Enterprise Rent-A-Car

The team is always helpful and often stays past 6pm when I’m running late.

Snotty, disrespectful & they couldn’t care less if you are there or not. I absolutely will not go back to this location… EVER!
I cannot stand bad customer service and I particularly cannot stand the entitled attitudes I encountered the last time I was there.
I’m quite sure and very confidant that they will learn nothing from this negative review– shame on you ENTERPRISE ISSAQUAH!

We rent here often and they have always been friendly and accommodating. The car is ready on time, and always what we ordered or an upgrade. We will continue to book with Enterprise in Issaquah. Great location for the Eastside!

We rented from them while maintenance was being performed on our car and the service and car that we rented were excellent. I was with a baby and the man who helped me, Anthony, was as accommodating as possible. He picked me up from the dealership in a timely manner, moved the car seat for me, entertained my baby while I finished filling out paperwork and was pleasant to work with when I picked up and dropped off the car. I would definitely rent from them again.

These places are always hit or miss but I truly had a good experience here all around. I came here with an insurance claim — they were super quick to take my info and issue a car. Although I’m not sure that a ginormous Jeep would have been my preferred choice, it was brand new, clean and got the job done.
It was even easier returning the car — I was getting work done on my car at what used to be Kirmac in Bellevue (now Service King) and they actually have a deal that if you come to pick up your car after repair, they will drive your car over to the Enterprise Rent-​a-​Car for you and check you out.
I would definitely come to this location again (heaven forbid) that I get into another accident.

We rented a car with insurance claim. The staff were professional, helpful and we had minimal waiting time throughout the process

Horrible service. Waited 40min to get picked up (the rental place was 1 mile from our repair shop) then had to wait another 40min before getting the car. Staff is general was unfriendly.

Worst car rental experience ever!
This location has the worst, rude, unreliable customer service.
They were 50 minutes late for pick-​up for no reason. I’m located 15 minutes away from their location and there was no traffic at 10 am. The driver didn’t apologize and seemed to not care about the delay. She then proceeded to drive with 55 – 60 miles per hour in a 70 mile per hour zone.
When I finally arrived to the office to pick up my car I encountered another rude employee who proceeded to ask me how many days I needed the car for. I told her two day (information was already on file when I reserved the car the day before). She then contradicted me by saying that I needed the car for only one day. I told her again that I needed for two days and she asked again if I will return it the same day. I told her I needed to be at work with client appointments and if she doesn’t rush I will miss my first appointment. She said that I was rude and left to an office in the back room, disappearing for 5 minutes. I felt like she was intentionally delaying me.
She then came back and said that she will not rent me a car because I was rude. I asked to speak to a manager and she told me she was «the manager that day».
I told them that it is rude to be 50 minutes late!
I missed my appointments that day! I had to take a bus to get back home and didn’t have time to rent another car to take care of my business day. What a disservice!
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

Car was dirty as many others have noted. We actually cleaned it before returning. A month later i got a toll charge on my credit card statement so i called Enterprise at this location to verify. The employee was unhelpful, unable to give me any clear info about the toll amount, rude and abruptly put me on hold… and after 5 minutes I had to hang up. All i wanted was clear info about where i was charged.
So after hanging up I spent 10 minutes researching the charge and found the info on the TollPass program website. All the employee I talked to had to do was direct me to the Toll pass program website instead of being unhelpful and abrupt over the phone. Poor customer service. I have had good experince with enterprise where i live, but this Issaquah location was overall a poor experience.

This enterprise location does not get it if they just read there own reviews they would get a clue when people are writing the same negatives about dirty cars?
not once but the last three times I rented here same thing phoney customer service,
dirty cars, one time did not even have the vehicle that I rented and confirmed it the day before, gas half filled. asked for a premium car got a little cheap car, ask for a upgrade, was told to call back, called back next day nothing more than what I had.

