ULTA Beauty

I’m a Sephora devotee, but Ulta is my back-​up when I don’t feel like making myself semi-​presentable in order to visit the Fashion Mall or when I need to pick up the few brands that Sephora no longer carries (i.e. Pureology shampoo). Cons/​Mehs: 1) The prices aren’t any cheaper, 2) the inventory is frequently picked over, lots of empty shelf space, 3) store set-​up doesn’t always make sense, you sometimes have to hunt for product lines where you least expect them, 4) Always crowded on the weekends, & 5) Weaker perk card than Sephora. Pros: 1) Pureology, 2) Easier to access than Sephora, 3) I can dress like a schlub and not feel judged & 4) Very off-​brand one-​offs to select from at clearance prices.

Disappointing. Disclaimer that I’m a frequent Ulta shopper, having earned platinum status for 2016, because I do like their coupons and earning points that equate to a discount on prestige cosmetics. This makes them different in a positive way as opposed to Sephora– where their points don’t do the same thing.
I typically shop with a list to keep me on track. I’m usually able to find what I need here, but my feedback is the same as a lot of the other Unilocal reviews– stations are a mess, the stations are dirty and product is picked over. This is a common experience, but basically, they have the most convenient location when I’m running Saturday errands; it’s hard to get to my preferred Ulta stores in Kokomo and Noblesville.
I found what I needed on my list but was also looking for a primer. I’m open to a lot of brands, but I was instantly directed to a $ 60+ primer by an associate. Although I’m sure there is a lot of merit to the product, I’m leery about jumping into something so pricy without doing my homework on the product. Unfortunately, that was the wrong answer for my sales associate. She instantly dropped me and was very rude about it.
(Incidentally, I was so turned off by that experience that I looked at a couple other primers and ended up buying one on Amazon when I got to my car, just because.)
I will say, I had a very nice cashier who checked me out promptly and another associate who helped me find a powder that was put in the wrong section. Just disappointed by the overall experience and presentation.

This place is like heaven. I used to work there a while back… I went in there a couple weeks ago and had my daughter with me. Phyllis. the manager followed me all through the store making sure I didn’t steal anything… I was the ONLY one being followed. Even by other employees because they all wore the headset so I’m very sure that she told them to watch me. You let me know how I’m supposed to steal with a very fussy 1 year old. I guess I’d have to be a very good multi tasker huh? I hate shopping here…

I am admitting here and now that I am a beauty product junkie. From nail polish to hair products, I get far more excited about this stuff than I should.
With that being said, unfortunately shopping at this particular Ulta location is painful. From rude employees, to consistently being out of the products, to never being offered help or acknowledged, to frowning at my good coupons (umm, you are the ones mailing them to me all the time) the only reason I return here is because this location is close and convenient. After so many disappointing visits here, I have decided to start making the longer drive to the Noblesville store, where the customer service is consistently great. There are many reviews on the bad customer service here, so I am glad to know that I’m not the only one.

Ulta is a great place to find fun and inexpensive makeup. as well as quality brands!

I’m somewhat of an Ulta junkie. I normally can’t walk out of this places without spending a decent amount. Last night, I made an emergency run because I broke my curling iron earlier in the day. I splurged on a higher quality iron. The stylists were great at directing me to the better product and even offered some at different price points. The one I selected ended up having a free gift with purchase deal. And what a deal it was. I received a free straightener that was worth as much as the iron I was buying (more than $ 50). Ulta’s free gifts are one of the many reasons I love the store so much. I’ve found some of my favorite products with these offers.
The store does offer a weekly or biweekly circular which always offers a coupon. My only gripe with the coupon is that it can’t be used on everything in the store such as higher end products. But they do offer a rewards program and if you tend to purchase most of your beauty products there like do, you’ll earn points pretty quickly. The points can be redeemed as money off your purchase.

This review serves to warn others before you spend your hard earned cash here under the impression that you’re getting «deals.»
After pricing a few frequently used items here, i.e. make-​up, shampoo and conditioner, perfume, I’ve found the items are no less inexpensive and all can be found online for a more reasonable price. The quality of the products are questionable, as well. I purchased a bare minerals make-​up brush that shortly afterward the brush hair started falling out and the handle came completely unglued. The cherry on top was finding out it was exactly the same price as the brushes you can purchase at the BM store in the Fashion Mall.
In my experience, when I have asked the staff questions about products or for help in the store in general, I have been met with passive attitudes and annoyance in their tone of voice. I have also noticed the lack of cleanliness and organization on their display shelves. This could be for a number of reasons and having worked retail before, I find this to be blatant neglect.
The ulta rewards card is hardly rewarding. I do not consume enough beauty products in a condensed amount of time to cash in on the measly $ 7 — $ 10 cash back after spending upwards of $ 100.

Two stars for product selection. If it didn’t have a great selection, I would award this store zero stars. I have been to several different Ulta stores, and the staff at this location are the rudest, by far. Not sure why, as this area isn’t as swanky as it used to be, so there’s really no need for the attitude. Unfortunately, this remains the closest Ulta store to me, so I will continue to suffer, unless Sephora has what I need. (I have actually started increasing my Sephora visits because of this store.)

