Nordstrom

My review is specifically for the handbag department at this location. I came in looking to purchase a Rebecca Minkoff handbag that shows the color I wanted was available. However I come and this older woman told me that she didn’t have it cause she thinks she sold it the day before… OKAY. Well thanks for making me reassured that it was actually sold and going to the back to check but she didn’t. She insisted for me to purchase online when I asked her to call around and see if other stores had it. I wanted to be sure I liked the color before almost spending 400 on it. She literally walked away and helped someone else. I’m sorry I was being such a hassle and making you actually DO YOUR JOB. Never am I coming back here because a previous encounter with her as well.

Had the most pleasant shopping experience. My sale rep was Brittnee Campbell and she was super courteous, very knowledgable and friendly! Drove all the way from Newport Beach for a stroller that she had on hold for me. I wish all kid store had someone like Brittnee. She makes your life so much easier!

I recently bought a John Varvatos suit from Wyatt and Julia who work at Nordstrom Irvine Spectrum. They both were very professional, had great personalities and made my experience one to remember. I will be back to purchase from them again. I recommend you go and see them if you need a new suit, they’re GREAT.

I m writing about Mac counter where I went yesterday at nordestrom. The girl who helped me was so friendly and knowledgable. Her name was SETI. She did my make up. She was awesome, I loved my make up. If you are looking for make over I recommend her.

I hate to give Nordstrom a not-​so-​good review but I have been here multiple times with intentions of purchasing shoes but walked out because the sales representatives would never help me or acknowledge me. When I was in the market for a job, I came here to purchase what I call my interview outfit (s). I had been looking at this pair of Jimmy Choo’s for a while and decided that I was going to purchase them and then head upstairs to purchase the rest of my outfit
To my dismay, I had the heels in my hand and looked around while the sales representatives were too occupied with talking to one another or tending to customers who were dressed in better clothes than I. Although I do understand that me being in my sleepwear did not help to convince them that I was capable of purchasing such shoes, I felt as if my business was not welcomed.

Much smaller than the typical Nordstroms. And seems organized very differently inside than what I’m used to.
Even with all of the differences from the other locations, it’s nice to have one in the Spectrum. Seems I can always find something fun in this store. Really great shoe area, almost a quarter of the first floor.
There is also a café which has decent food (on the top floor) and outside the store, they have the coffee bar.
Not my favorite location, but it will do when a nordy fix strikes when I’m walking around Spectrum!

Jesse at the Lancôme counter is honestly so helpful and amazing and no matter how much more of variety the south coast Nordstroms has their customer service is horrific… thank you Nordstroms Irvine spectrum for always going above and beyond :)

This review is for Lorna at Bobby Brown. Best Makeup artist ever! She goes above and beyond to give you the look you want. She’s sweet and friendly and a breath of fresh air. When ever I come to Bobby Brown at Nordstrom I know I’m going to leave happy! I have only had wonderful experiences here. Great atmosphere. Ask for Lorna or Britney. My two favorites!

I am a huge Nordstrom Fan, especially this location. I shop here a lot and the customer service from every employee is great and they always remember me when I come in which is very thoughtful. The Holiday Party was so much fun! Sandee in Jewelry is amazing and I always shop with her when I am there. She is so sweet and always keeps me up to date on anything she thinks I will like. Her customer service is superb and she always goes above and beyond when assisting me.

I love this Nordstrom location right off the 405 and 5 freeway in Irvine. I prefer this location over others in Orange County since it’s located next to other great shops, as well as the prime parking options (They have a parking lot as well as a parking structure).
This location has great displays as well as a trendy jewelry department. Specifically for this review, I got my makeup done at Bobbi Brown. I had a great experience. The girl doing my makeup was knowledgeable and did exactly what I asked. The Bobbi Brown counter at Nordstrom had a wide selection of all types of makeup and face care. Definitely check out this location for holiday shopping– they have great customer service as well.

I am definitely a Nordstrom girl because of their customer service and fashion forward brands. I came by this location 2 weeks ago with my husband while we were walking around the Spectrum.
What I really like about this particular location are their specific brand displays. For example, there is a designated Dolce & Gabbana section with it’s own special room like with beautiful clothing on display. Even though I may not be able to afford this particular brand, I really like how nice it is laid out.
Too bad I do not live out in Orange County area anymore, because I am sure I would come by here more often.

AWFUL CUSTOMER SERVICE!!!
I received a beauty item as a gift and wanted to exchange it and unfortunately the beauty department had some rude and impolite people working there. This customer service was not on nordstroms level of expectation !!!

Cosmetic department specifically the MAC counter needs improvement in terms of customer service. I waited about 15 – 20 minutes at the MAC counter for one item I needed — I told one of the girls what I wanted and she said she will be right back with it and she never did. I actually saw her greeting a new customer right after me and attending her needs, basically forgot that I was there. two of the other make up artists where standing next to me and talking with each other — they noticed me waiting and before I could ask them for what I needed, they turned away and continued their conversation. I left without anyone acknowledging me — I picked up what I needed and some new items at the MV location.

Hey Unilocal,can I give these guys six stars?
I LOVE this place. Everything is always impeccably clean and perfectly arranged. I love that each department is like a small store within a larger store, making it easy to look, to find and to buy.
Customer service is simply unparalleled and no other retail store can compete with the Nordstrom drive for excellence when it comes to making customers feel comfortable. Although this applies to all Nordies is general, this location seems to be particularly focused on being helpful.
I think all retail stores wish they could grow up to be Notdstrom!!!

