Time Warner Cable

They refuse to answer customer service phone number, I refuse to pay them. This is the worst company in American history.

Damn idiots try to tell me it’s my device no its your 2.4ghz wifi speed it sucks tells me my lg v10 voice data restricted access bullshit I don’t get that notification on Starbucks wifi my cousins wifi or any other wifi connection just slow ass time Warner I’m going to research and eventually cancel service with time Warner

Worst cable company ever… Service is terrible !!! Have had it for 5 years now and just gets worse…

I had a great experience with Time Warner both in getting a quote on the phone and with the technician who came for our installation. The phone rep was thorough and very pleasant unlike the other rep from another company who sounded like this was a temporary summer job and he knew nothing! He kept apologizing for how slow his computer system was — duh! And I’m asking about Internet?
The TW tech was early, competent and after a couple of hours a quality control tech showed up to check his work. Never had that happen before – he showed ID and answered follow up questions.

WORST CUSTOMER SERVICE EXPERIENCE EVER.
((I gave 3stars due to the staff that was friendly and willing to help but there’s is always that 1 person that has to mess it up for everybody))
I went in simply planning to return my cable boxes and verify the plan I was offered on the phone earlier this week; (I was offered basic TV for $ 10.99/mo internet upgrade amounting out to 34.99/mo) we had it all set and ready to go but the TWC computer system was being slow during my phone call with TWC Customer Service so the representative assured me that she would put a note on my account so when I go in to the TWC location to return my cable boxes they would then be able to simply process the plan. Little did I know that angry little troll Adam at the from desk of the Indio TWC location, was having a bad day and was ready to take down anyone coming at him with a smile, or even at the sense of them having a good day. So I kindly walk up to the AdamBomb with my receivers and TWC cable junk in a clear shopping bag and he insultingly asked me to pull out EVERYTHING that’s in the bag, as I pull my items out, he scans the receiver and asks why I brought them, I kindly explain my situation with what had happened on the phone and he cuts me off by saying I can’t receive that offer due to me being an existing customer, so I reply with «well then why was this offered to me on the phone?» He only replies with a tone and a «I don’t know». As a customer I’m shocked at the malice response in getting from this character and I strongly sense he isn’t willing to help much so I ask for a supervisor or superior, he refuses to call for one. Instead he points me out to the other representative at the counter and tells me I can wait for her to help. I’m not as angry as a person as this Adam so I take a seat and wait for the kind looking woman, at the moment another representative walks out from the back OFFERING to help me, Adam, while on the phone, assures the guy he doesn’t have to help me, I take the guys offer for help so I go over to his counter and Adam hollers at me to take my receivers, (at that point all of my remotes and cables were loose due to Adam asking me to take everything out of my bag) so I ask the kind guy to give me a hand, as the guy goes over to grab my items, Adam has another word with the nicer gentleman and turns out the nicer gentleman won’t be assisting me after all, so I take a seat again and Adam then has me get back up to talk with his Superior on the phone, Superior asks me how things are going, (silly thing to ask considering the known situation). I simply let her know «not to well» let her know the attitude and rude temperament of Adam the front desk representative, she simply apologizes for his manners and carries on to trying to figure out how we can get the deal promised, at that point I wasn’t even concerned about the deal I was more concerned as to why a business would put such a bitter person at the front face of a company?
Call me old fashioned but Customer Service is and always will be a big deal to me, and one of the main reasons I support the businesses I do, and return to those places; because they know how to treat customers, with that being said VERIZON never gave me half of the attitude I got today from Adam, so I’m willfully happily looking into Verizon plans after this review to change my service ASAP, and you guys can thank you lovely CUSTOMER SERVICE REPRESENTATIVE Adam.

Ditto! Awful ISP! If you have not found out already… TWC has nothing to do with Internet. Here in the valley TWC farms it out. If you have serious issues, they send you to their «vendor» and wipe their hands of you. How fun is that? More time on hold, etc.
Relieve yourself of the headache and work with the true ISP directly from the start.