If this place didn’t have the products I needed I would never go back here. Unfortunately, I’m a little bit of a product junkie and sephora doesn’t have everything. I don’t understand why the customer service is so bad. It’s extremely hard to find someone to help you and when you do they’re probably put it anyway. On my last visit he line was literally wrapped around the store. When i finally made it to the register the the cashier was incredibly rude about my return even though I was purchasing several other items. *sigh* Hopefully they build another location in the area…

The staff need to be more cheerful and ask customers if they need help! I hate going to those kinds of places and feeling neglected, or even like a nuisance when I do finally ask for help or go to check out.

Staff was not all that helpful. One young lady helped me in the end, but they did no the items I came for in-​stock. There was no offer of «we can see if it can be shipped to your home.» I highly doubt, I will ever be returning, as I found what I needed on Amazon and for a fraction of the cost.

I go into the salon pretty regularly and get a cut, area highlight and occasionally low lights. I ALWAYS see Micheline. She’s such a sweetheart and so easy to talk to. I have loved every cut I’ve gotten from her and my highlights are so close to the scalp is amazing. I’ve had previous stylists before who try to highlight as close as they can to the root, but it usually ends up streaky or bleeds. They can’t come close to replicating what Micheline does. I’ve seen some of her other clients leaving and they are just as thrilled as I am. Definitely go see her! It’s worth it.

I walked around the store and not one person asked if I needed help!
Since most cosmetic purchases are impulse buys, why wouldn’t you show a customer in your store the latest and greatest to get more money in the till? I guess not!

Offered a free facial. When came to the appt, philospy was very disorganized
behind and rude customer service… left before receiving the facial. So much for the free facial

I so want to like this store — great location, good selection of products. But the employees seemed to size me up and dismiss me immediately. The make-​up woman (who took pains to tell me she doesn’t work for Ulta) couldn’t answer my questions and referred me to the hair guy, who seemed reluctant to approach. (Yes, I’m in my 50’s, but I’m quite presentable.) Once I finally got the hair guy (needs a shave, wardrobe consultation, and please rethink that pink hair — it doesn’t inspire confidence!) to answer my questions he spoke while digging around in his ear with his fingertip, and then briefly examining the results. He didn’t really know anything about the product, but parroted a line about sulfate-​free shampoos, and was not apologetic that they don’t have any sample-​cups in stock — shrugged as if it didn’t really matter. The checkout girl gave me an awful look when I asked if my coupon had registered (seems it only shows when they total it up). The entire experience was demoralizing, and I’m still fuming. Will I return? Only because they are the only local outlet for a product line I like, although I’ll certainly see if I can get it online next time rather than go through this type of experience again. Store manager, please read this! You need to retrain and replace employees.

I stopped into this location for the first time recently, and I am incredibly unimpressed. There were several employees hovering around me as I was shopping, but not one of them asked me if I needed help in the whole hour plus that I was in there. Meanwhile, every other person in that store had been asked if they needed assistance. In fact, as I browsed the high-​end cosmetics, I was sort of pushed out of the way so they could help others several times. Perhaps I have a suspicious face and I look like a lipstick thief. Could be.
Lucky for them I was feeling particularly generous that day and still spent $ 80. They do have a decent selection of items I otherwise only have access to through online vendors, such as NYX and Essence. Will I be back, though? Nah. The customer service was a real turn-​off and their testers are a gunked-​up mess. Their competitor’s too close by for me to bother with a wannabe Sephora again.

Free testers/​samples of practically everything! Not too much for guys, mainly for women. There’s a little salon in the back, but it’s kind of pricey (for men anyway).

A friend and I went here for OPI gel manicures. The nail tech seemed to have issues with the polish — not sure if the color I chose (Lincoln Park After Dark — hollaaaaaa!) was old — and had to keep wiping off and redoing my nails on the first hand. My friend’s manicure seemed to go better than mine. I ended up with a bump on one of my nails, but due to time constraints, didn’t say anything. A day or two later, I noticed that I had wet nail polish oozing out from that area all over my desk. Yikes!
The person who had done my nails was nice enough to have me come back and get a redo free of charge, but I’m not sure I’d go back again. You’re just sitting at a little desk at the back of the store, which isn’t very relaxing, and the gel manicure was just that — putting the polish on, but no soaking your hands/​cleaning up your cuticles etc.

It is super hard to make me dislike a makeup and fragrance store. They are my disposable income weaknesses. I have been a loyal Ulta customer so long to where the current employees do not recognize my Rewards card as it is so old.
This particular location is beyond ridiculous. I purchased a nail lamp brand new (and it was very expensive). Opened it at home and there were used cotton balls with removed nail polish in the unit. Vowed never to return to this location.
Ran out of time to drive to the Plainfield store before one of my coupons was expiring and went back to this location. I ended up helping customers who had questions about Urban Decay makeup as there was no one to be found anywhere in the store. When an employee is found, they are either not knowledgeable about the product or completely uninterested in being helpful.
Perhaps I am spoiled by the Ulta in Oak Brook, IL that I patronize when traveling for work, but the management and operation of this location leave a lot to be desired and it will force my considerable business to Sephora until a change is made.

The store is nice and when browsing have found a few neat items in sample sizes so I don’t have to commit to a $ 45 bottle of some new shampoo. I really like the online option because the prices are much better than in the store. I found the store carries everything I can find cheaper in local retail stores. Nothing particularly wowed me. Sales people were nice but not overly knowledgeable.