Ralphs

The customer service here is great! From the manager to the clerks they are all very friendly and ready to help.
The only negative I have experienced about this store is their lack of produce inventory. I have experienced on a couple of occasions them out of the basics like lettuce, bananas, potatoes etc. I feel like they can’t keep up with the amount of customers.

Not satisfied by the way the cashier named Katie had me waiting when she already knew I was in line.
I was receiving money through money gram I had filled out the paper and they told me get in line in register 3 when I was done.
Katie told me to go back where I filled out the paper and had me waiting. I went back to her register and she told me to wait again.
Very Bad Customer Service!
Thank you to the other cashier that got off her register and helped me.

How can this Ralph location be missing a section to jams/​butter? I searched up and down each aisle looking for jams/​butter spreads but found nothing! The one on Alton had an aisle dedicated to jams/​butter, but not this one, and I can’t go to the one on Alton all the time since that’s far from my house.

Visiting around 5:10pm 10÷12÷15. Black shirt and pants young employee was rude as soon as I finished my self counter he pick up baskets behind me roughly sound corrected noise and then kept following me put roughly baskets place we can put gently behind the customer doing that was bothering me and nervousing me
Visiting around 6pm 11÷7÷15. Glasses wearing lady employee stared me in the aisle I don’t know I bought the fruits and washed restroom and came out to the aisle

They always have what you are looking for @ this store and its customer service friendly!

I only eat Boarshead deli meat and cheeses so i go to Ralph’s to purchase it. I have been twice in the last 2 months and i have been seriously disappointed by the handling of food at the deli. I have witnessed many food safety violations at this Ralph’s as well the Ralph’s on Alton. It is quite clear they have not trained their staff properly. A few violations i have noted are:
1. Not cleaning the slicers in between cuts.
2. Using the same slicer for both cheese and meat.
3. Leaving meat out and unwrapped after order is complete
I have told the manager at the Alton pkwy my concerns but he just seemed irritated and told me he was well aware of tje issues.
On conclusion, i will only be shopping for fresh meat and cheese at Gelson’s Market moving forward.
I have a photo but not sure how to attach. I will be forwarding to Boarshead.

Maria the sales manager is so rude! This is my 2^nd encounter with her. First time was one morning I had to buy balloons and she kept insisting that the person that was supposed to be working wasn’t there and she had no help (which were lies, because she just didn’t want to do it and her cashiers were busy) so I waited until she could do it and she didn’t with the nastiest attitude like she was beyond filling up helium. I get it the job probably sucks but seriously, you’re the manager figure it out and deal with it. 2^nd time came for balloons again and she said she had no one to do it, which was a lie because she had another cashier, and it was dead. she just wanted to stand around and finish cash count hours before closing so she can leave asap or something. She has terrible customer service. Didn’t even bother helping with taking a balloon down that was previously filled. It was getting to the point of losing a little air but I settled. When I went in line, she didn’t even greet me and was completely snotty about ringing it up. She’s horrible. My kid sister even thought she was rude. Ralph’s needs to eliminate such disgusted faces from the front. She should be stocking stuff on shelves instead of dealing with people. I didn’t even have the receipt in my hands before she greeted the next customer and already started scanning his stuff. So rude! Can’t believe she’s some type of management. She’s a lazy, unfriendly person. I understand it’s late, and you probably don’t want to be working, but seriously, Tia is my neighborhood grocery and I spend lots of money there to be treated like some high school kid that I’m not. So now my daughter has a slightly deflated balloon to wake up to in the morning because of Maria. Thanks. I’ll just have to go to another store to get more balloons before dinner tomorrow.

