Chase Bank

I went in to change my credit limit on one of my credit card and cancel another credit card. Spent a good 30 minutes talking to Kelsie Myers, their branch manager, and she went on the phone calling them to help me with the process. For some reason, she said it’ll take a few weeks to process, I brought up the fact that my other bank never takes that long, but she assures me that it was correct. Weeks go by and I see no change, I drop by the branch a few times, but she was never able to see me. I called in a few times, but whenever I get transferred to her, the phone mysteriously hangs up on me. Three months later, I called Chase’s 800 number, and I am now extremely flustered. I tell them about not seeing the change on my Bank account and there was also no notice of me requesting such a change over the internet. They replied that there was never such a request… I took care of the rest over the phone with Chase instead. Terrible branch manager. The rest of the workers are generally very nice though.

I like this branch because it is rarely busy so I don’t have to stand in long lineups. If you can avoid Friday afternoons when the lineups can be long you are usually good to go. The staff have always been helpful and polite to me which I appreciate.