Norman GE, MD

I received a call at 4:05P this afternoon from my son’s Athletic Trainer advising that he just broke his nose and needs to get it aligned and back to normal by an ENT immediately. I quickly sat on my computer to Google & Unilocal excellent Irvine ENT’s. Dr. Norman G was my 3^rd call from the rating list and should have been my first.
I contacted 2 other ENT’s prior and used the exact same verbiage I was extremely limited with time and you could certainly hear the fear in this mother’s voice. Would you believe the 1^st told me they were closing within the hour and he wasn’t seeing any other patients and offered 3:40P the next day, also advising that I may have trouble finding one after 5PM, I hung up and went to the 2^nd call. That was worse, she told me that I needed to wait 3 days until the swelling goes down. I repeated that it was broken and his Athletic Trainer advised it needs to be placed back to normal. She repeated swelling must be down until the doctor can adjust. Click… How in the world does a receptionist know this and why aren’t they listening to me? That’s when I called Dr. Ge’s office and the young receptionist said absolutely, she listened to my words, heard my voice, asked for my insurance group number, checked if I was covered and got me in within the hour, she did all that in 15 seconds. I advised I would be picking him up from school and if I could come sooner, she said she would advise the doctor of our arrival and we will do our best to get him sooner.
When Dr. Ge walked, you could feel his warm bed side manner, he was friendly, patient, sincere, respectful, caring and he listened and answered each of my worried questions with a full clear detailed explanation and gave both my 16 year son and his mother 100% comfort. Dr. GE adjusted my son’s nose back to normal and was so gentle explaining to him what he would feel and talked him through the whole process so he could understand and have comfort.
Thank goodness, I did not wait and listen to the other doctor offices, my son’s nose could have shifted more after a day and he would have been in so much pain or possible surgery. I’m looking forward to my call backs tomorrow.
Dr. G and his staff deserve more than just a 5 star, use this Dr. he is excellent!

Very unprofessional. My ear had clogged up during the weekend and I needed to see an ENT doctor. I did some searching and decided to go with Dr. GE. The receptionist who received my call on Monday ¹²⁄₂₈ at 9am said they will call back in «30 minutes» I wait and there was no response, so I went to another doctor 5 miles out and got treated no problem.
Today, Tuesday ¹²⁄₂₉ I get a call back asking me «We have a missed call from you?» Yes, because you told me that you would call me back in 30 minutes. Then they respond by saying «they were closed on Monday.» Not sure why they couldnt have told me that when I first called on Monday.
STAY AWAY

I’ve been to Dr Ge twice now and had a very positive experience each time. The front desk staff is friendly and the Dr is professional.

I have been seeing Dr. Ge for Botox and Juvederm for the last two years. His office is clean, staff is friendly and his work is excellent. Though he is usually extremely busy in the office, he has been able to accommodate me last minute on more than one occasion. I highly reccommend him to all of my friends and family.

Dr. Ge did surgery on my nose 9 years ago and changed my life. I had previous surgery on my nose which left my nose deformed, made it difficult to breath, & had my nose constantly running. Other surgeons didn’t want to take the chance trying to correct the previous surgery so I was referred to Dr. Ge. He explained everything extensively & made me feel comfortable (although I was very nervous). My first words after surgery were ‘I can breathe’. And I can still breath (& have a beautiful nose) 9 years later. I am so thankful that I was referred to him.

1) Billed for a 40 min code (per AMA) and only sent 5 mins with me. Did not complete the AMA elements outlined to bill for the code.
2) Billed & collected from insurance for a code /​procedure that was not done.
3) I called to question the billing as noted above. Mix up in patients? Other? I was assured that billing was correct. Again, said I did not have the procedure. Was told that they would check and phone back. Never called back.
4) Caution. Check what they are billing, coding, procedures.

I was disappointed by the experience. He used the scope to examine me. I guess it’s more accurate. However, this whole process took less than one minute, and, more importantly, Dr. Ge ended up telling me the same information that my family doctor told me. And now I would need to spend HUNDREDS of dollars on this service (again, it lasted less than one minute; I am not even really sure if it was a thorough examination). I understand that the doctor should be fairly compensated for his work. However, I did not really get any new information.
Also, since my plan has a high deductible, I asked the office manager if she could give me a cash price (maybe to save some money). She would not provide me such information; she suggested that I seek care elsewhere.
I asked her if she knew the CPT code for the examination that Dr. Ge would do for my super short office visit. She claimed that she had no idea what that CPT code was.
In theory, my health plan (Anthem Blue Cross) would offer three «free» office visits per year (meaning that the plan would cover 100% of these three office visits). However, the office manager at Dr. Ge’s office decided to apply the FULL charged amount to my deductible. I was just speechless. I have been to many doctors’ offices, and this was the first time that this kind of thing happened.
Sigh.

