Embassy Suites

Almost perfect. Furniture in lobby needs to be replaced. Some room repairs would be nice but all minor really. Beautiful atrium as always is why I choose Embassy Suites.

Great hotel! Embassy suites never disappoint and love how they care for their guests. Full breakfast with all the fixings and made to order omelet a are the best! They’re refreshment hours including drinks and snacks is awesome and nice getaway during the day! Love the preferred wi-​fi for Hilton honors members too! Hilton never disappoints and that’s why we continue coming back.

Really over priced for what you get… we usually stay at the other Embassy Suites that is connected to Bass pro but when making reservations our hotel was sold out and we decided to stay here. and my gosh, I wish I would of came here to read the reviews.
The outside of the building is pretty and when you walk in for check in, it all seems like they have their ducks in a row. But I was wrong. We stayed in room 537, and for the price of $ 200 a night we got an outdated room with 1980s wallpaper that peels off the wall. The bathroom was so small that I couldn’t turn a circle, let alone get ready in the morning with my spouse. I did notice at 7 pm there was a tray of old breakfast food sitting out on the ground… at SEVEN IN THE EVENING. The tray of old food remained there until that next morning.
We went to evening reception to have a cocktail, the bartenders (male and female) had a bad attitude. They just looked at me when it was my turn and didn’t even acknowledge me or say hello (tipped anyways).I did notice a manager micro managing and making sure he was standing at the end of the line and REALLY watching how the bartenders poir the liquor. I got my frozen margarita and went to get snacks… choices were chips and salsa or broccoli and some strange dip.
The hot tub was nice to relax in. and breakfast was what made me give the extra star. There was an older man that was a mangaer that was making sure the breakfast remained organized, he came to speak to us and was very sweet. Breakfast was pretty good too.
I won’t come back unless I get a Groupon for $ 50.

It seemed liked every employee had been told it was their last day because they all had a terrible attitude. And this was the service I got as a Hilton Diamond member. I’m sure the manager doesn’t even check Unilocal or even care about my opinion but this is how they treat people and I felt I had to say something. As part of a 40+ pilot group that trains at DFW almost every 6 months, I will be recommending another hotel. I really hope the general manager will give all the employees a course on customer service because this place brings a new low to the respect for the people that actually pay the bills.

Don’t do it. Old and needs a remodel. I have stayed at many Embassy suites and this is by far the worst. The staff has been nice but it’s just kinda gross. My room smells like wet towels and the bathroom has peeling paint and wallpaper. It’s so small you can barely turn a circle. For $ 160 on a Thursday I am super unimpressed. Very low popcorn ceilings with random old water spots. If my kids weren’t so tired I would have asked for a refund and left. Edit to the original. They have since refunded our money and were very pleasant. But I still stand by the fact that the rooms need a remodel

Not Impressed. It was bad enough we had to stay WAY on the outskirts of town but this hotel has not seen any updates since the late 90’s. The furniture in the rooms is outdated and not comfortable AT ALL! the pool/​hot area ceiling was leaking because of condensation which made it disgusting to get into the hottub. I did not want to take an über 25 mins to Uptown Dallas so we stayed in the hotel. There was NOT a SOUL in the hotel bar so… we just called it a night. Pretty bummer trip if you ask me.

This is a very difficult review to write. I typically enjoy staying at Embassy Suites hotels. The lobby is beautiful as well as the atrium. I was in town for a meeting at the hotel.
They put me in room 501, which at first glance was fine. The beds were neatly made and the room seemed clean. However when I used the restroom, the toilet ran on and on. I had to open the back of the toilet to make the flapper fall. While in the restroom I noticed the tile was pulling away from the wall, next to the tub. Then I saw there was about a two inch strip at the bottom of the door that was severely water damaged. They simply painted over the damaged door. The plastic cover over the light was yellowed and dingy and the corner was broken off.
I went to bed for the night, and thought, I can live with this. When I returned to my room the next day after my meeting, I noticed what looked like blood on the curtain next to the door. Gross!
The second day after housekeeping had come through, I noticed that there were no tissues in the room. They had taken the empty box and left nothing in its place.
Upon checkout, I told the front desk staff about the issues in the bathroom and the blood on the curtain. They acted like it was no big deal and said thank you for letting us know. No apologies or anything.
I have stayed at many embassy suite hotels. This one was above average in the atrium, but well below average in the rooms. I have come to expect a much better experience at Hilton hotels.

