Enterprise Rent-A-Car

Apparently they told me this is a new location. You almost miss it as soon as you pass it. I had a great pick up experience. The driver picked me up when I needed a ride. However, when my car was done getting repaired… I tried to leave the car rental at the dealership that worked on my car. I was told «no.» This really inconvenienced me. It seemed like the same experience especially since my insurance was on the billing portion of it.
Great workers… I wish I remembered names, but I’m going backwards a week or so ago!

I wish it had a minus on here. This place was awful!!! I made a reservation 2 weeks in advance for an SUV, 2 days before my pickup day they sent me a confirmation-​reminder.
I show up pick up day and they say oops my manager sent you an email and tried to call you to tell you that your SUV isn’t here. (Im looking outside and notice an suv Tahoe exactly what I had ordered) I think they decided to save it for someone they knew!!! I’m packed ready to go my husbands uncle is ill and he tells me this? Ok well what’s the solution to my problem? Ummm there’s nothing we can do sorry we’ll call you if something comes up. Bullshit! It took me making 5 calls to get my suv out of palm desert.
Thanks to Beverly in San bernardino who was so helpful and to the palm desert staff who were awesome! As far as the INDIO office.
They’re horrible! I will never go there again.

Great service and very friendly. Couldn’t ask for anything more.

Reservation was for 9 am, they did the paperwork showing the car being picked up at 9 am, then told us it wasn’t ready that it was having an oil change and it would be another 15 minutes. It took 30 minutes for the car to show. We were delayed and of course had to return the car at 9 am pee the rental agreement

I had a great experience here I had their car for a a month and when I picked up the car I was in and out on my way within 5 minutes and didn’t have to worry about the insurance paperwork and she got me out of their just as fast sweet short girl I forgot her name
One thing I did take a start away was how that one guy Octavio spoke to a man returning a vehicle and he needed a ride back he was kinda rude to him when that’s not gonna happen after the man had confirmed that it was ok for him to come at that time 5pm. Good thing I had my sister on stand by because I was going to need a ride too… I would have been annoyed.
But my experience was great thanks girly.

On average I rent a car once per month from this location. The service is exceptional. The staff are very friendly and empowered to provide exceptional customer service. I will continue to rent from this facility.

We rented a car here for a month (¹⁰⁄₂₀) and they said the car needed to be returned by ¹¹⁄₁₇ (it was on the paper they had given us too) and we did, but they still charged us $ 50 because apparently the car was returned a day «late» even though they said that it was due today (¹¹⁄₁₇).

My family and I have been customers of this convenient location for a few years now. Recently, I was very impressed about a crew of young employees who understand well they are in a business of pleasing customers by providing a best, professional, and friendly customer service. One disappointing incident was quickly corrected by this brunch’ manager, Kurtis Sundblom, and skillfully turned into a positive experience. He not only kept us as customers, he exceeded our expectations. As always, an example comes from the top and Kurtis exemplifies this well to his employees. Cindy Gastelum is super-​nice and accommodating with her pleasant and efficient service. The driver, Albert, is also very professional and pleasant. A great crew of young professionals!

My experience with this location has not been good. The last time was worse than usual. The car was not there when it was supposed to be and I had to come back the next day. I am never really satisfied at this location and the car is never ready when it’s supposed to. I am giving them one last chance but am not hopeful. The people there are nice but not organized

Best Enterprise in the valley. The team that works here really try hard to make people happy. Every one of them is courteous and efficient.

I have been renting cars from Enterprise for 3 years now. I have always been in and out, and have never had a problem with any of the cars I have rented. I usually rent on Fridays and although they are very busy, they try to get to you as soon as possible to make your wait as minimal as possible.

I wish I could rate this lower. I had rented a car from this enterprise for a month and a half and when I first picked it up I simply asked, when I bring the car back could they take me back to my auto repair shop when my car was done, they simply told me yes. As advertised enterprise has the pick up and drop off feature. So, a month and a half passed by and I come to drop off the rental car and before I even handed the keys I asked if I could get a ride back to my auto body shop because my car was finished and they told me «we could work something out and get you there» he said I have to go check out the car first and get the milage. I said okay, as long as I can get a ride to my shop. So they guy comes back and asks his manager about the drop off and the manager says well its passed the drop off time so no. Then I asked, why didn’t you tell me that in the first place so I could have dropped it off at a later time or the next day and he said well you could rent the car for another day at a $ 40 rate so you could go get your car and I said forget that! After a month and a half of expenses that they got, they screwed me over. They left me outside the enterprise with no way or ride to go pick my car up which was only about 5 miles away. Unacceptable customer service and I would never go to this location again!

Over the course of the past two-​plus years the need has arisen on several occasions to rent from this location. They have consistently proven attentive with a vehicle always available. During the end of this past December I once more rented from them and upon entering found all of the staff except one working with other customers. Upon observing me waiting in line, that one attendant arose from his desk despite having just started lunch and began to work with me. Moments later a woman by the name of Emily, whom I later learned is the Manager of the location, stepped in to relieve that clerk and handled my transaction. As always it proceeded smoothly and Emily proved most pleasant. Their consistency has always been a pleasure to encounter and management appears to have effectively with her team the tenant of customer service.

Eli would not take no for an answer and made me take a full size car even though he had to drive to another office to get one. The car they gave me is old and the inside windshield was filthy. It barely had enough gas to get me to the gas station. My insurance is paying and they wanted to make sure they get the maximum from the insurance company.

Moises helped us get a rental right away when we got our car in the shop. The customer service is superb and I would definitely recommend this branch to my friends and family.

I have used this particular office many times. The car is always ready, the people professional, and the service great. I wouldn’t have taken the time to write this review, but I saw the bad one, and felt the responsibility to let people know that this office has always come through for me.

Booked it via Costco onlines (redirect back to Enterprise site)… there was no way to cancel it online or did one-​way rental.
I told the desk clerk about 2 different reservations that I couldn’t alter online. I’d like to keep the cheaper one. He said OK. And I got charged afterward for the more expensive one.
It took me multiple phone calls to the store and to customer service to really understand why (no one really want to explain it to me).
Apparently one unknown Enterprise staff changed one of my reservation to a one-​way rental from Alameda pick up (2 hours away) to Indio return. I was not informed about the change at the counter. During the inquiries, the customer service blames me for making the one-​way return and not calling in to confirm each reservation (it should be done after each reservation). It was my fault obviously.
They try to refund the difference because they have lost the record (I still had the reservation number). They never acknowledge that I can’t alter or cancel reservation online.
Traveler beware: Despite what you think about Enterprise, it will give you a free ride to screwville … !!!