Costco

The review is about Issaquah Costco Optical. Lots of people on the last day of the year so it’s long waiting. The service is good except that they over-​charged me on the amount that insurance has already paid them. The optician Jackie doesn’t want to correct the error even after I show her the written letter from my insurance company indicating that the lenses are covered in full. She is very impatient and keeps talking things that lack of common senses to support the charge they made. She said that they can’t bill my insurance progressive lenses because my lenses are not progressive which contradicts with what is written on the receipt and the glass I received (no line). The fact is that my insurance has paid Costco in full on the bill they submitted. She said that she needs to call my insurance to verify it and call me back in 2 days. I called my vision insurance next day and they called Costco right away to have them correct the error. I didn’t receive Jackie’s follow up phone call in 5 days, so I call them and she answered my phone. She still remembered the issue. She said that she is just back to office so she didn’t call me in 2 days. She needs to ask the auditor to find out how to correct the bill and refund me. It’s a very bad customer experience to deal with the overcharge and the extra effort to have them correct their mistakes.
I visited Issaquah Costco a few times and I was treated well by each optician each time except this time when it involves the overcharge bill.
Costco needs to improve their supervising in how their staff treats customers and their billing system dealing with vision insurance.
Don’t let them file the insurance claim on behalf of you if you don’t want to deal with the unnecessary trouble! It looks like that their billing system doesn’t reflect the correct charge from the VSP.

Had to order a single new tire from Costco due to a blowout. It took a week and a half to get it, after they originally said it would take 3 or 4 days. Then, after it finally arrived, I tried to make an appointment to have it installed. They told me I didn’t need an appointment, I should just come in and they would «squeeze me in». When I arrived, I was told it would be at least 2 hours before they could get to it. Customer service? NOT.

What a great place, all ways fraidly face to welcome you
Every time I go there i buy max for the week to come I will
Great

Always an adventure. The staff must get a fair shake because they are always pleasant and have a sense of humor. I try to shop on weekday mornings, less of a crowd. Great produce for the vegetarian. Return policy is like something from the seventies. I never worry about buying something expensive there because I know they will exchange if it’s a lemon. I wouldn’t buy tires there however– a friend bought a set of four, then one went bad. When he went back, they said they no longer sold that brand and couldn’t replace the bad tire for legal reasons– it would be unsafe somehow. Kind of a shocker. So go to a tire store for tires, people!
I don’t buy the clothes there either. Cheap, yes, but not well-​made. Do you really want to try to return underwear that falls apart after one washing? Basically it’s disposable.
American– made clothing works for me.

This is «the» Costco-​across the street from the corporate headquarters. Whatever Costco has-​this place will have it first. Naturally it is a total madhouse, but they all are. Only issue is the poor parking lot design that makes for a lot of cumbersome manuevering.
Great service from the optical folks who have done wonders for my grandson.

Rudest manager ever, his name is Michael! no customer service at all! Treat customers like children! Will never come back for this location!

Customer service is outstanding, clean store, I shop here to get great food and browse thru the isles to see what’s new

I love Costco. Who doesn’t?
Wonderful deals on food, clothing, children’s toys, children’s clothing, wine, and diapers. Whatever you need, Costco has it and at a great price.
The Costco location is my favorite. Every one working seems to like what they do and they are always helpful.

Who doesn’t dig CostCo prices?
There’s something for everyone @CostCo!
Quality tech gadgets, fresh & frozen organic food, new vendor fare to taste b4buying, clothes, sports equipment, office & home supplies….