Decent for a nights stay. Of course the typical embassy suite lay out for the rooms except as oppose to the others I’ve stayed at the bathroom is super tiny :/​and doesnt have thr full kitchen, and when it comes to the term mini fridge they mean it… not sure of the maids really put detail into cleaning the rooms either because when i went to fix me some hot tea with the coffee maker it started brewing coffee from a bag thay was left in there from the previous room occupants…:(ehhh

My stay at Embassy Suites was about average. My company used them for a business meeting, and the experience with that was also average. They maintain no AV/​IT staff so when the projector started bugging out, it was literally up to me (the token youngest person in the room) to figure it out. The staff also routinely came in to noisily take out dishes and things when they were only supposed to come during our pre-​specified breaks.
The food options for our breaks were good, and the lunch just so-​so. I didn’t eat regular food room service or from any of the restaurants, but the breakfast buffet was also average, as was the dessert room service. The breakfast buffet is a cool concept, but the line is long so it takes longer than necessary and you still have to walk around to get other things you need like butter, forks, etc. I unfortunately didn’t make it to one of their manager’s receptions for free beer/​wine which was a shame.
I do really like the décor of the lobby with the fountain. Not a fan of the layout where you can see everyone’s room doors at once, especially since the curtains in the suite on the Premium floor wouldn’t cover the windows fully.
The indoor pool area was extremely muggy, and you can’t get to the gym without going through here and trying not to get your shoe treads wet before your workout. The gym/​fitness center has one recumbent bike, two ellipticals, two treadmills, one machine, one or two benches, and some free weights. There are also towels provided there as well as restrooms.
The business meeting rooms are all on the same floor downstairs across from the elevator, and the open air breakfast situation meant we could often hear noisy school groups inside our meeting room, so keep this in mind if you’re planning for those purposes.
My hotel room itself was spacious and in just okay condition. The room service staff was downright rude to me.
They also do not have a shuttle from Dallas Love Field (DAL) airport, just DFW, and the shuttle started running only once an hour at the top of the hour after 2 pm on a Saturday.

Had my daughter’s birthday party here. There was plenty of room. The room was clean. Housekeeping staff was very nice and prompt. Only issue we had was the humidity was very high. The vent (217) didn’t really seen to vent the bathroom and I left feeling our stuff was damp. I didn’t notice this the last time we stayed. We would definitely come back. This hotel is beautiful and the bartender was great!

This suite is luxurious and it’s kind of pricey a bit, but it is worth it. The employess or the staff are good, polite, neat and almost everyone knew english compared to other hotels. The hotel itself is very neat and tidy. Their food is delicious too and has lots of various kinds of food menu like you get chinese, mongolian, american ofcourse, mexican foods. Their food service is okay which means they kind of get late to deliever the food in to the assigned rooms. I would recommend anyone to stay in that hotel for one or two nights.

I’m leaving this review primarily because the staff (under the management of Mo Seyed) was fantastic and I believe they deserve all the praise they can get.
My company and I held a 2-​day conference here and were treated like royalty. They were fast, efficient, friendly and Mo’s own motto «Mo never says ‘No’ [to his patrons]» was exhibited over and over (honestly, the guy was great).
The hotel rooms were large and clean and the grounds were very nice. The tall waterfall in the atrium with koi fish swimming below it paired with general openness of lobby were nice to see and hear after being on a plane for hours prior to getting there. Although the area around the hotel doesn’t inspire much in terms of views from my hotel room, it didn’t detract at all from my stay overall.
On a side note, I got to finally try Whataburger, which was located across the street and has been raved about by all my Texan friends.
I would stay here again.

As usual I wasn’t disappointed we stayed from 02÷13÷14−02÷15÷14. Our room was clean and a little outdated. The staff was friendly. The hotel bar is ok. The. The waiters in the bar don’t have common since to ask would you like a menu, you have to leave your table and ask the bartender. The bar tender was OK she was quiet, and dry. I believe she said she was pregnant maybe that is why she lacked enthusiasm. On to the food the great young hostess from the restaurant suggested us try the Texas tip. OMG the Texas tip is amazing it is like a super french dip it was awesome I would like to stay again just for that. My only complaint was the Managers reception, the reception had a very long wait line for a drink. The Margarita was 1 of the worse I have ever had. The snacks were mediocre to say the lease they had hard fruit that didnt look ripe or in season and they had lays in a bow. The WIF is also very bad I feel I deserve my $ 10.00 a day back for service that barely worked. I was disappointed. I love embassy suits and would stay again.

There was a group of 5 of us looking to go slightly outside of the boundary of the shuttle limits. We were told that it wouldnt be a problem, after the desk agent asked the manager, but we would have to wait until 7:15 when the shuttle wouldnt be as busy. We approached the desk at 7:00 to take our shuttle but we were informed by Matt Neil, the manager, that this was no longer the case. This was unacceptable. If we were told originally that it wasnt possible, fine, but we were told it wouldn’t be a problem. The manager was unwilling to accept his employees word and denied our dinner shuttle.