Someone has referred my brother to dr Ge for ear examination since he cannot hear from both of his ears and he is concerned with his hearing. As a dutiful sister paying for his medical examination fee, I came here with my brother and I was impressed with this clinic and the doctor. Here are the reasons why:
The clinic is located in irvine medical arts on the first floor. The clinic itself is very clean and brightly lighted. The staff here are all super friendly and very helpful. I do not understand why there are previous reviewers here complained about the service and attitude of the staff, because the vibe in the clinic itself is very positive and pleasant. It is standard protocol that when you go to a clinic to fill out a lot of paper work because the doctor wants to accurately diagnosed with the medical conditions that patients have. I do not get why some other Unilocaler are complaint about it. Seriously, if u want to complain about putting effort and writing your own medical history then don’t even go see a doctor at all and just stop whining about it like an immature child.
Dr ge examines my brothers’ ears and indicated that he has too much wax that is causing all the hearing problems. Contrary to what all the unhappy reviews about the doctor, he is very detail in terms of communication and he is also very friendly. He is also very honest for some of the questions that we have for him. In my opinion, he is one of the friendliest, professional, and genuine doctor I have ever met. I used to volunteer in hospitals and have worked with many doctors and none of them are as happy and chill as he is. He also speaks and communicate very clearly, opposite to what others have said about him in other Unilocal reviews. In addition, dr Ge also speaks Mandarin Chinese, which is super helpful for a lot of native chinese speakers if they are struggling English.
Ps: I greatly recommend Dr Norman Ge to anyone who has head and neck problems, including any sinuses, tonsil, and other medical issues. He also does Botox. His wife is a dentist and also work in the same clinic. If you are looking to save time and get your medical conditions solve and teeth clean then this is a good place! The service here is great along with the doctor !!!

Dr Ge came into the room. He’s a good looking, well dressed man. He said hello and immediately came toward me with a spray and tilted my head back.
No explanation, no warning. I like to know what’s going to happen so I can be informed. He explained it was numbing gel for a scope up my nose.
I want told this and I declined. And yes like the other review he checked out. He became aloof and handed me a single piece of paper about acid reflux then walked out without saying a word.
Perhaps he’s eccentric and a genius but this isn’t my type of doctor.

Dr. Ge was very prompt, efficient and knowledgeable — even called me personally on the phone to answer questions. I would highly recommend him.

I had the super worst experience at this office and from this Doctor. Waited almost 1 hour to be seen and when it was my turn he did not even check my ears. He sent me to a hearing test office and that was it. After that appointment, a desk assistant called me and had mistaken me for someone else. DO NOT SEE THIS DOCTOR! HE DOES NOT DESERVE ANY STAR AT ALL.

I was not lucky enough to have the experience with Dr. Ge that the other 2 reviewers had. From the initial call to the visit itself, the whole experience with Dr. Ge’s office was perplexing.
After 10 months of discomfort in my ear and no diagnoses, my general practitioner finally (FINALLY) gave me a referral. Since I had no choice in who he referred me to, I was pleasantly surprised to see the positive reviews on Unilocal.However, when the office staff called, they never bothered to give me the address of the office so I ended up googling it. When I think on it, it seems so utterly unprofessional not to provide a new patient with enough information to get to the office. Don’t make the same mistake I did, Dr. Ge’s office is not in Hoag Hospital but the office building to the right of it. Anyway, when I located his office, the staff was friendly enough but not very thorough. There was a ton of paperwork to fill out, which would have been nice to know before the visit.
I didn’t wait long for Dr. Ge once I was led to the examination room. He came in, greeted me, and asked if he could have a student shadow him. In my experience, the care I’ve gotten when a med student shadows the doctor has been sub-​par — completely opposite of what you would expect, but totally true in my case. I declined and I feel, from that moment on, he shut down or was in such a rush that I didn’t even get a good answer. He spoke so quickly during the prognosis that I don’t even know what the problem with my ear is — even now. So frustrating! His recommendation was that I try to pop my ear drum and sit up if my ear starts having a static sound. While I am relieved it is nothing serious, I also feel like the care I got here was frustrating and that I wasn’t taken seriously. More than anything I feel like I know exactly what I knew going in — which is to say, nothing.

5 months ago. Dr. Ge operated my nose to correct a breathing problem. I read that the particular surgery I had (nasal valve repair), which involves grafting septum cartilage on the nasal valves, is delicate to do and can enlarge the nose. Well, 5 months after the procedure, the result is amazing, both in terms of breathing and aesthetic (the shape of my nose hasn’t changed at all). In addition Dr. Ge has great bedside manners. Highly recommend !

Outstanding ENT and ENT plastic/​reconstructive physician.

Dr. Ge is the best ENT I have ever met. He really listens to you in order to better understand and diagnose the root cause of your issues. If you have any ENT related issue, he is the most qualified doctor to go to.