FedEx Office Print & Ship Center

This location REALLY needs to work on customer service!
I was in line behind a customer waiting to pay and apparently the customer needed to call to get a release to pick up hoarder. He offers to allow me to pay for my one item while he makes his phone call to which the associate says «no, it’s okay we have three other people». I ask her is she knows where any of the other people are and she shrugs at me, rolls her eyes and says with other customers. Now I’m sorry but if you have to wait for someone to answer the phone and the customer is saying take the next person, TAKE THE NEXT PERSON! If you can’t, then at least apologize for the delay or explain the situation. Do not just stand leaning on the counter apathetic about the inconvenience you have caused, while the other customers in line are waiting to be helped. I put down my item and left. I can’t condone rudeness with my business or money. A change in attain use would have changed this experience greatly, but when you shrug at me and roll your eyes, rather than apologizing for the delay, it’s quite obvious you do not want my business. Get your attitude straight!

Poor service. What else can I say

Shameful price gouge on fax.
One star approved for cute blonde who was nice about it at least.
People who accept faxes only and not emails are lame.

I’m sad to see this location has so many poor reviews. Although sometimes the store can be busy and requires a short wait for assistance, the quality of the printing here is excellent. We’ve printed foam mounted posters here for work on several occasions. Their turnaround is faster than any place around. Pricing for large marketing materials is also comparable to other print shops. During my most recent order, manager Sam was very helpful and made an effort to follow-​up. Clearly they are making a serious effort to improve customer service. We will use them again.

Great location, good service. Wait time can be a problem but print work is excellent.

I would have given no star but unfortunately it wouldn’t let me. This was on a Wednesday morning on ⁹⁄₂ around 8:00 a.m. and I went there to get a document scanned. I walked up to the counter and asked politely how I could scan a document. I was greeted by the worst glare from an employee in the most obnoxious and rude way. She rudely told me how to do it, but in a very condescending way. So I asked for the directions again and wow, you could see that she was about to explode. How dare me!!! Needless to say I left. Mr. Manager, you need to hire better employees if you want to have people like me patronize there! Your employee was extremely rude!!!

The lady working here was not friendly at all. I waited and when I walked in it took a very long time for her to even acknowledge my presence. Also she gave me extremely high estimates without even weighing anything. I don’t think I will come here again.

Terrible customer service! If I can give a zero star, I would. I live by this FedEx so I thought it would be quick to print a shipping label here. I didn’t mind paying the fee for using their computer in addition to the printing, but there were lots of issues with the old computer and It wouldn’t print. So I kindly asked for help, and I was ignored. I come up the the staff and explain that I needed help, and was again ignored. He seems very unpleasant to help me as if I am in his way. He came over, but was not able to help me and left. I thought he would call for someone to help, but he call for another person to help him, and completely forgotten about me. So once again I was patient and went up and asked for help, but again nobody cares. Within this time of waiting and frustration, the computer is charging me for every minute I use and I was not able to do anything. I ended up walking out and not being able to get what I had come here for. Never again would I come to this place, not even last resort.

even the store is not busy they don’t even tend to help you or answer questions. If u don’t like your job don’t do it. Never use this location ever.

Only go here if its your ONLY & LAST option. Worst customer service. Came here to print pictures and didn’t want to pay to use the computer. Asked one of the employees if there was any other options and he said that I could use one of their flash drives. Asked me to email my photos to their company email. So I email them and he says that its the end of his shift so another employee comes in.
This new employee refuses to help me as what the other employee said was wrong. Told me I couldn’t print my pictures. However, I sent them to the company email. I’m like wtf, now you have my pictures and i get no work done. I mean they weren’t like racy, embarassing photos, but I don’t know what they’re gonna do with my photos. So shes all like yup, just deleted them, but obviously I can’t confirm that she did. So who knows what happened.
Anyways, don’t come here unless you have to. Print somewhere else, there are cheaper options, trust me!

I wish I could give this place zero stars due to their terrible customer service along with their unwillingness to help with certain tasks. I came in trying to make graduation party invitations. I asked the employee of she can help me with the dimensions to make it fit the stationary. The employee said I have to do it myself. When I printed a test paper it would not line up as well. So I asked the employee if I had to do this trial and error to get the right fit. She replied «guess so» in the rudest way possible. After that I was just frustrated and annoyed, while wasting $ 0.30 per minute on the computer doing a trial and error for such a simple task for a FedEx employee. Overall this place was a waste of time and money and gave a bad taste in my mouth.

