Torrid

I normally love this store. I love torrid and shop there so much. But tonight I had the worst experience. The manager had to help me with my return. I bought a shirt as a gift and the tag was not on the shirt. She looked at the shirt and it was obviously wrinkled (it was a plaid button down and the material immediately wrinkles) and said I couldn’t return it. She accused me on having worn it. I stated it was a gift and I did not wear the item. The reason for my return was that it was too small for the person I bought it for. She said it wasn’t returnable. I’ve never been to a store that wouldn’t return clothing even if I’ve worn it. I even had my receipt! Horrible service I am going to go to upper management and complain as well. I ended up shopping and spent almost 300 dollars so returning a shirt worth 40 still would have not been an issue for the store. Please speak to your employees. Customers are always right. I’m a frequent shopper. I’ll never be returning to this store ever again. I don’t remember the name of the manager but I’d recommend never coming to this store.

The main reason I love this store… is they always have a good amount of skull clothing. I love clothing with skulls. They also tend to have a lot of items with bows and hearts, which I also love. Or cats. I just love Torrid.
My only problem with this store is a lot of their stuff is too big on me, and their selection of the smallest size in the store is not always available. It is also sometimes still too big on me. Its a total bummer.
The staff here is really friendly and always very helpful!

I only come to this location because it’s the only one by my house. This location has the worst customer service that I’ve ever experienced at any retail clothing store around.
Everytime I go to this location I’m never greeted I have to ask for fitting room and nobody ever checks to see if I’m doing ok.
Today I ask the girl a question about their inventory and she basically said yeah that’s all we have didn’t offer to check the back or maybe even look around the area that maybe I might have missed something.
Come to find out the girl that was ringing me up today was the assistant manager who was all alone in the store. She was taking phone calls while ringing me up and couldn’t even figure out how to ring up all my discount that applied to my transaction. I almost wanted to tell her that I didn’t even want the merchandise because she was taking so long to ring me up.
This location is not in ADA compliance and could be shut down by OCHA because they dont have 3 feet throughout the store.
I really hope this location gets their act together because I do really love Torrids products. The only reason why I’m giving this Store 2 stars is because I really do love the product just not the customer service.

Clearance is at $ 20. They say there are some things that will ring up alot lower, but no one knows until at the register. …taking forever! ! Pretty unorganized kind of a pain to shop for clothes like that. Not selling clothes that help hide things. like a tunic, or longer shirts.

If you are plus size and need to find clothes that are cute and durable this is the place. i did about 145 $ in damage here this weekend. It’s my favorite store next to G-​Stage Plus. It’s really hard to find plus size clothing but Torrid has such cute things even though they are more pricy if you go on weekends where there is buy one get half off it’s worth it.

I have been to this store maybe a handful of times. However, I was impressed by my last two visits. I was mainly impressed by the employee/​manager, Corrie (or Cory). She was so helpful and knowledgable. She knew a lot about the product, sizing, it’s material, how the material moves and fits.
During my first visit, she helped me find jeans that actually fit! I was so happy! During my second visit, she helped me find cropped jeans/​capris!
Unfortunately, she was the only employee working. A lot of the customers in the store were annoyed because they had to wait so long in line. (Someone was applying for a credit card).
My two criticisms would be how the floor is set up and the lack of employees. I had a really hard time shopping in the store because the clothes were all put together so nothing pops out to you. You always need help from an employee to navigate the store or you’re not going to find what you’re looking for. So please have an expert come in to reorganize the floor or something!

We visited today and the two ladies working could not have been less friendly. My mom visits from Oregon and she always looks forward to her Torrid shopping spree. We were not greeted or talked to. We had to ask for a fitting room and then we were ignored. There were about 4 people in the store so not busy. The ladies were leaning in the cash stand gossiping the whole time. We left without buying anything. Very disappointing.

Oh Goodness. How is this store still in business and/​or how have they not fired all their employees and replaced them with ones that know what customer service is all about?
This location is so far the worst Torrid I have visited. I am accustomed to the Torrid in South Bay galleria, as that was my usual shopping spot, but since I moved to Irvine from Palos Verdes for school, I have shopped here many times because they are down the street. Without fail each time I have been here the employees act as if you’re scum and it’s a privilege to shop in their presence. They have made this their motto, in my eyes anyways, with their cocky demeanors. Everytime I go in there I just want to slap them with my mercedes benz keys and throw my louis vuitton bag in their face and remind them that they are SERVING ME so they can stick their attitudes up their azz’s. But the south bay galleria doesn’t put off that stuck-​up vibe and it’s a pleasure to shop, exchange, or just browse.
A few nights ago I was in need of some retail therapy, and was driving in the direction of this torrid when I remembered what a drag is was to shop here. So i went all the way down to the south bay galleria (from irvine, in rush hour traffic mind you) to do my shopping! THAT’S how terrible they are here.
They need to ensure that each of their employees goes through a mandatory training which focuses on customer relations. Perhaps that way they can up their ratings.

Today my friend and I where shopping and Amber was just amazing she kept checking on us to make sure we was fine and this never happens at this store that’s why we go else were. But today we changed out mind just cuz of amber :-) thank you amber for everything.

I use to work for torrid and we always greet out customers before they pass the first table by the door I walked into this one and all around the store one girl was walking around and two were at the register my friends and I were the only 3 in the store and not once were asked if we needed something or told about the deals I have never been treated like this by a hot topic store specially a torrid very disappointed Torrid Brea is never like that now I know where I won’t be shopping customer service is number one! And they had none!

