Heavenly Nails On the Go Spa

My friends and I were in the process of planning a whole day long bridal shower/​bachelorette. I thought it would be fun and nice since we had a girls afternoon with cocktails and light bites to see if we could find a mobile nail spa. Since we have always gone into nail salons, we wanted some information on what an in-​home manicure/​pedicure would entail in terms of services and price.
I turned to good olé Google to see if there was a such thing as a mobile nail service and ran across Heavenly Nails On the Go Spa on
. The description: We are a Mobile mani-​pedi Spa serving the Dallas, Houston and surrounding areas.
Let us bring the Spa to you, specializing in diabetics. CPR certified since 1984.
We provide the following services: Wedding Parties, Bridal Showers, Private Parties, Baby Showers, Bachelorette Parties, Birthdays, Corporate events or individual service.
Sounds perfect! (Although I’m not too sure why I would need CPR if I’m just getting a mani/​pedi). On the whole, I found the email correspondence to be unprofessional and rude. Personally, if I’m going to be inviting you out to MY HOME to provide a service to me and my friends, then as a potential customer, shouldn’t I have the right to ask about the details of the service?
I reached out to the business via the email provided. The following is our correspondence:
Me: Hi! I was tasked to find a price quote for an in home mani/​pedi services for a bachelorette party. Could you give me a quote? Thank you,
Response (reasonable): I need to know what services you are wanting how many ladies?
Thanks Rochelle
Me: Hi Rochelle, Can you quote me for 4? At the moment, I have no commitments as everyone would like to know the costs first. We are trying to put together a budget. Thank you,
Response (raising my eyebrows but I’ll give her the benefit of the doubt): My services are medical grade services. They are very pricey.
The way we put our packages together depend on the locked in group.
OK — at this point, I’m wondering — what does a medical grade mani/​pedi entail? And is she insinuating that if I have to ask that I can’t afford it?
Me: Thank you for your response, Rochelle. Considering the bride is a clinical pharmacist and the bridal party are physicians, I know that they both appreciate and are curious about medical grade services for a mani and pedi. Could you provide some more information on what your services would entail? That would help me greatly in explaining the services to the party and get them on board. Thank you for your time,
Response (Rude): Who are the Dr. I can send them the info to know who I am and what I’m about.
Me: They asked me to gather the information and I, myself, work in healthcare so I am also adept to understanding the information. If it is inconvenient for you to provide the information directly to me so I can communicate it to the group, then I understand and there is no need to proceed further. Given that I was assigned this task, I would prefer not to be bypassed in the process. Thank you
I never received a response. Personally, I would rather choose small business owners over chains but this unprofessional and uncooperative response left me disappointed. Lady, I would never want someone so rude to provide any type of service to me — not to mention by inviting you directly into my home. No website, no further information, and plenty of indignant responses that led me to believe that she felt that I was questioning her integrity when all I’m trying to do is find out how much does it cost and what is the minimum for services? I did find her Facebook page, eventually:
I am glad she decided that I wasn’t good enough for her to do business with.
Upon further Googling, I found other mobile spa services such as
Not the fanciest of websites, but at least they leave me feeling more at peace than insulting a mobile nail service technician with 16 years of CPR experience by asking her how much does she charge.