This is the hotel my wife and I had our honeymoon at 25 years ago. We lived in Fort Worth, and were so poor. I sprung for this place because we had no money to do anything else, and it still holds memories. We stayed here a few weeks ago after a concert, and all of that came rushing back. The place is beautiful on the inside. Free beer and wine at 5:30 mixer. Also, the true hit is the breakfast included with your stay. A full breakfast with omlette bar and the works. Each room has a balcony, and all of the rooms are suites.
The price is very reasonable, and it is located right in the middle of Dallas and Fort Worth!

Very clean. Great reccomendation for a restaurant from the front desk. Shuttle ride to the restaturant. In house restaurant had good food as well.
Staff was helpful & friendly.

I’m so torn with this review.
I love Embassy Suites. It’s one of our favorite places to stay. Manager’s Reception and an awesome cook to order breakfast make it well worth the money. I booked a non-​smoking 2 queen suite for 3 adults due to a morning flight out of DFW.
*Location: Easy to find and convenient/​very close to DFW.
*Check in — painless: quick, and friendly.
*Parking: plentiful and well lit in a private lot.
*Lobby and atrium — gorgeous, as always.
*Breakfast: many selections, plentiful seating, and things were clean.
*Room: Well… that’s where I have the issue.
I typically have no complaints at ES. I’ve stayed there many, many times. But this time was very different.
**Room 917**
The second I opened the door, the smell overwhelmed me. It smelled like an old bar or pool hall. The stale smoke smell was nauseating. It infiltrated everything in the room. I specifically booked a non-​smoking room since my elderly mother in law has breathing issues and is required to use a c-​pap machine. Smoke is a no-​no for her. We verified that it was a non-​smoking room when we checked in, and we were assured that it was. We were even told they only had 4 smoking rooms in the entire hotel.
I checked everywhere in the room for the typical «no smoking» warnings you see in a hotel, and there was nothing. No warning of fines for smoking, no posted signs, nothing. It leads me to believe that this may be a ‘smoking’ room that simply had the ashtrays removed to accommodate non-​smokers.
The room was spotlessly clean, bed linens: crisp, beds: comfortable, TV: nice selection of channels, AC: perfect. But the smell was horrible. It was in the linens, the pillows, the air. everywhere. The hotel was booked solid and there was no other room with two queen beds available.
My mother in law coughed all night and I know it was because of the smell. I was awake pretty much all night due to the smell, and her coughing. It was so bad that I didn’t even get used to it after awhile. It smelled just as bad in the morning as it did when we first opened the door. It actually smelled better in the hallway than in the room.
This stay for me was a fail. I don’t know if I’ll ever be able to book ES again but I gave 2 stars based on the reception and breakfast. However, we paid nearly $ 170 for a night full of coughing and insomnia due to the smell. Avoid room 917 unless you’re a smoker.

This was disappointing compared to other Embassy/​Hilton properties. It’s in desperate need of remodel, the age is showing. I travel a lot for work and on most premium floors, there’s a vending machine with free drinks/​snacks– not on this floor or this hotel. As I preferred member, I have a preference to not be close to the elevator which other properties always note– I’m right across from it. The wifi signal is poor… Or it could be that I’m in a corner room, which is normally nice I’ve but this room feels like a cave– no natural light coming in. The cleaning staff is loud in the hall– frustrating for busy business travelers working in their room.
Free happy hour 5:30 — 7:30 but poor beer choices (PBR, Bud Select and a decent local brew). Free parking. The room was clean and the bed was comfy. Pretty good location for getting around. Front desk staff is polite. I might see if the other Embassy on the other side of DFW is nicer, this is disappointing.

Probably the worst service I have seen at an airport hotel. It took them over 45 min to pick me up from he airport… The wifi in the hotel was so bad that it was unusable, the food mediocre, the water that came out of he taps brown! Better yet the management seams to care less about anything!
Stay at any other hotel… Truly a disaster. The only good thing here was the driver who drove me back to the airport!

I’m going to start calling these style of Embassy Suites the Hacienda every time I stay at one. Because, really, a hacienda, right? I dig the vibe of this ES — close to the airport, all the amenities, reasonably priced. The rooms have some updates but are definitely the older style of ES. That’s okay to me — the tradeoff of the extra room is worth it.
After staying at 4 different Hilton properties near DFW over the course of a few months, I’d come back here the next time I need to stay near DFW.