MacTavish Jewelers

Awesome! Harry is the best. Great customer service! His prices were extremely reasonable and no hidden charges! A great family business.

My fiancé and I decided on Dec 27 to tie the knot on Dec 30 when we would be in Sonoma County visiting family. We needed to get a license, rings and formal wear the next day. I went to MacTavish Jewelers mid-​morning. I had the diamond, but needed the perfect setting and a band to match. Careen very expertly helped me pick a setting and band from their large selection, and promised they would have the diamond set by 10 am the next morning, when we’d be leaving town. She called me a few hours later to tell me the rings would actually be ready by 4 pm – the same day! I was so happy! The ring was beautiful and we really enjoyed a happy, stress free wedding day. I was so happy to have found a family owned jewelry store so willing to accommodate a new customer. You can bet they’ll see me again!

Replaced my watch battery. In and out in a few minutes. Nice people.

My first experience here. Just needed a simple fix on my wife’s wedding ring. They did a fantastic job, at the quoted price, and delivered a day early.

I inherited some jewelry and a watch from my grandfather a few years ago. Some of the items were damaged and the watch needed a lot of repair work. After asking around for awhile i decided to check out MacTavish and was not disappointed. The staff was very helpful and the prices were lower than other places I checked out. Everything came back better than expected! I was blown away, I would and will recommend them to everyone I know looking for repair services. The showroom is very nice and their prices are very good, I intend on coming here again next time I am in the market for jewelry.

I’ve been meaning to write a review for MacTavish for a while now. I moved from Irvine a few years ago and I will only shop at MacTavish. They are by far the most honest and best priced store for higher end jewelry. Years ago, I was referred over to MacTavish for a repair. Everyone in the store is always so professional and they did a great job on my repair and still to this day has held up perfectly! This is my go to jewelry store. I have bought a few items from there over the last few years and always got such a great price for top quality items for all my girlfriends. Jewelry is not cheap and tough to shop for, so when I find something I compare the prices everywhere. Time and time again, MacTavish beats everyone for quality, service, and price.

I came here after searching all over Irvine for a place that could mend my broken necklace. My necklace is not «fine jewelry» apparently so many places could not help me. The nice lady who works here took a look at my necklace and was able to repair it in the back, free of charge. I would have paid but she said it was free. Such nice service!

I was in the area since my girlfriend loves the beaches here, but I realized my watch stopped and needed a new battery. I searched for a place to get this done quickly since I also don’t live in Orange County and MacTavish popped up. They were so nice and helpful and did it really quickly for me while we waited. They even gave us recommendations for certain secret beaches and restaurant. They are so friendly here at MacTavish I will definitely make the drive to buy jewelry and get repairs done. Thanks guys!

I don’t know where these people get off giving Mactavish Jeweler’s terrible reviews! Every time I have been there Harry and the crew have been extremely helpful and SO sweet. They have been helping my family and I with our repairs and jewelry needs for over 10 years. Went in just the other day to get my wedding ring cleaned and they did it on the spot, can’t thank them enough for the years of quality service. Keep up the great work guys!

I did not like this place AT ALL. The woman that helped my friend and I was so rude and demeaning. There was candy out and I couldn’t eat ONE without her eyes glaring at me – judging me and making me anxious. There were also cookies, I didn’t even try to eat those for fear of her glare. She refused to help my friend get his watch fixed and then when I asked them to change the battery on my watch, she came back with it saying that they couldn’t put the back of my watch back on. She tried to give it back to me WITHOUT MY WATCH PUT BACK TOGETHER and attempted to make me pay the full price for the battery change. It was ridiculous. Finally she said she would get someone else to fix it and would call me when it was ready. I’ve been waiting… Still no call and it’s not ready. I’m truly irritated and never going back here again. Harry’s Jewelers by Matsuwa is so much better.

It must be something about businesses in Irvine, but this is the third time I’ve been ripped off by one in this city. If these «mom & pop» retailers want to compete with the big corporate ones, they better start treating their customers with a little more common decency.
Anyhow, I took a ring, I bought my wife for Christmas, in for resizing. It was a 4.75 ring, that I needed sized to a 5. The lady behind the counter was really nice, and filled out my receipt noting that the ring needed to be resized to a 5. I dropped it off on Tuesday, and the lady who helped said it would be ready that Saturday. Saturday I go down to pick it up after they called to tell me it was ready. They charged me $ 35 for the resizing. Gave the ring to my wife, and she said to me that it was still a tight fit. So I asked her to compare it to the rings on her left hand that are 4.75 size, and the ring I brought in for resizing was still a 4.75. So basically Mac Tavish charged me $ 35 for doing nothing.
I didn’t go back for my money, and I am very angered by the fact that they lied to me. I went to another jeweler, to check the sizing, and it’s still 4.75. I will never give my business to this jeweler ever again.

