3KEYS Property Management

I’ve worked with Larry and his team for several years now and have absolutely nothing but praise for their service. They are responsive, knowledgeable and, most importantly, make renting my condo hassle-​free. Larry, his daughter and the rest of the staff are all very friendly and never make you feel like your wasting their time when you call or email them. Their fees are reasonable and I receive my rental payments in a timely. Definitely recommend!

I was told by the neighbor across the street from me that he noticed several very tall trees leaning over toward my driveway and house with their roots coming out of the ground so I called my landscaper to evaluate the situation who told me that in his opinion, those trees are going to fall right into my drive way and take out my 2 vehicles and my 2 Harley Davidson’s and perhaps the roof of my garage and home. Now being very concerned, I immediately texted the home owner in Oregon who has been renting to the occupants of her house in which she informed me to contact the property management company, 3 Keys Property Management. This is the company who is responsible for renting the house to a group of young adults who own 6 vehicles, 3 (one beat up «junker») of which are parked on the street in non-​compliance with our Home Owners Association rules (nobody else parks on the street) and own 3 dogs which they keep in the garage all day continually barking and howling, even though there is an invisible fence which was installed by the owner. I called 3 Keys at (425) 449‑5990 and informed the receiver of the situation and was told that they would send out a tree service to evaluate the situation. Days went by and I called again and was informed that they had to have the owner’s approval before calling the tree service. I told them that the owner gave me approval to contact you about it and I would again let her know. A couple of days went by so I called again and this time I was told that a tree service did come out and assessed the potential threat of the trees falling and determined that there was no threat. By this time I had been told by several people that it appeared as though those trees would fall onto my property as soon as it was windy enough so I asked for the name of the tree service that made the assessment. I was told that she didn’t know off hand but would get right back to me. Nobody did. I called the next day and was told the same thing, again, no return call. I called a day later and was told that Larry (the owner) was handling that and he would call me back but again, but no return call. I called the next day and asked to speak to Larry. After waiting on hold, Larry answered and I asked him which tree service evaluated the described situation because I was trying to absolve 3 Keys Property Mgmt of any liability if a tree service actually did come out in which he replied «listen, the owner will get back to you. Don’t call here again understand!» and rudely hung up on me The home owner never did «get back to me». This is supposed to be a professional property management company? In my opinion this is very poor and very rude customer service and it’s not the only review complaining about Larry’s rudeness! Guess who I’ll be filing a law suit against when those trees damage my property?.

Me and my boyfriend have been living at a property managed by 3Keys for over a year now and have been so impressed with the support we receive from everyone we have interacted with at 3Keys — Patty, Wendee and Larry. First, Larry was kind enough to hold the apartment we were interested in for two weeks past the time they wanted to start renting at no charge. On top of that the apartment was such a fair price in Seattle standards. Lastly, when we locked ourselves out of our apartment they were responsive and able to assist us quickly. Overall working with 3Keys has been enjoyable and effortless. So thankful to have found such a wonderful company to work with!

OMG! This is the worst company to deal with. The owner Larry is just plain rude and just doesn’t reply to emails. Any repairs take weeks to happen instead of hrs or days. I’d recommend you are better off paying extra than renting with this company. This is not an honest company at all!!!

We used 3 Keys while we lived in WA from 02÷13−11÷14. Our landlord was a NIGHTMARE, but Patty at 3 Keys was such a tremendous help!
There were some issues with communication and organization when our original PMer left the company in 09/​13, but once Patty was appointed our PMer a few months later, everything was put back on track.
Honestly, I’d probably only give the company 3 stars, but Patty definitely earns 5 in our book, so giving the company 4 stars because of all the amazing help and work Patty had done for us while we lived in Lynnwood.

Larry told me that if I wanted to rent one of his homes, I had to be the first one there with the security deposit and to fill out my applications online. I left another home I was viewing and rushed to his property doing everything he had asked by 4:00 the same day. The next morning he told me the owner of the property had a family emergency and her sister needed to live in the home. Later that day, I saw that Larry had re-​listed the home for $ 450.00 more a month. Larry lied to me and I was not given the opportunity to pay more for the home. This is unethical and has been the most unprofessional experience. Stay away from this management company!

When looking for a home to rent on Craigslist, we came across a place that was posted by 3keys, we were really attracted to the large family room that had a built-​in projector TV, and advertised with «One full year of FREE movies.»
First issue: we didn’t get those movies, but it wasn’t a big deal.
Second issue: Rent was always due on the first, and it the first landed on a weekend, we would pay the following business day. That didn’t sit well with Larry, and he would leave emails demanding rent be paid as soon as possible. That was a bit annoying.
Third Issue: If we needed something fixed at the house, I would go to the website and leave a request. I would get an automatic email saying they have received it, and someone will contact me shortly, it always took Larry a couple days to reply! That made us feel very unimportant.
Lastly, the stove had major issues and it look about 3 weeks to get Larry to send someone over to fix it. He sent over a guy who barely understood english, and had a very strong accent that was hard to understand, I showed him the stove and he said confirmed that the stove tops were not working. He said that Larry would make the final decision about what to do. Well, after that repairman left, we never heard back from Larry.
The last email I sent to Larry, I thanked him for ignoring us and having poor responsibility, he emailed me back calling me ”CRAZY.” What poor manners.
I DO NOT recommend such a company that is so selfish and care only about the money and not pleasing their customers, LARRY AND HIS REPAIRMAN are very rude men who were not taught proper ethics. I highly recommend you go somewhere else before renting from these money hungry losers.

I selected 3Keys Property Management to manage my townhouse rental in Seattle. Everything from the setup, payment schedules, requests for info, correspondence with tenants have been smooth and very professional. They notify me immediately with any maintenance items that come up and have their own handymans to fix the issue if we choose. They also do periodic checkups of the property to make sure it’s being properly maintained and their rates are competitive. I am very happy I chose them to manage my property from the previous company I used, which was a very disappointing experience. I highly recommend 3Keys!