I have nothing bad to say about Nordstrom. The customer service is always great and the store is clean and welcoming. This location though feels a little smaller than other ones.

Can you say anything bad about Nordy? Um, no. Not for me at least. How do you beat online ordering and they call you or email you when it’s ready to be picked up at the store? You bring your butt to customer service or one of the registers and they bring your order right out. Another fantastic, amazing, super awesome thing they do is bring your order right to your car, curbside!!! I was in a hurry on my lunch hour the other day and they brought it straight out to my car!!! I can’t say I’ve had any bad experiences with anyone I’ve encountered at this Nordstrom. The customer service they provide is on point and they deserve 5 stars!

One of the main stays at The Irvine Spectrum for ten years (Spectrum is celebrating 20 years in November) has been Nordstrom. Nordstrom (
) opened in 2005 and was part of Phase IV (out of V) of development for The Irvine Spectrum.
Nordstrom, Inc. is an upscale retailer, started by John W. Nordstrom and Carl F. Wallin and headquartered in Seattle. Nordstrom began as a shoe retailer and has since expanded its inventory to include clothing, accessories, cosmetics, and fragrances. Nordstrom has 296 stores operating in 38 states, which includes 118 full-​line stores and 178 Nordstrom Racks. Additionally, Nordstrom has one clearance store, along with two Jeffrey boutiques. The company plans to open six stores in Canada beginning in 2014, as well as its first store in New York City in 2018.
My better half is a frequent shopper here, mostly shopping in the cosmetics (
) section. Her most recent experience was last weekend, when a very helpful and friendly MAC salesperson showed /​sold her an awesome new eyeliner. Unfortunately, the salespeople in the cosmetic section can vary from extremely friendly to down right rude.
She used to shop for purses here too, but the last time she bought a purse, she was informed their was a maintenance plan for the purses that didn’t exist. It became a huge problem when she wanted her purse cleaned, even though Nordstrom eventually agreed to clean the purse, it was a major inconvenience.
Rohlinism: Make believe belongs in Disneyland, not department stores!
Another section (
) my lovely wife can’t avoid is what Nordstrom was originally known for … shoes! Their shoe selection is quite extensive and I have even bought a pair or two of dress shoes here over the years. I think Nordstrom purposely put the shoe section in the front of the store to tempt women the moment they walk through the doors.
The men’s clothing section (
) and boasts a number of higher end brand names. I tend to not shop this section, preferring to get the leftovers at Nordstrom Rack at a good discount.
On the second level, there is a Café Bistro (
) to refuel after hours of shopping. It is also one more way for Nordstrom to get mo’ money, mo’ money, mo’ money (Shameless «In Living Color» plug)! And don’t forget E-​Bar, which is attached to Nordstrom and servers up liquid caffeine and baked goods.
But my number one reason for visiting this location … the air conditioning! Both Chief and Kaya loved the AC and tiled floor during the summer while walking around Irvine Spectrum. Nordstrom also deserves props for not giving in the last couple of years when The Irvine Company started demanding all stores open on Brown Thursday (Thanksgiving) and have been accessed fines (rumors say $ 10k for each year) for not making their employees work on Thanksgiving.
Overall, this store is more for Laina than myself. I do like the clothes and shoes here, but my wallet doesn’t approve quite as much.

My 4 star rating and this particular review is only based on shoe repair services at the women shoe department.
I have been searching for a high quality shoe repair service at a reasonable price in OC. Tried a few 5 star rated shoe repair shops around, paid over $ 30 to fix $ 20 shoes and got leather chipped on a shoe. Some places charge $ 50 for a pair protective soles, I don’t mind if my shoes are worth $$$ but the quality of service must distinctively meet the fee.
At Nordstrom, they send shoes out to a shop in Glendale, every Tues, Thurs are pick up and drop days. I dropped off a brand new pair Roger Vivier, they were estimated for about $ 50, just for the protective soles. However, I ended up paying $ 16 only. They did a great job.
I had encountered a few great sales associates at this location, but when I picked up my shoes, I didn’t like the sales associates I have met. They were ignorant, rude, and lazy.
I guess I know now for sure where to fix my shoes, hopefully on my next visit, I meet friendlier, diligent and energetic SAs.

I came here to get a watch I bought online resized. The sales associate that helped me was friendly and extremely helpful.
Although the selection here isn’t as big as South Coast, it’s service here is great, which puts it way above South Coast, in my opinion. Also, the size of a Nordstrom doesn’t really matter to me anyways, because I do all of my shopping online anyways.

I hate shopping for clothing. Hate it. I can’t think of many activities I enjoy less. It gives me a literal headache after only ten minutes.
But I needed new shoes and my gf said I could probably find something here. Which I did within five minutes of entering the men’s dept. Thank you, merciful lord.
The salesman was super helpful and friendly, bringing me out not only the shoes I wanted to try on but also a few other pairs that he thought I might like. Well, actually what he said was he wanted to see how they would look one me. I thought that was a little weird but, hey, whatever; I played ball and tried on what he brought out.
All in all it was a relatively painless 15 minutes of my life.