My cousin referred me to Mactavish Jewelers. She got her wedding ring sized there and was extremely happy with their service. I don’t live near the area but love the drive and wouldn’t take my expensive jewelry elsewhere. I had a very sentimental ring my grandmother had given me, unfortunately the band broke. I took it to careen (sweetest girl) she advised me this would be no problem to fix, I knew I could trust her. I had my ring back in no time and it looked brand new! Thank you guys for always being so great. True meaning of customer service! Definitely recommend them!

Amazingly enough I forgot to update my review. I took the bracelet to have it fixed at an amazing jewelry a friend recommended. He did indeed confirm that the «China» quality bracelet had a poorly made clasp and that it should have had a thicker clasp so it could withstand normal usage (I wore it three times and it broke). He did mention that diamonds do fall out sometimes so that can be expected, but that having it happen so many times and then the clasp problem just shows the bad quality.

I have been doing business with Mactavish for many years and have always had the best service. Their selection and prices are the best in town! Harry will take great care of you :)

several months after they successfully changed out my wife’s watch battery, i brought it back only to learn (after half an hour) that they could not even open the darn thing. how is that possible given that they worked on it last time? and for $ 12? i’m embarrassed i even went here the first time. took it instead to A-​1 Watch & Clock Service in garden grove where they not only successfully opened the watch and replaced the battery, but did so in TWO MINUTES for only FIVE BUCKS.

A couple of years ago I dropped off three watches to have batteries changed and they lost them! They said it was my fault because I waited more than 90 days to pick them up and they only guaranteed a certain period of time. I could plainly see that there were other orders in the repair bin older than mine, yet my watches were «gone». I went back twice and received no satisfaction and no monetary reimbursement. NEVER again!

I had a great experience at MacTavish.
Careen was extremely helpful. She showed me pretty much every ring in the store and let me try them on, go back and forth, etc. She helped me narrow down my preferences and was sweet and patient. I was not ready to decide that day but she let me take pictures of ones I liked and wrote down the serial (is that what they are? model numbers? some form of reference) for them. I did not feel pressured to buy at all which was great. I had anxiety about being pushed into an engagement ring I did not love and was relieved at my experience there.
Browsed a different jewelry store at a mall — three women swarmed me and pretty much demanded I finance a random $ 10k ring on the spot. I explained that I wanted my middle diamond to be a fake ordered online and they said picking a ring was impossible without having the gem first — I was going to order the gem based on the ring. Decided to just go back to MacTavish!
My second trip Harry helped us. By then I had a coherent idea of what I wanted. I ended up liking the setting of one ring and the carving of another. No problem! I got my ring customized so I got both. No judgement and completely accommodating to the fact that we were ordering the middle gem online. That trip was not even 10 minutes it was so simple and straight forward. Ring was done earlier than quoted which was a nice surprise!

I stupidly went in for a ring guard and they damaged my ring with clamps to get the ring guard on and it was so uncomfortable! First of all, don’t ever get a ring guard! It’s a cheap piece of tin that can damage the gold. Get your ring resized by a professional jeweler you trust. I learned my lesson the hard way! I got the guard removed by a quality jeweler who explained all of this to me.
And this place is a ripoff! They charged me $ 12 for a piece of tin and they damaged my ring band. Not happy at all! I regret not checking Unilocal before walking into this place.

My boyfriend bought me a ring, but I needed to get it re-​sized. Well because the ring had to be shrunk 2.5 sizes, the jeweler said that they couldn’t shrink it that much. If they did, the diamonds on the band would pop out. So instead, they put a ring guard on the ring. They did it right there and I was in-​n-​out in about 10minutes.
However, the ring guard was not secure. It keeps moving around and it’s starting to scratch my band (which is white gold). I went back a few days later and asked them for a refund because of what a lousy job they had done with this ring guard. They said no and didn’t do anything about it.

My wife’s wedding ring needed a bit of repair — a break in the band soldered, re-​plating, and to have two small diamonds in the band replaced.
I decided to come here due to its Unilocal rating.
When I arrived and explained what I needed done, I was immediately upsold. Apparently I also needed the prongs rebuilt and to have several of the other band diamonds tightened. I accepted (my own mistake) for a price that seemed a bit too high (again, my own mistake).
I picked the ring up again in about a week and everything seemed fine — until about 2 weeks later. Now FOUR of the band diamonds are missing — great tightening work that I paid for!
Also, do not sell gold here. When I was calling for quotes, they offered over $ 300 below spot price — a full ten times higher than another jeweler in the same shopping center.