Had to rent a car quickly because ours was totaled. Pretty chaotic at the counter and limited auto selection because of last minute rentals before closing on a Saturday. Still, the staff was pleasant and handled the situation well. We were able to get a car brand we wanted as a long-​term possibility to replace our vehicle. No hassles with billing insurance. Return was easy because the dealer of the brand we did choose was able to return the vehicle on site. The staff made up for the chaos and limited selection.

Customer service in this location is terrible. :(
One of the employee was trying to help out an agreement matching the price provided in Airport for full size/​Intermediate car — (Chevy cruise), where I was saving upto 100 $ on a week rental. In between an employee (Presume Manager) jumps in between and said there are no cars available in this location anymore and acted rude. I felt his response was totally uncomfortable.
I’ll never rent a car from this location.

Car was dirty but they did offer to clean. They picked the perfect car for our long trip. My wife is always impressed with the service.

My dad rented a car here today after reserving it online on Costco Travel. We arrived at 8:00 am on Monday, it was very busy and there was just one employee so we waited patiently for him to help us. We started the rental process and he of course asked us if we wanted an upgrade, which we declined. Another customer came in with another employee and she asked about a Microsoft discount which prompted my father to ask if they offer a military discount. Lee, the employee helping us, responded with a condescending chuckle that, «No, you cannot discount a discount.» (Because we were getting a Costco discount of $ 45/​day. Not dirt cheap by any means.) Ok, it isn’t criminal to ask, but he sure acted like it was a crime.
He then went to pull the car around which means he went to get a car that had just been turned in. It was filthy on the exterior and the interior was atrocious. There was German Shepard like dog hair all over: on the seats, under the seats, attached to seat belts. We will need a lint roller every time we sit in the car.
When we went to sign the contract, Lee of course tried to upsell us on additional which we declined. Again, he tried to get just the deductible insurance and again we declined. He then said, «Sign here, here, and here and initial here, here and here.» My dad accidentally signed on the wrong line so he ripped the contract out of his hand and said «Now, I have to go print another one!» Sorry to inconvenience you Lee. We won’t be renting here after this!

Very welcoming & exceptional staff!!! As always Enterprise Customer service remains exceptional! I was served by Management Trainee Sean Cissna who did everything possible & went out of his way to assist me with all my rental car needs! The only negative at this location wa, the parking for car «drop-​off» really stinks especially on a weekend! Otherwise had an awesome Car Rental experience!

Beware! They rent out cars that are filthy, inside and out. If you like paying for a car, you’d expect them to at least make an effort to wipe them down a tad or vacuum. Nope. Picture a car that’s been driven down dirt roads with a dog in the backseat and then given you as a paid rental.
Don’t waste your money on the program that allows you to return a car on less than a full tank. It’s not to the customers advantage.
It’s actually cheaper to rent a car at the airport. Save your money, rent a cheaper car that at least has been vacuumed and wiped down.

I was very happy with my experience at Issaquah Enterprise car rental. It was very busy on Sat when I picked up my car. I had to wait a little bit but they got to me as soon as they could. The gentleman that helped me was very nice and did not push the insurance as another reviewer mentioned. He just asked the general insurance questions, I declined, and he moved on.
Upon returning the vehicle the same gentleman checked me in and asked how the car was and if they could have done anything to make my experience better. I told him everything was great and I had no issues. They even gave me a ride back home. I would definitely rent from this place again! Thumbs up!

Terrible, terrible customer service. My first experience was fine except that they charged me for two additional weekend days (I had already returned the car). They assured me that was fine, they’d just bill my insurance anyway. You know, for those days that I DIDN’T have the car.
My most recent experience was horrible. I waited 45 minutes for Enterprise to pick me up (about 2 miles away from their office) and then another 40 minutes to get my nasty, dirty car that hadn’t been cleaned since the last person returned it. They offered to quickly detail the inside before I took it but isn’t that something that should have been dealt with before they gave it to me?