Public Storage

Made an appointment. Walked in and explained what I needed, Brittany gave me a couple of options. Found the perfect space. In and out in 20 min. Thanks for your help.
Great Service
Great Price
Clean and easy access

I reserved a unit two weeks ago for my move today. There’s a certain size and price I was looking for and found it with public storage. An hour after I made the reservation I get a courtesy call talking about basic procedures etc. Great no problem. Now last night I get a call saying my size and price isn’t available. Wait I made a reservation what’s the point of making one then? She goes on to tell me they only reserve within 7 days of start date. Well no one told me that when I first reserved the unit. She tells me that the person I had spoken on the phone during the courtesy call wasn’t a regular over there. Ummmm ok. When you go online it says you can reserve up until 2 weeks in advance which is why I did it that early. I asked if she can speak with the manager and work something out. She said she’s the manager and the best she can do was knock of $ 20 on a higher priced unit which was still more expensive than I initially signed up for. Needless to say they lost my business and I went to another storage place in the area that communicated properly and had MUCH better rates than public storage. I’m actually saving a lot more money with these guys.

Even though I have only been renting a small unit for less than a month, I am happy to recommend Daniel and the Public Storage team. My unit is not the closest to the front door but the price reflects the location. The facility is very clean, great lighting, the lay out is easy to navigate, and has easy in & out via gate controlled key code access. As a FYI, you must purchase or demonstrate proof of offsite insurance and since my unit is inside the temperature controlled building I was required to purchase a specific cylinder lock.

This is by far the best Public Storage location I have ever been to. The staff, Daniel in particular, was so helpful in choosing the right unit to fit my needs. The original unit I wanted turned out to be a little cramped so he helped me find a larger one and even went as far as to help me save some money! The facility is EXTREMELY clean, probably because it’s Irvine, but by far the cleanest I have ever been to. Overall a great experience! Thanks for the great service, guys!

I was really delighted with the whole experience, Brittany was super professional and enthusiastic– showed me around, gave me great choices. Clean and safe facility.

We have stored our things here for over 2 years and have been extremely pleased with the quality this location provides. We recently moved several items out of our unit, and Daniel and Brittany were amazing. As we all know, moving is a very stressful event, so we were tremendously overwhelmed. Daniel and Brittany gave us caring personal service that will allow our New Year to be a very happy one! Thanks so much!

My experience with Andrea was wonderful today, apparently today was her first day working at this location. She was able to show me to the unit inside and assist with everything. Great experience overall, this location is very clean and well managed.
Don’t go here. In fact don’t go to any Public Storage because they are awful. If the District Manager does not resolve my issue at this location I will make it a point to go to the Better Business Bureau to ensure no one has to deal with the unprofessional attitude of Cliff at this location.

great location. property is very clean n private. andrea helped me and was very informative. the entire staff i met was very helpful and personable as well. very satisfied with renting storage here

I have used Public Storage for years at different locations. I give five stars to Jerri, the manager at the Irvine, CA. storage. Since I have moved, I have to drive quite a way to get to this storage unit, but it is worth it to me. Jerri maintains the property, the way a customer would want to see a storage unit maintained. Especially the one that houses their valuable property. The grounds and inside the buildings are always clean, and the staff are always friendly and eager to assist me. Jerry, goes out of her way to make sure I am happy with the service and that my business is valued. I am very appreciative of her and her staff, and I know my things are well taken care of at this storage unit.

The manager and her associates were great to me. They were very helpful and were always welcoming to me if I had any questions!

Everyone was super helpful and nice. They were able to help us get a good unit at a great price!

Jerri who helped me is awesome, the most helpful person I have ever met… wish my phone provider was as helpful …5 stars for her

Daniel helped me today and was very professional and quick. Knowledgeable response to all my questions Highly recommended for public storage seekers.

Jerri was super nice and helpful!

I was not happy about being cornered into buying a lock and Insurance from PS. Before my appointment I specifically asked what I needed to bring, they said a valid ID and a CC. When I got there and began signing the paperwork they said, «oh yeah, you need a cylinder lock (very specific kind of lock) which you need to put on right this second before we can lease you the unit and that we happen to have for sale in case you did not bring one. (Why would I have brought one?) Oh yeah, and proof of home owners or renters insurance please. Oh if you did not bring proof, don’t worry, we happen to sell various plans, let me show you.» I get the up-​sell, but don’t try and shiest me at the last minute when I specifically asked what I needed to bring to sign a lease. PS, that is BS!

I’ve always had good experiences when working with Jerry and the staff at the Irvine Public Storage. They are very professional and happy people. Would recommend this facility to any of my friends or family.

Devon and Jerri were very professional and helpful. Easy transaction, 5 star service!

Great location and great rates. I had to give only 3 stars for the following reasons:
1. The bathroom for the customers was very dirty. Trash on the floor and unclean.
2. The gate access makes you exit your vehicle when you enter and exit. This should be positioned in a location that the driver can access from their vehicle.
3. I noticed certain units have access to a light that is inside the storage unit. The unit rented to me did not include this feature.
4. The location hours are somewhat limited. I would like to see hours until 10 pm.
5. You have to make a u-​turn in order to access the property.
6. Access off of the 133 will involve a toll. So be aware of that. I don’t want my staff sending me tickets for toll violations.
The rate good, so I decided to give them a try.

We have had different units and spaces at this facility for many years. Jeri has been wonderful to us and so has everyone else. It’s well maintained and secure. Yes, the price goes up, but that’s true of most businesses. The count on people like me that don’t want to go through the hassle of emptying our units and moving somewhere else. LOL. I will be downsizing in the future to save some money and I’d like an inside unit due to the dust that has accumulated but overall, I highly recommend this facility. It’s one of the best.

I spent five years and literally thousands in storage fees over those years to a place whose Manager Jeri (I think is a passive aggressive tyrant) is a horrible person to have to deal with I would not recommend this place to my worst enemy.
I live on a very tight fixed income wanted to downsize to a 5×8 from a 10×16 but in order to get the online rates you have to redo the whole move in process all over again. Which means even if you are already a tenant you have to pay another $ 22.00 admin fee (which you have already paid previously) and that not so mandatory insurance fee is mandatory if you want to move into the other unit. Oh and furthermore you are forced to pay but Jeri claims she can then cancel the next day but you don’t get your fee back? So why pay it? Why?! Because as Manager Jeri explains its a business and not a charity. Really? I pity anyone having to deal with this woman. Don’t say you haven’t been warned.
Oh yeah, I believe some crazy Goth guy who dresses all in black and has a pierced face, (lips, eyes and nose) who wanders around and curses and talks to himself is living in one of the units? Whether known or unknown to Jeri but just another FYI. Find another place if you expect to be treated better especially if you are a long term tenant who expects loyalty.