ENT and Allergy Associates

I had a pretty bad ear wax blockage in my left ear so after doing some research I decided to make an appointment with ent and allergy. The appointment was smoothly done and the staff was courteous. They were the only ones I could find who told me I could come in at any time for ear wax removal, as opposed to other places where the wait time was at least a week. (Imagine suffering deafness for another week ;/​)
Upon arriving at the office I was impressed by how clean and shiny the place was. Well decorated, good waiting room and lots of material to read. The sign in process was on an ipad type device which was another factor I was quite impressed by. Paper work is quite tedious and not as fun.
I was called in after 5 minutes, to meet with the doctor. He seemed to be quite rushed, talked fast, and after his initial checkup inside my ear (which he handled rather roughly) he micro suctioned out the wax (it was rather painful and very loud). I mentioned my ear didn’t feel completely clean, even though I could finally hear, and he told me my eardrum looked inflamed because of some home remedies I had tried. He added in some anti-​inflammatory eardrops and told me the ear drum would settle down in a day or two, and left the room saying we could go.
The whole experience was very rushed and I did not feel satisfied with my ear because it still felt stuffy. But I thought it was probably my eardrum so I planned on waiting a week at least to see if it would settle down.
That night for the first time I experienced a loud ringing in my ear before going to sleep. I was alarmed and on googling it, it seemed to be a common side effect of micro suction. Thankfully it went away the next morning.
I called ent and allergy to try and speak to the doctor, but the receptionist kept transferring me to the nurse and the ent would not come on the phone. She finally told me the ent said I should come in for a hearing test. I did not go in for a hearing test because my hearing was perfectly fine.
A week later, much to my chagrin my ear was blocked AGAIN. Very annoyed at the inept removal, I looked up another ent and had to go through the partial deafness again., (There was no way I was going to go back there and end up with more pain and damage to my ear). Dr Carl Mazzara is an excellent ent who took complete care of my problem (with warm water irrigation and NO pain) and spent a sufficient amount of time with my concerns and explaining to me what had gone wrong. Apparently the previous ent had left a bit of wax in my ear (just as I had suspected) which had softened and covered my whole ear drum after a few days.
I will def not go back to ent allergy and associates again, what a waste of money, they billed close to $ 400 for an incompetent cleaning, and I had to suffer needlessly for an additional week or so because of the way they handled my case.