Cox Residential Digital Solutions Store

NEGATIVE STARS!!!
Worst service ever! I am so tired of this service but forced to use them!!! 8 months and still cannot get proper service!!! How do I contact corporate!

Updating again since apparently these people just don’t learn. Very bad service. Very rude. Very incompetent. Everyone here, especially the fat latina female who never smiles, needs to go. Just replace everyone with people who understand what good customer service is.
Oh and get this, THEY HIRED THE RUDE EMPLOYEES FROM AT&T FOR THIS STORE. LOL. SERIOUSLY LAUGHABLE. I’ll be sending an official complaint to headquarters regarding this particular store because it is a joke and might as well not exist.

Worst possible customer care, worst solutions. Worst tech support. Plus don’t waste your money or time. They have no value for either of them. You will be on hold, transfered from one depth to the next, no one will be able to get your Internet working, and the next available tech with not be available till 2 days later! I’m so frustrated at this kind of service. I have young children who need to write and submit papers, we are maxed out on our data plans! Cox SUCKS, for lack of better words.

Much much better experience the last few visits to the store. Rude people gone. Replaced by competent, confident, helpful and courteous staff. Cox, you got my business back.
BTW, the installation crew that came to the house was terrific too.

Cox Cable is the worst company to deal with!
After being put on hold for a total of 45 minutes and given complete BS and the runaround, I finally was able to cancel the premium movie channels off of my account.
At this point I’m so frustrated and pissed off, that the premium movie channels are not the only thing I want to cancel. As soon as I find something else to replace Cox with, I’m kicking them out the door!

This is the most useless store manger who calls Stephanie Tracy. I have called the store to get help with my statement but she says we only answer the phone to give directions and you have to come to the store to talk to me! She denies talking and helping customers over the phone.
Do not trust this people. they only want you become a customer then after that you will be treated like nobody. I would recommend to stay away from this cox store

Extremely frustrating and disappointing. I’ve been a Cox customer for decades and usually have great experiences with support. Tried calling this store to ask about adding new products. I simply wanted to talk to a sales person but the automated phone system doesn’t allow for this. It either put me into an endless loop or disconnected me.
Shame on you Cox for not making it easier to talk with a live person. I pay your premium prices but in return I expect premium service and talking with people when needed.

Have been forced! to use Cox for the past 20+ years… nothing personal you guys, but I HATE COX! I always have and it seems like they want to make sure I always will.
What went wrong? Why did they get the monopoly? AHA! Paid out the right pple, ha? !

I am not sure these people understand customer loyalty. I actually returned to them after a short unbearable stint with ATT simply because their internet service was more stable than ATT. I negotiated a reasonable price for the contract term. Once this finished, the bill jumped by $ 40! Unreasonable! I went to see if I can continue the same contract at the same price given that I was not changing anything and they were barely willing to reach any sort of agreement. It was easier for them to loose a customer than help to enhance customer loyalty.
— poor service
— poor understanding of maintaining customer satisfaction
— unreasonable prices for basic phone and internet connection

ZERO. On a week night, I made the trip to the store to return equipment. I, like all working moms, have a busy schedule. So, I was running late and called the store to tell them that its my first time coming, my GPS shows that I am 1 minute away and your store closes in 5 minutes,. I asked that they take me.
The young man named James, did not answer me. So I asked again, will I make it? He paused and later said, «you said you will be here in 1 minute and we close in 5 so you should make it.» His tone was sarcastic and definitely not pleasant. He proceeded to say something about if it closes its not because they are being jerks, but they close at 7. While he was saying this I was telling him that I need his help to find the location in the shopping center, but he continued to talk over my voice. So, I asked if I could speak to a manager. He said he was the manager and put the phone down and never came back to it.
I located the store and parked by 7:57. I grab my equipment and rush to the door as I saw three other customers inside. But, the door was locked. I looked down at my cell which read 6:58. All the reps in the store would not look at me. Finally a rep let out a customer and I asked him, why did they close early? I told him I was here before 7 and I explained what happened to me on the phone. He told me that it wasn’t him that locked the door or spoke to me and there is not a manager working at that time.
I could see that there was one other young lady and one other young man (James) who was working in the store. So, I tell James that he must have locked the door after my call and lied that he was a manager. He of course denies. This is when Gabrielle (the young lady who is with a customer) yells towards asks what it is I want, and says James has been with a customer for 30 minutes so it could not have been him. So I asked if she locked the door and then she said yes she did and she said she is a manager. I tell her she is not as I was just just told that there is not a manager on duty. She then asked me what I want. I said I want them to have better customer service and for her help the customer right in front of her. I leave.
I will never go back — they will screw up my account for sure!

