Neiman Marcus

When I travel, I like to shop stores not found in Oregon, Neiman Marcus, like Macy have been around a long time. We opened a credit card with them, only because they’re giving us 10% off for our purchase, that I REALLY NEEDED.
We haven’t used that card in like ages. But, somehow, I got lured into it again, when an Ad online offering Free Shipping, Free Return policy. So, I ordered two luxury items or the same category, same color with a plan to keep only one. It arrived on time. I’ve already decided, one of those items is going back, since I’m a very picky shopper (the reason why I choose FS/​FR when ordering anything online!
My items were shipped 2 ways, and I was only given 1 return label. The 1−888# listed frequently online as well as my Purchase Order Slip, DOES NOT WORK. I tried again, the following day, maybe they’re not open on Labor Day, but it still doesn’t work. I went back online, maybe it’s an old number, NOPE, it’s the same posted online too! «Contact us 24 hours/​7 days a week». I decided, the heck with that, I’ll just use the shipping label and put in new information, cross out the typed info and mail it back. «
Another feedback, that I probably don’t want to repeat again, and sharing with you. FREE Return, FREE shipping, read the small prints: «Taxes apply to some orders. For a small percentage of orders – such as oversized items, items shipped from vendors, or shipments outside of the United States – shipping charges may apply. For complete delivery, shipping, return and exchange details, including cost and delivery time, visit.. .» BUT it didn’t spell out — a restock fee may apply.
UPDATE: The minute I got my ORDER, more junk mail arrived in the email address I’ve provided them. I am now in the process of ‘unsubscribing’ to each one, and they all offer Free Shipping/​Free Return. I feel like pulling hair!
As for the merchandise I bought, yes they fit me perfectly. Thank you!
One star for the store Customer Service, –1 star for online shopping experience.

After being a loyal customer and card holder for over 10 years, last week I closed my two accounts and shredded my cards.
I cannot patron a business which does not take ownership in researching and rectifying their mistakes.
charged my NM account twice for a $ 895 pair of sandals in October, after hours of effort and persistence on my part, they FINALLY credited my account last week for the mistake.
I didn’t even check for the finance charges that may have incurred. I paid the balance on the card and said farewell, for good.
NM is WAY behind the times anyways:
*they JUST started accepted major creditors
*their app platform is weak
*slow shipping and refund turn around times
*credit CS wait times are lengthy and limited, ends at 5PM PST
*buyers are not at the cutting edge of fashion, just the $$$$ fashion
*$ 25 perk card??? WOW. Big whoop. Your competitors are offering $ 100 free alterations and 5X the rewards
*beauty department gals just haggle and are desperate at ALL stores, unappealing
*rewards program and specials have a lot of fine print
*sale selection online and in stores are THE worst, everything I have kept, has ALWAYS been full price items, b/​c there are NO deals
*if you shop in ONE store, there should be ONE consistent bag, not a lesser bag because you shopped in CUSP
*your café, so overrated and inconsistent in food quality
*final clue, their flagship is in Texas, their competitors, New York
In the last few years my spending has migrated to the other fine retailers, who provide all the benefits, plus perfectly curated gorgeous items to add to my collection. It just took a really terrible experience for me to completely write them off.