Long’s Floors

I can’t say enough good things about my experience with Long’s. About a year ago we decided to replace our carpet and tile on the first and second floor of our home. We started the process by reaching out to several local flooring places. Jayson at Long’s immediately replied and set up a time at my convenience to meet, he showed up, gathered the information needed and then quickly replied with a quote. This seemingly simple process never worked out at the other places… sudden reschedules, no-​shows, no call backs, they lost my information… on and on. Anyway, while we were doing compares a lot of time passed before we decided on Long’s. So, one day I dropped by the store, Jayson remembered me, pulled out my file, worked with me on adjustments and immediately we’re ready to go again.
The installation process went just as well. We were a bit worried at first because the tear out wasn’t finished on the first day (the tile was tough) and then after the second day it seemed like it was going to take longer than expected. Then we arrived at home on the last day and lo and behold, the flooring was complete and picture perfect. Jayson followed up soon after to make sure everything was as expected.
About a year after the installation, we noticed some gapping in one small area so I sent an e-​mail to see what could be done. The next day I received a call from a crew member to see if someone could drop by and take a look. The next morning they visited, fixed the original problem and then fixed something else I hadn’t even noticed.
To everyone at Long’s, thanks for everything!

When we first bought our house in Duvall we were in real need of a flooring store to replace flooring before our furniture was moved in. We decided to put a beautiful laminate upstairs to replace the old carpet, and put tile in the dining room. We worked with Christine who was excellent. She came out to the house and measured everything, and also let us know that if we wanted to replace the vents with wood ones that would match our flooring we could do so. We did and we are so happy we did, it looks really nice. Everything was scheduled in plenty of time, and all of the materials arrived on time.
The tile guys were really excellent. I couldn’t be happier with the way it turned out. They had to get creative on the step down from the dining room, and it looks fantastic.
Christine did mention that when the base board gets removed and then reinstalled it may require some touch up painting, and that would be up to us. It was nice to know this up front, but in reality they did a nice job and no touch up was needed.
About two months later we realized we needed a small rooms carpet replaced. We went back to Longs and it was great. Christine gave us some carpet samples to take home. We chose one and let her know, and she came out the next day to measure, and 4 days later the carpet was installed.
We have been really happy with our experience and will look to use Long’s in the future.

Started out great, but overall I’m a little disappointed.
Christine was super helpful start to finish helping me get started on the project and choose what tiling I wanted for both spaces. She was super prompt, friendly, and extremely helpful.
Our install date was changed 3 times. They called to schedule for one day, I called to confirm, then they told me they needed to start two days later, then they called again week of to tell me they could start on the original date, which I no longer could, so we met in the middle. Kind of back and forth there. I was told it was a «super big project» and would take all 10 days at least, with the holiday in between. When the installer came the first day, he said he would «for sure be done by Thanksgiving» and that it «wasn’t as big as he was told.» He was there for an hour or two the first day and didn’t start on the spaces at all, just dropped off supplies basically. The day before Thanksgiving came and he was not even close to being done. There was no communication on when he’d be back, so he was there at 8am the day after Thanksgiving, unexpectedly, and we were sleeping in. I was told originally he’d take those days off. He said he’d be done that day, and wasn’t. So after the weekend, he finished up the next day or two.
He left the place a MESS. There’s dirt, grime, and dust all over all the surfaces. The shower is filthy, and the walls have marks all over along the baseboard where he removed and reattached the molding… so I guess now I’m stuck repainting? Ugh, what a mess… Both spaces have marks allllll along the baseboards. So frustrating. He also significantly dinged the wall in our upstairs hallway when hauling gear (my husband heard and saw it) and didn’t even mention it, apologize, or make any effort to fix it.
I would not go with Long’s again, despite the beginning of the process being super smooth and feeling very helped and supported, the installer was just not professional.

I am so thankful for Long’s Floors. We needed new carpet and vinyl for the second floor of our house after a water leak. Flooding is an absolute nightmare in a house with four kids. The only thing good about the experience has been Long’s Floors. They were kind, patient, and even understanding of the 3-​year-​old running around the store. Jayson helped us find a very durable but very reasonably priced carpet and vinyl. Bunny worked with us to get the paperwork required by our mortgage company. Both carpet and vinyl installers arrived when they said they would, and finished on time. The floors upstairs look and feel great. I couldn’t be happier with the service, quality, and pricing at Long’s Floors.

After comparing local retailers, we decided to go with Long’s Floors for our carpet replacement. The staff helped us choose just the right carpet for our home and were eager to ensure the service was above and beyond expectation at every point. The installers were timely, respectful, professional and skilled. We are very happy with our floors and would recommend Long’s Floors to anyone. We’ll be repeat customers for sure when we get to our next project.

Excellent experience overall. After another company failed to delivery my flooring on time I stopped in at Longs and was able to get flooring the following day. They have great customer service, pricing and was able to deliver as promised. Thanks for saving my day!

Great experience. We had Long’s quote us
On bamboo and vinyl for our house.
We had four companies bid after a terrible experience with our crawl space contractor (clean crawls) so were a bit gun shy.
Longs was a breath of fresh air. The quotation process was extremely detailed and complete. They checked the house out fully and were very detail oriented. When we went down to the showroom in Issiquah they were very helpful and had great selection. At each stage there was great communication and we knew exactly what was going to happen and when.
We decided to go ahead and use another company for the bamboo installation and
Longs for the vinyl in our kitchen and bathroom. This was no problem for them and they were completely professional.
A very helpful feature with Longs is they were fine with us doing some of the demolition and prep work to save some money.
What was incredible is they had the installer come do the work on a Sunday so that we could still make the date with the other installer. Seriously these guys are incredible.
I can not day enough good things about the installer. We have an old house and it had some issues. He did all the necessary repairs and perpetuation and the vinyl looks amazing. He exceed out expectations at each point and is a super nice guy as well.
In closing Longs is expensive when you look at them initially however when you look at the service they offer the price is actually pretty good. The quality also looks amazing.

I’m writing this review because the people at Longs Floors in Issaquah are just great! I had them install about 1000 sq. ft. of carpet in my condo, in Kirkland, WA. Jason was the sale person who worked with me and helped me find the perfect carpet and wood floor combo for my home. Instead of trying to resell an install service for the wood floors that I purchased from him he gave me a name and phone number for a contractor Long’s uses for installing the floors and that ended up working out wonderfully. In addition to the great job and fair pricing, Long’s flooring was LESS expensive than the carpet warehouses in the area that I checked out (the same carpet warehouses that guarantee to be 40 or 50% less than a retail flooring store — I guess that didn’t know about Long’s).
I’m going to continue to recommend and use Long’s Floors in the future for any floor needs I have. I’m currently working with Jason on a flooring project for our office building in Redmond.