Time warner needs to spend less time and money advertising every two minutes on TV and more time on providing better service to their existing customers time warner really really sucks
I wish I could post a zero

Can you give it a zero! Well I am. This is the worst cable company in America. Get dish or anything else. They need to fire the top executives. Called over 50 times in a year. Worst company ever. Run!

The worst! service! ever! Period.
If our association didn’t have an established account with them we would never use them, ever!

Today I decided that I wanted to sign up for service with TWC for internet access. I called the first number listed here in Unilocal and they transfered me. Then while at the 2^nd person they said they could not help me and to call another number 8 888 922 253.
This person took all my info for new service then said they could not process the order and to call 8 777 722 253. I called this number talked to another person gave them the same info and when I asked the price it was $ 5 more per month than they advertise on their website. I told him I wanted the price on the website, and to check with his supervisor. He came back and said they would honor the internet price but would charge me $ 5 a month for the modem. I said you guys are idiots, cancel the order and hung up.
Don’t call these idiots.
If this is my first experieice with them, I can just imagine how bad it would have been if I actually got service with them, horrible !

Your service is the worst fricken cable I have ever had! I’d be embarrassed if I were you.

Can I just say I’ve never seen a company run more inept and inefficient as Time Warner Cable. I mean horrible customer service and even more ridiculous wait times and I’m not even talking about their phone support.
This particular location I’ve been to several times and every time the wait has been 1 hour or longer… there are literally 30 people crammed into this location with no chairs or tables, just a take a ticket machine and a counter where 3 reps handle all requests all day and that doesn’t take into consideration their lunch breaks when it’s down to 2 reps to handle the crowd that never goes away. I’ve been here on satuday when people are lined up 30 minutes before they open just waiting to get in. I almost think they purposely do it this way to discourage you from getting a new box or returning old equipment or paying your bill in person. And these reps look miserable and it shows in their attitude when dealing with them. They look burned out and just want to get through the day. It’s sad, really.
I won’t be doing business with them anymore. Their cable service is shoddy and their service is deplorable. Thankful there are other options out there.

I telephoned Time Warner today as I will be returning equipment — their automated telephone help didn’t show this location — I then spoke to a human — this location has closed. My nearest location to return equipment is now Palm Desert.

Time Warner is unavailable at this time. Please try again later. That’s what their motto should be for all the times I see it on tv! Terrible Internet service, terrible cable. Want to record a show? Cross your fingers and hope it works. Internet? Doesn’t work on days that end in «y». Got a technical issue? Get a degree in cable services and do it yourself. HD? i don’t think they know what that means, because what I have is NOT HD. Please Direct TV hurry and install that dish!!!

fail… 12:30 — 2:30 scheduled appt… guy showed up a little after 2:30. didn’t even seem like he knew what he was doing. connected one box and it was working then connected another in separate room and that one didn’t. tried to fix it and whatever he did caused the original box to cut off and he thought everything was ok. had to rush off to work when he finally got everything «working properly» so i didn’t get a chance to check everything. got home and found that half of the channels that i ordered don’t work. they need to come back and have a tech reinstall everything. scheduled appt is for 12:30p tomorrow… fml

Seriously? Don’t do it.
Don’t sign up for internet and pay the extra for the «high speed» connection. It’ll be faster for a week. After that? same speed as the regular rate.
Don’t sign up for their cable boxes. I don’t care about the HD tvs that are chillin without a box. Their boxes blewout one new tv, which took MONTHS for them to reimburse us for the fix. The cable goes out at least once a day. You have to keep resetting the cable boxes.
Don’t get their phone services. Unless you like when your phone service doesn’t work and everyone gets a network error message when they call you. Explanation? Not from Time Warner.
and please please please please please please do NOT ever go into this office. Unless you have a shitload of time to kill and don’t mind standing in line every single time you have to go in (which will be a lot).
Oh, and if you complain about any issues, like the time the tvs hooked up to a cable box didn’t work, so we called in, and they told us, well, just go into another bedroom and watch it on another tv. Yeah, we’ll do that. There’s no one else sleeping in that room and we don’t mind paying for services we aren’t getting. Thanks.