I’ve been to this store quite a few times since my boyfriend seems like he always has to go to the Apple store for work. The girls in here are very nice and friendly and are always willing to help me out, although I will admit that on a few occasions, I wondered around being ignored while numerous girls were helping a single customer. But whatever, I’ve worked in retail so I know that sometimes you genuinely don’t see a person come in or you’re helping others so you can’t immediately help someone out. No worries, I’m cool with that and on the days where I just got out of the gym, I prefer to just look myself rather than feel gross next to these beautiful, made up, and clean ladies. Anyways, the real problem I have here is the manager. I have NEVER experienced a more angry, rude manager in my life. It’s insane to me that the person who is meant to lead these ladies can have such a sour puss demeanor. Again, I understand that shit happens and you may be super busy or having a bad day but she is consistently rude and offers the worst customer service. I have never had someone refuse to do a return for me on a brand new, not clearance, never worn, with tags item before and tell me that since I bought it online, I would have to mail it back despite using my credit card for the purchase. That is bullshit. I worked in a Torrid for 3 years and I know that you can absolutely return an item bought online in the store. I’m sorry that I’m taking away $ 50 of your sales for the day but that’s not my issue and because of her, I’ll take my business to another Torrid, Forever 21, Wet Seal, etc.

I looooove this location! Every time I go in the ladies working are considerate and sweet and do their best to help me out. As I have worked in retail forever sometimes there are 4 – 5 girls to each sales person and I think they do a wonderful job juggling everyone to make sure everyone is happy. I wish I could go into the store more to avoid the horrible experiences I’ve had with their online site, and I try to make time every couple months or so.

Paige is the bestest! She is so helpful and super cool and has bomb sense of style! This store has a great selection and regularly runs pretty good sales :-)

I work at the spectrum so I stop by often. The first few times I went in, the customer service was ok… They were not particularly engaging or friendly but they did not ignore me either. The last few times I have stopped in however have really let me down. I find it strange that I had an armful of clothes and after almost 20 minutes had not been greeted or asked if I would like a fitting room. At one point I thought it might be interesting to see if I stood by the cash wrap long enough, how long it might take for someone to actually speak to me… nothing. I laid my stuff down, walked out and drove 30 minutes to the Brea location where I purchased a TON of stuff. Having worked in retail myself for myself for 6 years, I really believe that engaging customers is the single most important aspect of the job and if you can’t do that, I will spend my money at a location that will.

Torrid is another store, similar to F21 and Charlotte Russe, but owned by Hot Topic specializing in sized 12 – 28. The first time I stopped by this store there was one woman working there all by herself: running register, starting fitting rooms, doing go-​backs, and putting merchandise out on the floor. I don’t remember her name but she is very sweet and gracious enough for helping me even though she wasn’t feeling too good.
I finally spent my Haute Cash the other day and spent a fair amount of money, but I ended up getting $ 50 off my transaction total plus BOGO rings. I love them! They’re the only rings that have fit my fingers. I will say that most of the ladies in here are nice to jump if you need help and they check up on you in the fitting room and seem like they really care which is why I come back everytime I have $$$ to spend (it’s a little expensive here but as long as it fits good, I can’t complain!).
I don’t have anything bad to say about this store except maybe a bigger clearance section? I love the tops in here so much but spending $ 50 per shirt is killing me a little on the inside everytime I walk in.

Every time I walk into this place the staff and one lady in particular are very unfriendly. I try to like this place and I try to come up with outfit ideas but tend to struggle at times. I ask for help in selecting an outfit and no one is helpful. Her statement to me was…” This would look okay.” «I don’t know this might work» the only time I hear excitement is when they ask if I would like a fitting room. I’ve been to several Torrids in Colorado, and even one in San Diego and those ladies were always nice and friendly. Always came by to check in on me in the fitting room and at least acted like they wanted a sale. These two girls could careless. Got me a fitting room and that was about it. I was shocked at how I was treated. I try to come back another time and the same two ladies were working. Figured I would give it another try, and again another failed attempt in good customer service. This is disappointing to me and makes me frustrated that people can be this rude. Especially when I’ve received such amazing service at every other torrid. I don’t ever leave like my business was never wanted to begin with.

A small store, chocked full of clothing and accessories. This location has friendly and helpful staff.
They definitely have some cute items, however quality is lacking in the clothing and the prices are high. Quality wise it is comparable to Wet Seal, Charlotte Russe, and others of that ilk, but far more expensive.

went to this store to just look and left after spending quite a few bucks. the people there were so friendly and help me with any and everything i purchased. also they were having a sell buy one pair of jeans get the second pair half off. i loved it.

I couldn’t stop raving about this place when I walked out.
The layout is easy to navigate, if there was music it wasn’t annoying like at Forever 21, and the clothes are divine. They fit wonderfully, and as this was my first experience at Torrid this was a great introduction. I signed up for their program (free!) and have a coupon that will save me boatloads later this month.
The salesgirls are nice and chatty, and good customer service can make or break your experience. Check out their wares online before you go and get an idea about how much you want to spend. For a college student like me the clothes are a bit out of range but worth it for making you feel great about yourself.

I LOVE LOVE LOVE this Torrid!
Yes I’ve worked here, but I’ve also been to many different Torrid stores and this one is by far the best!
All of the girls are super friendly and make you feel like you have a personal shopper right by your side! I’ll name drop just so that you can have the same experience as I do everytime I go: Sarah, Noelle, Shelly, Maritza and there are others, but I don’t know them as well.
This place didn’t carry clearance before, but now they do so you don’t have to worry about driving to the Citadel outlets or going online to brave the thousands of items you can’t try on.
Come here and you won’t be disappointed! =]