Really bad customer service. Dismissive staff member in the morning made me feel like I was a burden to her, and she wrote down my binding/​cutting order incorrectly despite my emphasis on the details about how it should be cut — only three cuts, NOT four. When the order was finished, there were four cuts made. No one thought it would probably be a mistake for them to cut off a number and a letter that would otherwise be visible on the cover. I had to bring out a proof copy of the booklet and put it next to the order to show them the difference between the correct binding/​cutting and the incorrect binding/​cutting. Very frustrating. The staff member did not offer to print my order (150+ pages) again for free, so I just left thinking I’d try Costco’s services.

Conveniently located across the way from UCI & surrounded by businesses, it’s no surprise that this FedEx gets a lot of foot traffic.
I have been to this location a few times to print papers when my printer malfunctioned (thank you, technology mishaps) and to get binding done for assignments and for my own binding needs! Personally, I have not had any trouble here.
During all my visits, I was assisted in a timely fashion. Even when I came on a day when everyone and their mama wanted to bind their final projects at the end of the quarter, the staff treated me well and got the job done in a timely manner.
If you’re here for supplies (like binders or whatever) it’s definitely going to be waaaaay pricier than their competitors but if you have the ability to go to Walmart or target or places where you know you’d find it cheaper or if you’re not in a rush, don’t get it from here.
Now that that’s out of the way! I must say. I really love getting pages bound here. It’s not as expensive as you’d think as long as it’s nothing too fancy. Both times I’ve never paid more than $ 6! But it honestly depends and varies but I assume you can ask for quotes!
Overall, it’s close, convenient, and I’ve never had any trouble getting assistance for any of my printing or binding needs!

Worst service ever. Rude employee wouldn’t even look up to come talk to me and assist me at the counter. Don’t waste your time.

Horribly poor customer service! Only come here if you have to and have no other convenient way of getting your job done. I’ve come here many times and usually have a fine experience with no major complaints. This location has never been personable but they were never rude. However, I came in today to print two documents out and I had the worst experience.
First off, I sent myself an email so that I could forward it and have it printed out at their self service station. So when I got there, I went to the self service station and tried to print out the documents. However, the system said that it couldn’t read my newer Mac version of word and excel so I couldn’t print the documents out.
I then preceded to save the documents in a new format and tried emailing them again while at the store but the store wifi wasn’t working. I asked the employee for help but she said «oh that sucks, are you sure you’re on the right network?» She then came over and looked at my computer which I know I was doing right because I’m certain I’m more tech-​savvy then her and she seemed to dismay my claim because she saw the loading bar moving slowly but in reality it wasn’t loading. She then rudely says, «it’s working, you can’t expect us to guarantee quick speeds»…
Meanwhile, this whole time I’ve been pretty calm and just trying to rush and get my documents completed. However, by this point I asked if I could send them to their email because I knew a regular computer could open the documents and print out my pages but she said no. Even though I’ve done this many times before… Despite the fact that I was in a rush and that their system, wifi, and printer wasn’t cooperating, she advised me that I had to go use the rental computers. She told me they installed this new rental policy and strict enforcement so as to not waste time and emails to their location… The store was completely empty!!!
Furiously, I did go to the rental computers without arguing because I didn’t have time.
So I went to go use the overpriced rental computers and the computer was lagging. Not only that, it charged me double the cost of what it should cost to print pages out because they used a thicker paper and gave you no other options. Not only that, after I printed out my pages I clicked log off and it the system prompted me if i was sure. I said yes. Then it gave me my total cost and asked if I wanted my receipt. I clicked yes and walked away, packing up and getting ready to go. As I look back, the computer is still on and says I need to close everything before completing my session!!!
Why wouldn’t the receipt signal that my session is already over? I was already given my charges!!!
This was the most expensive two regular printed documents I’ve ever paid for.
$ 10 for 4 pages… and amidst all this, the store was empty! I can’t believe this.

Snappy snappy! What happened to customer service? I guess I would be depressed and pissed off if I had to stand and listen to the hissing sounds of a copy machine as the world passes by.
I went in to make some photo copies. I saw that there was only photo machine and it seemed as if they lady in front had lots to copy. I walked over to the counter to ask if there was another machine. I started out with «excuse…» And was cut off by the girl in the glasses behind the counter. She cut me off and said «will be with you in a bit» she didn’t even look up at me. Whatever was on that computer screen was more important than the customer. Hope she was looking at her guidelines for her final exam and not clips on how to fix your hair. Either way, horrible customer service. Glad to deal with the machine and not a really human being!

On Monday, I had to print things and I was in a hurry to print presentations out, cut, and bind together… What I didn’t realize was that 2 presentations were out of order.
I came back to get it fixed and Liz helped me right away. Because the presentation had already passed, there was nothing we could do, but get a refund (we have already seen our client by that time).
Overall, excellent service, friendly, and helpful. I will definitely come back here.