The staff here is very unfriendly and they do not make you feel welcome at all. Today the lady who was giving out wrapped chocolate samples screamed at my brother for taking a chocolate (wrapped) out of the bowl instead of the tray. She could have been polite but went on to yell at him publicly. There is a general aura of discrimination at this Costco for people of color. We are East Indian, my husband always gets asked for his membership card upon entry while 5 other Caucasians will pass right through without questions asked. If they are asking for his card, then why are you not asking every person that walks through the door. My husband has also been yelled at for simply being in line at the exit, accused of cutting the line when he never cut. The staff is ignorant and often judge if you speak with an accent. The person with an accent returning something will be asked a hundred questions, but if you’re white, no questions asked your return will be smooth. Just awful. Here’s what there code of ethics policy says,
* Provide our members with a 100% satisfaction guaranteed warranty on every product
and service we sell, including their membership fee.
* Assure our members that every product we sell is authentic in make and in representation of performance.
* Make our shopping environment a pleasant experience by making our members feel
welcome as our guests.
They certainly do not adhere to this.

Busy Location. Perhaps that’s why the staff is so unfriendly. First I thought it was just the person up front, then it was the service counter and every female I encountered with a Costco badge. Will rather go back to Sam’s and drive all the way to Renton

This is a VERY busy Costco location. You will have to deal with VERY long lines getting gas, food, and just dealing with lots of people in the store. You have to go during non-​peak hours which for the Issaquah store is either the first hour it opens or the last hour it closes. I love going to the different Costco stores, because each potentially carry different items, but the Issaquah location is crazy on a different level. The need to either rename this Costco Sammimish or build another Costco farther out and Issaquah has two locations. I’ve been to lots of Costco’s in my last 10 years, and I’ve NEVER seen one this packed and busy no matter what time you visit. Caveat Emptoir!

My low marks are really based on the disgusting tables in the food court. This is also a crazy busy Costco which does make it stressful to shop sometimes.
I don’t know how this Costco can get away with leaving the food court tables as disgusting as they are. Would you eat at a restaurant that had tomato sauce, ice cream, soda and other sticky stuff on every single table… And nobody cared to clean? No, you wouldn’t. This place is a serious health hazard. Not sure why the health department hasn’t done something about it. Also, how is it that the cashiers in the deli can handle money all day long and touch your food while they hand it to you?

What a horrid place. I’d thought the Kirkland location was the worst possible but Issaquah has me wavering. Stupid, horrible parking with awful traffic congestion due to location, the store is missing many products available at my preferred Costco (not saying, don’t want it more crowded) and they have the most horrible cell reception inside — I really think they must be jamming the signal but outside is far, far better. I am never, never, never going back to this location.

I am a Costco junkie. Absolutely love everything about them. I just wish their warehouses were bigger. :)

If someone will drive me then I will got to Costco, especially on the weekends. It’s a mad house here and no matter what time or day you go, it’s sooo busy. But if you can get through the madness you’ll save money on looots of items that anywhere else would be ridiculous. Items that I love buying from Costco are sockeye salmon, Dave’s Killer Bread, salmon burger patties, albacore tuna cans, all seasonings, and occasionally they will have a nonfiction book that I had listed to read. I just need to actually go to Costco, to get all of my favorite items that normally are expensive at any other grocer.