As a customer and resident of Irvine for over twenty five years, my neighbors and I have all noticed changes at are local neighborhood Ralph’s. The changes have definitely been for the worst and it’s so frustrating and unbelievable, how corporate is not aware of this. They have been out of lunch meat sections, out of the best Healthy Choice frozen dinners, one of the Kaiser rolls I bought were stale, they have a new Meat Manager, Dave with NO people skills and not very unfriendly at all. We used to be able to talk to their great butcher Mike, who was really knowledgeable, reminding us of the east coast butchers that took such pride in their work. Back east the neighborhood butchers greet you and tell you what deals they have on meats, what fresh fish they just got in and make your shopping experience a real pleasant one. I’d usually buy more then I need, but wouldn’t want to pass up a good deal, or a fresh cut of meat or fish and just put it in the freezer.
This Ralph’s has a night supervisor with a name I can’t even pronounce, that makes me feel like I am in a middle eastern bazaar and he seems to talk down to women without eye contact. Ralph’s is an American store, and I want to be treated like a successful independent woman, who provides for myself. I’ve been shopping at this store for more then 20 years and within the last couple of years I have been able to get the best cuts of meats, because they’ve had a meat department with a wonderful manager who was always available, personable, experienced and knowledgeable about how to cut the meat. Even restaurant owners in an emergency could buy trimmed steaks there if they run out in their restaurants. Not anymore, that great craftsmanship and old world butcher mentality was fired! Imagine, the best employee in the store, Mike their butcher is gone, as their new one seems to relish telling customer’s, he was let go! I will start shopping more often across the street at Trader Joe’s and up Culver at Albertson’s. Apparently this store does not seen to retain good employees or appreciate them, instead they let them go, like their customers!!!
PS: I see their store on Irvine Blvd and Newport is closing, this store on Culver might just be next!

I mostly shop at this Ralphs for balloons. The girl in the balloons/​flowers section is very talented and creative. The first time I went to a Ralphs for balloons she made me a very special arrangement. I’ve watched her with flowers and looked at the arrangements as well and am always impressed with her work. The Ralphs on Irvine Blvd. does not have the same craftsmanship. I highly recommend this location for special events.

I feel like perhaps this might be the Ralph’s where corporate sends newbies to train, or where they send the workers who are close to retiring who have given up on trying to impress anybody, or the ones who have been written up too many times and just don’t give a flying eff. I almost always get treated dismissively or just outright ignored here; the latter is fine with me, because then at least I can get out faster.
It doesn’t matter which department I’m in – if I ask someone for help, the response is almost always a) a shocked expression that someone is talking to them, and b) a curt reply. I got chicken from the deli once, and you’d think I had personally insulted the woman behind the counter’s mother. No thanks. I like Ralph’s as a chain, so I’ll do my grocery shopping at another store!

The staff is great and friendly, the store is always clean. the one thing they do not carry, is when I need it the most… Imodium… I wanted to Rhyme But I couldn’t figure out how… anyway… Ralph’s you do a great job.

We use this Ralph’s lots as it’s very close to our house. They are a very clean store and someone is always sweeping and picking up carts in the parking lot. The front store displays are always very cute and have things I always want to buy! I have not had expiration items at this Ralph’s as I have at so many others. The sushi and deli counters are pretty good too. The bakers are always very nice to my kids, as are the produce folks. They have both been known to give then samples which makes them happy and mommy happy too since my shopping trip is much more quiet!

Located on Brookhurst and Ellis.
I am not sure exactly what Ralph’s is best known for but I like them and they have been around a long time.
I do all my shopping here. The have a lot of fresh produce organic and regular. They have a pretty big Deli area with a lot of meats, pastas, and etc.
They have really great flowers in vases for decent cost. I always get my wife flowers from here for Valentines day or B-​days. Usually they are roses. Best thing to do is get the ones that are in the coolers.
Overall this supermarket is just like any other except the staff is really friendly and helpful. The prices at Ralph’s are kinda high but i usually buy from the discount shelves.

The only reason why this review has stars is because Ralphs as a chain super market that provides good value. However, there is an extremely rude staff member (older Caucasian man) here that makes me never want to return. This checkout staff was very rude and spoke curtly. When I checked out, I said I didn’t have a Ralphs card. In response, he scoffed and rolled his eyes at me for no good reason. Seems like he hated his job.
On the other hand, I was greeted by a very nice staff member that worked the vegetables/​fresh fruits area. Customer Service is not consistent.