This review is a commentary on this store and the entire Cox system. I had an ongoing problem with my Cox TV service. I called Cox on the phone and asked to terminate my service. I was immediately referred yo a «loyalty» representative who offered me a discount of $ 25 per month to stay. I agreed. I immediately went to the Cox store to pick a cable box required for my revised service. The store told me they saw the $ 25 discount on my account but that it could not be applied to my survive because the coding in their system would not allow it. In other words, I was getting the old bait and switch.
I was eventually able to resolved this via another phone (including several transfers and ultimately getting bumped up to a supervisor) where I asked to be terminated. This loyalty rep told me that they could have and should «overridden» the system issue that prevented the store from applying the discount to my bill. Great problem solved, right? Wrong. I later learned the discount was not applied to my bill and another round of phone calls, transfers, and ultimately a discussion with a supervisor was required to resolve the problem.
I just don’t get it. The idea of the discount was to keep me as a customer. But this «bait and switch» experience just makes me distrust Cox even more. When my discount runs out it will be difficult to justify keeping my tV service with Cox. Seems to me Cox’s tactics are only having the opposite effect. Suggestion for Cox: When you promise something to a customer who has made the decision to end their service, have the same rep who made the promise follow-​up with the customer to make sure the promise was honored. This might help you keep customers. Bait and switch will have the opposite effect.

After cancelling service I was billed for not returning the boxes and remotes, even though I returned them to this location a week after cancelling. Reading other threads this seems to be a common occurrence at this store and should be looked into.

Okay egg on my face. I understand the store IS open and I just failed to find it in that strip mall. Sorry for my mistake.
This store is closed. Drove there AFTER calling and they said it was open !_​+£÷=¥₩??? Called from the parking lot and once again NOTIFIED them that the store is closed. Wow…

I was VERY nervous about going into the store after reading all the bad reviews, but I needed to just get rid of my cable tv services, so I just showed up on a Saturday, logged my name down and waited for about 5 minutes. I had my digital receiver box and the corresponding cords and a copy of my bill that had my relevant information.
The gentleman that helped me (I think his name is Keith) helped me and got me in and out very quickly and efficiently. He was cordial and very professional. I’m giving this store in particular a good rating because of this experience.
On a separate note, I called to talk to a service rep awhile back and I did get a very irritated person on the line. He was very aggressive and did his best to make the phone call one of the most harrowing experiences one could possibly have. That dude sucked.
Anyway, I had a good experience in-​store here, so maybe things are changing for the better?

I’m not sure about these other reviewers, but I have never had a bad experience calling Cox’s local customer service. I usually get great service and ALWAYS ask for current promotions to take advantage of any new discounts that come up.
However, a time comes when spending $ 150 a month doesn’t make a lot of sense, and it’s time to cut the cord. Actually, my previous experiences at the store haven’t been bad at all. But I have to rate 2 stars for the lack of common sense and incompetence for this particular incident.
As I mentioned, it was time to cut the cord, and I was saying sayonara to ESPN, USA, Comedy Central, etc. I returned the cable box, cancelled the service, and cancelled one of my phone lines, but kept the internet service. Let’s be honest; cable Internets is still better than DSL. So the rep take the box, cancels the services, and hands me a receipt confirming all these things were done.
LO AND BEHOLD, a month later, I receive a bill for my previous services still on it. So I call customer service, they confirm that the box was received from my visit, and that the services were, in fact, cancelled. So what exactly happened? According to the customer service rep, I was supposed to tell them THE DAY I wanted the service cancelled.
So let me get this straight. I returned a cable box, which means I can’t watch cable anymore, and I am supposed to tell you the day I want my service cancelled???
Anyway, customer service over the phone cleaned up the account. But the entire episode is pretty stupid.
I am glad I cancelled my service. Not that it was bad. I have a Roku and Hulu now.