Manager is friendly, but not the staff. I’m pretty much a regular here because I use the color printers and ship a lot of packages. Allow me to explain:
In the morning I submit an email to the fedex account, asking for a print job. Usually, in this method there will be a confirmation email asking if you want to confirm the type/​amount of prints you want. I never got that, so I gave the office a call.
During the phone call, the assistant (I forgot her name) says she received my email, but couldn’t print the files because the machine and systems are down. I thought that was understanding, but up until she said «if you would like to print them now, just come to office.» This had me in confusion, because if I wanted to print them now, that means the system and machines are working…
In the evening, around 5pm, I go to the office and I wait about 2 minutes for their service. The assistant manager comes up and asks how I may be helped. I told him about my earlier conversation with the assistant from that morning (he’s clearly unaware of what occurred before), and also mentioned about the email I sent.
At the back of the service desk there are packaging and shipping stations where the associates work. An associate named Elizabeth told the manager that she read my email, but didn’t continue to follow up because she «didn’t have the time.» I’m an extremely understanding person, but since my request was submitted in that morning and I arrived in the evening (an 8 hour time span), then someone should’ve had time to complete the task.
The assistant manager was very polite. I told him to read the email I sent, and asked to print 10 copies of the first file and 1 copy of the second. He printed both files, except he forgot to print 10 copies of the first which slightly bothered me. So he printed it again, except he asked me to resend another email that contained my attachments because he immediately deleted my message from the emails inbox after performing the print job.
I had to resend my email 4 times because the first 3 times the message was either not sent or sent without attachments. I used my iPhone 5s to send the email, so nothing wrong should’ve occurred. Plus I have AT&T, so that says something.
Anyway, I was very courteous to the manager and the associate even though I shouldn’t have.
Soon as I was about to leave, Elizabeth (associate) mumbled to her assistant manager that I should’ve just done the print process by myself online so that I can save time for her and him. I watched her talking to him the whole time, thinking to myself what kind of service is this. If you’re going to make a comment about the customer, at least say it AFTER I leave.
I’ve had many jobs in retail, and from my experience regardless of how much stress or no stress the customer puts on the workers — customer is ALWAYS right.
Mind you, this print service should only have taken 5 minutes of my time. Instead it took 20 minutes, and I missed the bus to go home because of her incompetent service and pessimistic attitude.
This kind of service alone explains why the turnover rate for prominent career positions is extremely high.
Overall, I like this Fedex location since I’m a regular. But just avoid Elizabeth, if possible.

7 Dollars for a box? No F-​in’ way buddy.
I came here to send a broken laptop back for repair. Before I rolled up, I spent a good 40 minutes boxing up the laptop in the box it came it. I wrapped it with tape, smoothed out the bubbles, and make sure I had the RMA number on all of the sides. I bring it to this place and it gets denied. The conversation between the sales rep and I went like this.
Sales Rep: You’ll need to put this laptop in a box.
Me: Huh? It’s already in a box
Sales Rep: No, it needs to be in a cardboard box.
Me: This is a cardboard box!
Sales Rep: No, that’s a box that the laptop came in.
Me: Yea, MADE OF CARDBOARD!
You guys should have seen the love I put into packaging this. This thing was bulletproof. If Captain America couldn’t find his shield, he could grab my package and use it to battle The Red Skull. The Sales Rep tried to sell me a 7 dollars box, but I declined because
1) I’m trying to be more eco-​friendly
2) I’m cheap as mofo.
To be a spiteful jackass, I walked next door to Trader Joe’s and got a free box from one of the employees. I found one that was 2 – 3 times bigger than my package. I came back and the sales rep didn’t look too pleased.
Overall, I think this place is a scam. They charge way too much. Maybe if the sales rep complimented on my package and told me its company policy, I wouldn’t be so annoyed at the whole situation. I know I shouldn’t take it out of the sales rep; he was just doing his job after all.
About my credentials:
I’m on a first name basis with the woman that works at the US Post Office. She’s been taking care of my package for the past 10 years. I’ve been buying and selling stuff on Ebay before Craigslist ever existed. So yes, I’ve had a lot of experience shipping things.

The 2 stars is purely for the customer service here — employees are actually pretty helpful if you approach them with questions.
The –3 stars is for how freaking EXPENSIVE it is to fax something here. It cost over $ 1 a page… seriously? I had to fax a 35 page document and ended up spending over $ 40. For that price, I could’ve paid for the gas it would’ve taken to personally drive my document to its destination about 10 times over. Unfortunately for me there was a time rush on things, and I had no choice. Shame on them for gouging their customers. :(Booooo!