I am a Costco junkie, but I’ve only been to my Kirkland Costco and never ventured into others. Well, today I spent a few hours in this Issaquah store and I am TOTALLY HOOKED. I think I love it even more than Kirkland’s site (which says a lot, as I could happily live and die in the Kirkland store).
I came here at 4pm, after work, and I found an open parking spot right in front of the front door. This is tantamount to winning the Power Ball. This never happens to me! And as I went to the entrance, I saw other cars leaving, vacating spots right in front of the store. This never happens in Kirkland, like, ever. Usually I’m thrilled to find a spot a mile away, regardless of the day or time. So already I was quite pleased with my luck here in Issaquah.
Upon entering the store, I was disoriented, as it is laid out totally different than the Kirkland store. I wasn’t sure how to find certain departments and items I came to buy. Since I had time to kill, I decided to explore and walk up and down all the aisles of all the departments. And man, I saw a lot of products here that aren’t sold in the Kirkland store! (I was just at the Kirkland site last Friday and made a big order and am quite familiar with the merchandise there. Heck, I could work there, I know the lay-​out of the place so well). But at this Issaquah store, they had Bliss skin care items! And other higher end cosmetics and skin care lines not sold at Kirkland. And a larger selection of clothing. And more kitchen items and home accessories. And the coolest hair blowers! The food sections seemed to stock the same terrific items at the same terrific prices as Kirkland, but nearly all other sections had stuff here I’d not seen elsewhere. Now that I think of it, though, there were some foods here I’ve not seen at Kirkland; I got a «Korean recipe» jerky here that wasn’t in Kirkland (omg, it was so good! I tried a sample of it first). And the food court section here is a huge hit, serving a wider variety of foods than at Kirkland.
I could go on. But you get the idea.
The two ladies at the cash were super nice, and there was no line at all.
I’m really surprised at people rating Costco lowly based on unruly customers or too many customers in the store. How is that the store’s fault? And a reviewer complaining that there were too many items in the boxes, so she couldn’t lift the boxes into her car trunk? Um, why didn’t you just tell the cashier to break up the order into more, smaller boxes when they were packing them up, instead of complaining about it after the fact here on Unilocal?I just don’t get it!
From this customer’s point of view, you can’t beat Costco. They go out of their way to help their customers. Their unbelievably liberal return policy just can’t be beat, anywhere. Their prices and the quality of their merchandise can’t be beat. I’ve only encountered friendly and helpful employees here, over the past few decades. They demo their foods (a big hit with my kids!). The stores are always clean and well-​stocked. I don’t get gas here or use their photo or pharmacy or optical services, but I know people who do and swear by them. What is not to love?

I’ve got no complaints about this Costco. All staff has been friendly, and helpful whenever I need them to be.
During all the times I’m here, it has always been busy; it’s just a matter of how busy. I am either there in the afternoon on the weekends, or around noon on the weekdays.
Parking is no problem as long as you’re not too lazy to walk a bit. I usually just find parking a bit further and get one in no time.

This is a review for Issaquah Costco Optical dept.
I’ve been to Issaquah Costco optical department for my eyeglasses in the last few years, and it’s about time for me to write a review. Out of my latest 4 visits to them, I had 3 good experience and 1 bad.
Each year, my insurance covers about $ 200 of eye glass cost. So I get my prescription and visit Issaquah Costco optical once a year for a new pair of glass. I usually also edge polish, transition gray and anti-​reflective treatment on my glass. I use Issaquah Costco because it’s close to my home and price is good.
They do not have much selections, though. Each time when I visit, there are usually only 6 – 7 options for my size. I do hope they have more choices.
The service is generally good but has exceptions. In my last 4 visits, three staff were very friendly and professional in helping me select the right frame, explaining to me why that frame fits my face better than the other ones, and help me to adjust it when I pickup. They were all nice and warm, making me feel being treated correctly.
The exception was a month ago, when I dropped my prescription and a staff named Trinh helped me. She was cold, impatient and no smile on her face at all. She explained to me why a frame I selected does not work for my face in a coldly manner, and when I asked her to repeat a few sentences, she was quite impatient. It was morning and she hadn’t have much customers yet, so I don’t know what’s her problem. All I wanted was just drop and leave.
This morning when I picked up my glasses, a staff named Betz welcomed me and she was very friendly and professional. Not only she made sure my glass fits me perfectly, she also explained to me why they ran out of Oakley frames.
So I guess it really depends on which staff worked with you. Form this point of view, Costco needs to improve their supervising in how their staff treats customers.

I always fill up on gas here because it is consistently the lowest price. My only suggestion is to have an outdoors sign with the prices listed. They are listed indoors but sometimes people are there to just fill up on gas.
Great value on wine and frozen meat. You cant beat the food court prices.
I only go after work during the weekdays as it is a zoo on the weekends.