As always i rarely give 1 star reviews but COX warranted a zero star, but unfortunately Unilocal won’t allow that.
I had cox for years, and while not horrible, they were never great. A month never passed where I wasn’t calling technical support for something ranging from channels not coming in to internet not working.
Eventually I got tired of things always having problems, so I switched to att in June and cancelled my service at this store location in person.
Fast forward to a week ago. I get a collection call from someone representing cox. Turns out, for some odd and unknown reason COX had continued to charge me THREE months past the date I cancelled service. So according to them, I was three months past due. Funny… exactly how are you sending service to me COX, when I turned in all my equipment to your store employee, and he checked it all in under my CLOSED account.
I am now arguing with them on the issue, even though this situation really shouldn’t warrant an argument as it is pretty black and white.
My advice, don’t go with cox. Mediocre service, and horrible billing.

This company is so annoying, the hold times are off the chain. The representatives have very little authority to do anything, calls are transferred multiple times. They promise one thing and then rarely follow through. When you call back, the left hand has no idea what the right is doing. I would and have decided to pay the extra $$ to have customer service. Also the internet service is constantly interrupting, they try and upsell you on everything. The middle plan is what I had with 5 MBPS, at $ 39.99 a month after I purchased their $ 150 modem. all I do is light browsing at home, a few videos and check my personal e-​mail and they suggested to prevent the interruption in service to upgrade to their premium package (decided for small business use). Whack!
Then the kicker, to cancel service they actually have you on hold for up to 30 minutes!
So sad, this company is not at all customer driven…

Horrible customer service. Long line meant waiting a while. This poor lady in front of me was asking for a phone plan to call relatives in Canada and the service guy treated her soo badly because she was older. He kept a condescending tone and at one point the lady actually looked around as if anyone could believe how he was taking to her. When my name was finally called (Jon) he said no it’s says here «jean». I just said okay… And waited for a person named «Jean» to show and of course no one came because he pointed to the line I wrote! (Tried giving a benefit of a doubt for handwriting maybe… But come on it’s J.O.N for goodness sake) And then he skipped me at which point the next lady had to correct him and say yes I was ahead.
He then took me to another guy and the guy and him laughed about who had to stay longer… Apparently both didn’t want to be there anymore. I just finally returned my cable box because they raised my bill over 2x the amount which I thought was uncalled for so I just cut the cord.
If anyone thinks they are getting a good deal with COX please run away if you can. They WILL bump up your bill.

Worst Customer Service EVER
1. We relocate on Friday. Get a new box from Cox, box doesn’t work
2. We call CS, they don’t know how to fix our problem and sent us to a Cox store
3. We go to this store and they schedule an appointment on Monday
4. We wait on Monday, no cable guy.
5. We call CS again and they said «oh the appointment was cancelled»
6. We ask why, no reason was given but we can wait again tomorrow for the 4^th day
6. We call back store for answers multiple time for over an hour during business hours. Store doesn’t pick up their phone.
End conclusion. Cox socks

Decided to stop by the Woodbury Town Center this morning to take advantage of a free $ 5 coffee gift certificate with this coupon. When I spoke to Daniel Munoz he told me that they ran out of the $ 5 coffee gift certificate and that they would no longer honor this special. They should’ve added something to this coupon that stated for the first 200 customers or while supplies last. I find these sorts of business practices very misleading and shady at best and fraudulent at worst. I’m so disappointed in Cox and it has nothing to do with the coupon it’s just the way these companies choose to work with their existing customer base!