Consistently overpriced vs the 3 other grocery stores in the same one block radius. I only come in here when I need something Trader Joe, Smart and Final or Super Irvine don’t carry, which isn’t much. Tonight I needed a bathroom late at night so I stopped in. So congrats Ralphs, you managed to have something at 9:50 pm that I needed.
I ended up buying some Chardonnay and random clearance yoga pants. The self-​serve stations do not allow booze purchases so I had to get in line. The checker guy was a greasy-​haired, dead-​eyed creep I would normally cross the street to avoid. But only two lanes were open and the other lane had a lady stocking up for a blizzard or something judging from the amount of groceries she was buying so the creepy lane had to do. Dude carded me for the wine. Really, guy? It’s 10pm and I’m buying white wine and yoga pants. Is that the grocery list of a teenaged drink sneaker?

Literally ran in here to get a bottle of vitamins while my friend was waiting for our table at the nearby Indian restaurant. Ralph’s is a west coast chain so don’t have the chance to get one since i live in NYC area.

Rob. S… you are THE rudest grocery cashier I have ever come across… and I mean EVER.
I only come in here on my lunch break to buy a few items and get some cash back on my debit card. When I got in line here today, I recognized this jerk as the guy who had previously rung me up with major attitude. Well… let’s see here. I’m in the 10 – 12 items lane and I see this jerk behind the register. Should I just pick up my stuff and move over to a regular register… even when I have very little time since I’m on my lunch break? Nah… I’ll just let him ring me up.
Bad Idea…
First of all Sir, please do NOT scan my items and then slam them down on the counter. Second of all, when I ask you about getting cash back, don’t act like I’m fooking bothering you. Every store has different procedures blah, blah, blah. I’m not a shopping newbie, but still… when you swipe your card every store operates differently. Excuse me Sir, but you work in a «customer service» position and that requires dealing with the public in a polite and friendly manner. This guy was acting like a motorcycle cop who had just pulled me over because I had just robbed a bank… AND I had made him go on on a 100 mile mph hair pin turn chase to get me to pull over. In other words, he was acting extremely exasperated and disgusted with me… and for what reason? Because I asked him the procedure to get some cash back? Well, excuse me for living and breathing you effer!
Please Sir… either quit for job or get a major attitude adjustment! The icing on the cake was when he handed me (really practically threw it at me) my cash and my receipt while he started to ring up the person behind me. No «thanks for coming, have a good day» Oh hell no. Just what in the hell is this guys problem anyway? Do I remind him of his hated ex wife or something? I hate to take things like this personally but JHC…
On a better note, the gal near the front as I was exiting the store was so sweet! She told me «Bye…have a nice day… I really love your top»! Please have this sweet blond lady give Rob S. a few pointers on how to treat people.

Pros and Cons.
Pros.
1. The décor is very nice.
2. They have a wide selection of groceries and meals.
Cons
1. The prices are quite high. $ 6 for a small sushi roll.
2. The staff is unfriendly at times.
I used to come here more often when i was younger. however, I come here less often because their meals are getting too expensive. They charge $ 6 for a sushi roll that is pre made. Also, their staff can be unfriendly at times.

Compared to the one on Alton and Jeffery, this place is a bit smaller and with slightly smaller selection. The place is not kept as clean and the employees all seem to have some sort of genetic deficiency.
For some reason, I really don’t feel comfortable coming here. I feel stuffed into a shoe box whenever I walk in and the produce section feels like it was an after thought. The way this store is laid out is just not very comfortable.
Parking situation is also crap. There’s a lot of parking available, but it’s mayhem getting through the plaza. It’s very scary on a bike.
Though this Ralphs is closer to my house than the one on Alton and Jeffery, I’ll gladly go the extra few minutes and enjoy my grocery shopping experience.

I have this obsession with Ralph’s.
They always have the best managers specials, you can get $ 30 conditioners for under $ 5, discounted vitamins and any food item for CHEAP.
It’s always fun to see what each store has lurking on the back cheapo racks.
This time huge bottles of whey protein for my man discounted from $ 40 to $ 14.99 so we got a cart full. Last time $ 8 lemon cake mixes for $ 1, we ate lemon cake for months…
Service is always super friendly, its clean and well maintained, love Ralphs!