Incase

Waiting to ask a few questions before placing an order for my company.
Hanging there 5 – 10 minutes for 3 times listening to «You are waiting … number 2»
There are more than one company that make good camera bags. I’m going to ThinkTank instead.

Terrible experience with Incase. It’s the first and last time I purchase something from their website. On black Friday I purchased an iPhone case with 50% discount and it’s been a week with no updates whether the order has been processed, cancelled or whatever happened to it. I e-​mailed their support department 2 business days ago and no response. I could call them but I won’t waste my time talking to an agent that’s probably going to tell me the same thing I see on the website. Hello, Incase, we’re almost in 2015! Major sellers ship the items within 2, 3 business days or they AT LEAST give us an update once the item has been shipped.

I got the Portable Power for Christmas (about 6 months ago) and have loved it ever since! Unfortunately, about two weeks ago, I plugged in the portable power to charge, and when I took it off the charge, the one light was still blinking. (nothing is suppose to be blinking when it’s not connected to a power source) I contacted Incase, and in just a day, after emailing them the receipt and a photo of the issue (also sent a video… because what’s a photo of the product going to show them??) they sent me information to mail the product back for a replacement. Best part? They had already shipped the new replacement before I even had a chance to mail out my broken one! I was only without a device for about 4 days! Thanks Incase for the great customer service!

Sent in my case for the $ 15 off it’s been almost 2 weeks and haven’t seen any promo code sent to me. I’m not sure what Incase is trying to pull but they have lost a loyal customer for years in one bad promotion. I will now only buy non Incase products.

I purchased 3 earbud head sets from InCase EC30035. Within a few months both head sets had issues, one lost the ability to play out out of the right track, the other’s controls for the iPhone died and stopped working.
I contacted InCase as was given a return authorization for the merchandise and sent the merchandise back to them. 3 days later they sent me an email advising me that because they DID NOT have inventory they were cancelling the RMA and NOT doing anything about their defective merchandise.
The email came from a Linda Felix, who also suddenly explained that AMAZON is not an authorized reseller (as if this was something they didn’t know when they initially approved the RMA).
Did they bother to offer a refund, or to exchange for a similar or superior product as most respectable vendors would do int his situation.
No they instead asked if I could return to AMAZON. Helllooooo! No one goes through the trouble of filling out your RMA form if they could have returned it to AMAZON. Besides anyone who knows their stuff know that AMAZON is NOT actually the reseller and the receipt clearly states the authorized reseller. This kind of back tracking and cover up is what gives good brands a bad name.
Product would be okay if it lasted longer than a month. However, the customer service which totally missed the boat on the spirit of protecting and honoring their products was a total failure.

I’ve had this case for my iPhone for a month and it’s broken in 4 places. It’s really cute, but now I think it’s a complete waste of money. I can’t comment on any other product they have.

YOU GUYS SUCK!!! I was persuaded to buy BOTH the incase hard shell AND the incase sleeve in order to get «DOUBLE the protection» for my macbook pro… and after dropping it from only THREE feet … I get the nastiest dent ever ! HOW is that even possible!!! Unless your products suck and offer absolutely NO protection at all, that would be possible. And that’s exactly what happened, so that affirms my case that your products are useless and a waste of money!!! I even called customer service to ask about this sticky situation, and he flat out tells me «That is too bad, and not our fault. Have a nice day»… like what the hell?! I am now under the belief that you guys are a shady group of people making cheap products from China and selling them for 2 342 343 x the price of what they’re worth. PEOPLE! I warn you, incase is a terrible conspiracy. The end.

the product quality of incase couldnt be any worse! the finish of their iphone cases always fades and the sides always crack from normal use. worse than their products is the customer service! return of a bad product — forget it your stuck with that piece of trash.

Oh Incase, how I want to have good things to say about you, but after mutilating my beloved iPhone, I have an effing bone to pick with you.
For starters Incase makes a wide range of products from laptop sleeves to camera bags, to iPhone/​iPod cases. I’ve never had an issue with their laptop bags, as they’ve more then done their job in protecting my beautiful macbook from all sorts of heinous damage.
My issue is with the iPhone slider case. I loved the case when I first saw it. It fit the phone snugly and unlike a rubber phone case I didn’t have to worry about it stretching out of shape or getting stuck in my pocket or purse. The major FML moment came when I had to change my screen protector and I couldn’t pry the annoying bugger off my phone. It took two of us to finally get the damned thing off (one to pry the side open and one to tug on the phone).
The victory was short lived because when I turned my phone around there was a brand new spanking scratch. I’ve heard from other people with a similar slider case have the same exact problem. I don’t think I’ll get another Incase Slider case anytime soon, but if my macbook is in need of another outfit, I’ll definitely keep Incase in mind.