of the different phones. Daniel was my sales rep. He was nice, but he kept trying to upsell me on the phone, plan and the JUMP! program, which I didn’t appreciate. T-Mobile’s prices for cell phones are consistent with the prices offered online and at other cell phone providers. The reason this store gets a 1 is because of what happens next.
I had a phone with a different cell phone provider. I purchased a phone at this store and asked them to port my number from the other provider to T-​Mobile. Daniel told me the port process usually takes two hours, but it could take up to 24 hours. IT TOOK THREE DAYS! They screwed up something at the store when they did the port process. I still haven’t received a clear explanation as to what happened. During this time, I was unable to receive incoming calls and texts on my phone. For the first two days, I couldn’t send texts either. I called the national T-​Mobile customer service line to discuss what happened and they had never seen a situation like mine before. I was furious.
Everything is fine with my phone now, but it shouldn’t take three days to port a phone number from one phone to another.