Omni Eye Services

I never leave Unilocal reviews, I always read them. I went to this location due to an irritation in my eye. I have allergies in my eyes and sometimes get a little conjunctive stuff in there, nothing crazy and simple to remove with my own finger. I’ve had this since I was 10! It’s just allergies, but never had this pain. It was literally the skin of my eyes that hurt, not inside. I went to the doctor and he literally did nothing other than remove what I normally take out with a q-​tip and charged me for a full blown procedure. I even stated that I get those all the time and he said that was what was causing my eye irritation and if I still felt the irritation he would irrigate my eye. Still felt the pain for 2 days and figured I’d cry it out. Low and behold after making myself cry for a bit my eye was completely fine in an hour. I tried to call and address the bill for this «procedure» he «performed» and the billing lady wouldn’t let me get a word in edge wise. Not to mention I had to wait for quite a bit before my appointment with my toddler. Don’t waste your time or money here. She wouldn’t even let me speak so I had to just hang up on her! I’m sweeter than sugar, but they really made me sour :(

It’s true that you’re seen way passed your appointment time but I overcompensate by going at least 30 – 45 minutes before my scheduled appointment. The clinical staff is friendly and the doctors I saw were pretty good (Grayson, Veliky, Mullen, Fox). They all seemed to know what they were talking about and seemed genuinely concerned for my condition.
I have only 2 complaints. One is the lack of details. Not much was really explained to me regarding my condition, the plan for improving it, directions to my procedure, what each medication was for, how I needed to dress for procedure, etc. They gave me a packet with general info but it would have been nice if they went over it with me since I can’t SEE very well and all. They even forgot to tell me to bring someone to drive me home after procedure. I kind of figured so I brought someone just in case. The devil is in the details, as people say. I knew what questions to ask, being in the healthcare field, so was able to get clarification. I worry about others that may not.
My second complaint is regarding the accounts payable person. She was trying to track me down like a hawk to pay for something BEFORE the procedure. She even left me a message saying they would need to cancel the procedure if I didn’t pay. When I was finally able to call her (I work all day, every day), she was very curt and borderline rude. I actually considered maybe not doing procedure with them but I really liked the doctors.
All in all, the doctors are very good at what they do. Would have given them 4 stars if not for the lack of details and unpolished support staff. I would recommend the doctors at OCS.

I have been taking my sons here for the last 2 years, never have they been called on time for their appointments. Today after sitting in the waiting room for nearly 2 hours after our appointment we were called back by an intern to an adult exam room because the pediatric rooms were full. Having my 7 yet old look for the letters for about 5 minutes after saying he couldn’t see the letters she finally moved the exam seat higher so he could see the letters. She then moves us to a pediatric exam room an tells us that Dr. Napolitano will be in shortly. He entered the room and asked what was going on with my son. I told him he has a lazy eye and has been wearing glasses since he was 3. My son told him he sees two of things throughout the day with or without his glasses. Dr. Napolitano then stated he doesn’t believe that. This Dr. has been arrogant every single time I have brought my boys here. He made this statement before even sitting down and looking at my sons eyes. I will be changing Dr.‘s today. I will never take my kids here again.