Mattress Firm MacArthur & LBJ

I went here this morning in to find a new mattress hoping to catch some of the Labor Day sales. I’m glad I did! I ended up find the perfect mattress all while staying within my budget. The sales consultants are all very friendly and nonaggressive, which is always a nice thing when you’re shopping for any large ticket item. I was greeted by Gene. He was very inviting and helped me stay within my budget. I even went across the street to the dump to check their prices, but quickly came back. I was very unimpressed with the salesman at the dump and their non-​friendly aggressive approach at sales. If you’re looking for a great mattress that’s affordable I’d go see the team at the Irving store.

Great experience. Slept well the first night we got new mattress and cooling pillow. Easy sales experience. Took advantage of sale and coupons from mailing.

I just bought a new mattress from mattress firm and I LOVE MY NEW BED. Though the dallas mattress firm did not get credit for the sale, since the bed was a gift paid for in Houston — I feel it is important that I mention the sales people who reeled me in to choose mattress firm. JIMMY & MEAGAN’s customer service and attentiveness was the best I have ever experienced when purchasing a mattress. They took the time to educate me on the perfect bed for my scoliosis and presented me with many pillow options. Not only did they provide their expert advise, but they ALWAYS answered my calls on the first ring, responded within 30 minutes to all of my emails, and followed up with me on statuses the entire way through.
I will refer friends to mattress firm and highly recommend that they ONLY go through Meagan and/​or Jimmy because I can guarantee the best service and care. They are a great team and it truly was a pleasure working with them.

I came here because I really needed a bed. My old one squeaked so bad it sometimes woke up my neighbors! I came in last week and Megan helped me pick out a set that was in my budget and was super comfortable. She gave me a great deal so I saved a lot of money and got a few extras. Thanks again for making bed shopping easy and simple.

My husband and I recently bought a cali king mattress for our master suite and had an excellent experience working with Jimmy at this location. He was very knowledgeable and curtious! The mattress and adjustable base were delivered on the date we selected and in the time window we were told with no issues. The delivery guys were also very polite and professional.
We had such a great experience we have already purchased another mattress for our guest room, and will purchase there again in the future.

From the time I spoke with Meghan on the phone before arrival, and during the whole time we were there, she was knowledgeable, pleasant, and very helpful while my mother and my parents caregiver and I tested mattresses for my father’s hospital bed. We received a discount on a TwinXL Tempur-​pedic floor model that will help prevent bedsores and is flexible enough for the electric controls.
The store was easy to find, with ample parking, and clean restroom. Would definitely recommend it for anyone looking for a new mattress.

I recently went into this store after work about 4 PM. There were two employees in the store and only one customer when I came in. I will say that the salesman did promptly greet me, but that’s where it ended.
Since I was in NO hurry, I told the salesman to finish up with the person before me. He was wheeling and dealing with this customer to make a sale. Extremely helpful with him and telling him he will find the best deal possible.
Then there was me. After the other customer left, the salesman kept directing me over to the most expensive mattress they had. When I directed him to the one I was truly interested in, which was only half the price, his mood changed. All of a sudden, he acted like he couldn’t be bothered with me.
He didn’t go OUT OF HIS WAY to help me like the male customer even though the male customer was interested in the same bed. He didn’t wheel and deal to make the sale happen, he didn’t follow up with me as he stated he would and at the end of it all, he printed up prices on the mattress telling me it was the «best deal» he could get.
Needless to say, I won’t be back to this store. If I am going to pay over $ 4000 for a mattress I don’t care to be discriminated against because of my gender. This was truly a very bad experience.

Great experience at this mattress firm. This was my first time purchasing a real mattress and the staff made me feel at home. The manager Monique was so helpful and assisted me thru the entire purchase. The prices are great and they check any deals to make sure you’re getting the best bargain. Wouldn’t shop for a mattress anywhere else trust me.

I’m a little iffy on this place. My experience was not what I had hoped. Why is it that any time you order anything big and expensive, it’s always an ordeal? No one ever has a good story about stuff like that. No one ever says «Oh I ordered a dining room table and it arrived early and without a scratch!». No. Stuff is always dinged up, or late, or what-​have-​you.
Which leads me to my recent visit to Mattress Firm. I needed a new bed. My old one was like a taco — you kept rolling to the center. It’s from two girlfriends ago (ie: 7 years. 2 years per girlfriend x 2 girlfriends * 0.875 years after each (1.75 total) = 7 years). I don’t sleep well myself, so I figured I’d bite the bullet and buy a new mattress.
I was driving to The Dump, because I knew they had a big mattress area, and I’ve bought from them before. But as I turned down the street, I saw this place. Mattress Firm. I figured it was a holiday weekend, they’re probably doing a sale, etc.
I pulled in, and was seen right away. Typical sales floor — 20-​something salesmen standing around, making jokes. Ah I remember it well. Anyhow, the guy who saw me was the store manager — actually a manager of several stores — Rob. Great guy. Knowledgeable and helpful. Of course he starts me off with the latest and the greatest, but I’m not dropping 5k on a bed. We look at other options — I’m a side sleeper and need to sink into the mattress. It comes down to two that I really like — I pick one, he writes it up. I save yadda-​yadda amount of money — whatever. The markup on these things has gotta be high — they’re still making a profit so I’m not all that excited about money I’ve «saved». Plus, he talks me into buying a mattress cover — «protects stains» etc. Guaranteed 10 years whatever. I get that. They promise delivery between 12 – 3:00 PM on Monday, a holiday.
So, the sale went fine — I was cool with everything. But of course the delivery is a hassle. I’m home 12 – 3:00, going stir crazy. I was dying for a workout but couldn’t go to the gym. I get a call at 3:00, the driver tells me he’s going to be late and won’t be there until 4:00. It was not easy to understand him at all — it took some time to learn this information. I say fine, and I run to the gym. I use my frustration and kick ass doing biceps and triceps. Run back to my apartment at 4:00 to ensure I do not miss them. 4:38 they show up. They took away my old mattress, put in the new one. As they have me sign for the delivery, I realize they forgot my mattress pad. They check the truck — nothing. «Jus go to thee store and they will just geeve you onee». WHAT? No — how about YOU go and GET me what I ordered and bring it to me! I was JUST in the store the other day — the actual mattress pad was sitting INCHES from me then — why didn’t they let me take it THEN!!! I was SO MAD. No tip — and tough cookies if you don’t like it — AND — get this — nice little STAIN on my mattress! Good thing I got that pad so the grubby delivery guys could smear the top of my mattress with black dirt! I was furious.
I called the store — my sales manager guy was busy — so I just up and drove there anyway. I grabbed the first guy and got my mattress cover. He said it «wasn’t the first time they’ve done this». I was livid. No attempt was made to make up for the inconvenience. None.
In the end, I got my bed, I sleep as bad as ever, but at least I’m not sleeping any WORSE. I don’t know that I’d recommend buying from here, but they do have a good selection. I’m trying not to overreact and give them the benefit of the doubt and give them three stars. 2 and a half, at best.

Worst experience ever in my life!
I returned their mattress because I got back ache problems within 4 days of buying a new one. The mattress was clean and brand new. They accepted the mattress and promised me to return my money.
Its been more than 1 month they have not returned me my money!!!
What a shame